ComplaintsforCutter & Buck Inc
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a shirt from this company as a gift. Upon receiving the gift, I was notified that it was not what I had purchased. I tried to contact the company via email, comment on site, and phone number, but never was about to communicate with anyone. This was an expensive shirt that I would like corrected.Business response
10/09/2023
I don't know who ********************* is (Addressee on the letter).
I manage the *************************** at ******************** & Buck for both the wholesale and retail divisions, and according to our records, and her own attachment, ************************* did not purchase. The garment was purchased by ************************* in *******, *******. You can see that ******'s address is both the shipping and the billing address.
I searched through our consumer emails. The inbox is current, but I also searched the sent and deleted folders, and didn't find anything from **************. We do have a toll free number **************, which is staffed 7:00am-4:00pm Pacific Monday-Friday. We also have an email form to submit by clicking "Contact Us" on our website. We do not have a place for comments on the site, so I'm not sure how ************** would have done that as she states. I don't know what ************** means by her statement, "...but never was about to communicate with anyone.
I will contact ************** via email this morning.
Thank you,
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.