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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im receiving multiple texts and calls referring to selling my house. I never gave anyone permission to give out any of my contact information, therefore I shouldnt be receiving any texts or calls about my properties. Its crazy when you have to tell 15 different people everyday that youre not selling and house. Its actually causing problems when I cant get my work done due to the phone ringing constantly.Business response
02/07/2023
Hello *******,
We are sorry for the inconvenience.
If you would like your contact data opted-out of our system so it will no longer be given out from Datafinder, please visit the opt-out section of our website at the web address listed below and enter the information you'd like opted-out.
*********************************************
Thank you,
Datafinder Customer SuccessCustomer response
02/07/2023
Complaint: 19340956
I am rejecting this response because: there was never a time that I gave Datafinder the authorization to give out any information about my home nor myself. How did they obtain my information to even sell or give out???? Next I dont feel that I should have to go onto their website and fill out any form that states they should stop or I can opt out of my info being given out all that does is the program makes you accept cookies and in doing so puts in fine print allowing them to do whatever they want with you information. I gave BBB my information so they should take the information the have about me and erase it from their database. That would really resolve the issue completely if youre
Sincerely,
***************************************Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continously get texts asking to sell the house I live in and they state my information was provided from Datafinder. Well Datafinder your records are quite wrong. My name is not on the house, so therefore I do not own it nor have any right to sell it. So stop giving my information out.Business response
11/28/2022
Hello ******,
Since your complaint to the BBB included your name, address and phone number, I have taken the liberty to opt this data out of our database so Datafinder will no longer give out your contact information in the future.
If you have additional contact data associated to you that you'd like opted-out, please visit the opt-out section of our website to enter this information:
https://versium.com/ccpa-opt-out
Thank you,
Datafinder Customer Success
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the last 2 years I have been receiving many texts from realtors that received RE leads from Datafinders regarding ****************************************************************** always starts out by saying Hi *******, I am interested in purchasing your property at the ******************* address. I would like for Datafinders to remove my phone number ************. I do not own this property nor have I ever owned this property I haven't even lived in ******* for almost two years. Realtors are paying Datafinders for incorrect information. They are being scammed and I am being inconvenienced.Business response
07/07/2022
Hello, based on your complaint we have opted your information out of our data so that it will no longer be available. Please note that anyone can request their information be opted out of our data by going to Datafinder.com, clicking on the Optout link at the bottom of the page and filling out a form.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.