Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $150 into my account to use the *********************** on this website years ago. I never used the services and decided to withdraw the money 11 days ago.. Im being charged $16 just to withdraw my money I never actually used . NO ANSWER, NO MONEY , FEELS **** A SCAM.

  

  Business Response

  Date: 07/15/2025

  Hello,

  Apologies for the confusion, as stated on the site when purchasing store credit:

  * Unused store credit can be kept in your account for as long as you like. You can also request a full refund of any unused store credit within the first 30 days of purchasing it.

  Please see attached image from the customer's account. Customers may request a 100% refund of unused store credit within 30 days of the purchase. This purchase as stated by the customer in the complaint is over a year old and is well outside our stated policy for a fee free refund. The customer will have to request a cash-out instead with applicable fees assessed. I have reached out to the customer to explain the issue. 

  Please let me know if I may be of further assistance.

  COMC Support

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23598300
  
  I am rejecting this response because:
  I made a withdraw on July 3, 2025 and its now July 15, 2025.  Ive sent numerous emails without a response until I made a claim with the better business bureau. Your website says 4 days and its now almost 2 weeks . This is beyond ridiculous and my next step is to report this on ******* so the whole world can know how shady your business is . 

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 07/22/2025

  Hello,
  
  The customer has been directed to correct the tax information required and offered assistance to that end. The customer refuses to accept they need to fix the information provided so that their cash-out may be completed. Please see below and attached image of our communication:
  
  Jxxxxxxx Xxxxxxxxx
  Jul 15 11:17
  Hello ********,
   
  Thank you for contacting us and apologies for the delayed response. We are experiencing higher than normal email volume. 
   
  Typically cash-outs are processed in 4-business days as stated on the Cash-out page (check requests require 10-business days). It appears though that you still need to enter information for tax purposes and likely have an email (possibly in your spam folder) from our payment processor Tipalti stating what additional information is needed. I see that they have provided the following:
   
   
  We were unable to validate your tax form. Please correct the details entered for (Name and SSN), by clicking here
   
  We have cancelled the cash-out request and returned the funds to your account so that you may update the necessary information for step 3 of the Configure Payment Method for ACH and request the cash-out again. 
   
  Further I have just responded to your BBB complaint. Please be advised that any unused store credit may be refunded within 30-days of purchase without fees. Any funds remaining longer than 30-days are subject to cash-out fees as stated on the site when you purchase store credit. You purchased this store credit early in 2023, over 2 years ago. Please see attached and the following:
   
   
  * Unused store credit can be kept in your account for as long as you like. You can also request a full refund of any unused store credit within the first 30 days of purchasing it.
  
  Please let me know if you have any questions.
   
  Have a great day,
   
  Jxx Xxxxxxxxxxx
  Escalation Senior Technical Support
  COMC Customer Support
  
  Nxxxxxx Xxxxxxxxxx
  Jul 15 11:59
  To:
  COMC
  Show more
  [CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe]
  Where is my money! I requested a cash out July 3, 2025. Its July 15 2025. Where is my money
  
  Jxxxxx Xxxxxxxxx
  Jul 15 14:01
  Hello ********,
   
  The funds are available in your account as I stated. You need to, please, update your tax information and request the cash-out again, also as I stated. 
   
  Please let me know if I may be of further assistance. 
   
  Have a great day,
   
  Jxx Xxxxxxxxx
  Escalation Senior Technical Support
  COMC Customer Support
  
  Until the customer completes configuration of their tax information, the cash-out may not be completed. For the record, the site states clearly that cash-outs are typically handled in 4-business days unless further review is required. Further review is required and the customer has been counselled correctly as to how to fix the issue:
  
  Configure Payment Method
  
  Payments will typically be send within 4 business days. At the discretion of ****, a payment may take longer if the request requires further review.
  
  Additionally, threats and hostility will not be tolerated and may lead to restrictions being placed on the account.
  
  Please let me know if I may be of further assistance.
  
  COMC Support

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, I purchased a 2017 ****** Chrome Draft Green Refractor autograph of ***** *** off the website of COMC.com which is registered as a business as Check Out My LLC. I purchased the card for $80.24 based on the photo of the card which showed no visible defects.Based on the condition of the card, I submitted it for grading through ****'s grading submission service with PSA at a cost of $******** June, the card was added to my dashboard online with a grade of 9. The new photo of the card shows a very clearly visible surface defect on the bottom front surface of the card. Whereas there were no markings on the green surface that were visible based on the photo of the card when I purchased it, after the grading there is a clear white circle surface loss on the bottom middle of the card. This sticks out like a sore thumb. In grading terms, this is what causes a card to be a PSA 9 instead of a PSA 10 and changes the value from being a $100 card to a $40 or $50 card. I never would have purchased the card, if it had such a noticeable defect.I have attached photos of the picture of the card at the time of purchase, and a picture after grading. The differences are striking.This card was not handled properly between the time I purchased it and the time it was graded.I made a complaint to COMC regarding this, and requested a refund for the $80.24 I paid for the card and the $23 I paid for it to be graded for a total credit of $103.24. Agent *** ******** disputed my claims and offered no offers of any kind of credit for the damage done to my card.I am requesting that the Better Business Bureau investigate this matter and order COMC to provide a credit for my card that I requested.

  

  Business Response

  Date: 07/08/2025

  Hello,

  The customer seems to be under the impression that the item would be in Gem Mint (graded 10) condition. We do not guarantee Gem Mint unless the item is actually already graded with that grade. We state clearly that any modern items, 1980+, that are not notated, placed into a specific condition range or have visible flaws in the 4x zoomable scans, may be expected to be in NM MT (graded 8) condition or better. This item as show in the photos provided by the customer shows this item may be considered in NM MT condition or better and shows that the item was graded as MT (graded 9) and is within the condition range advertised.

  Further, the customer ********************** the box stating that they agree to the following to use this service:

  [x ] By submitting this item for grading, you understand and agree to the following:
  Once you submit this item for grading, your order cannot be cancelled or changed. No refunds can be given after your order is placed.
  Lead times are estimates and are not guaranteed. Please note that 'Item Stored Remotely' submissions may take an additional 1-2 weeks to complete.
  All grading services include white-glove retrieval from your inventory, preparation for grading, protective supplies, submission form entry, insured shipping to and from ***, and Elite reprocessing into your COMC account upon return.
  The opinion of *** may differ from COMC 's condition assessment and/or standards. No refunds can be given based on the grade your item receives.
  If PSA determines, at their discretion, that the declared value you provided is below fair market value of this item, the service level and fees may be adjusted accordingly. Your COMC account will be billed the difference owed, plus an additional $10 service charge.
  Any item PSA deems as unsupported will be returned to your COMC account and your grading fee will be refunded in accordance with their policy. Please reference the *** population report for details on what cards they support here.

  Our Return Policy states: 

  Buyer Guarantee
  Prior to listing, our expert team carefully assesses each item to represent it accurately. Please review the description and images prior to purchase to ensure this item meets your satisfaction. Unless otherwise noted, all Vintage trading cards manufactured 1980 and before are in Excellent (EX 5) condition or better and all Modern trading cards manufactured after 1980 are in Near Mint-Mint (NM-MT 8) condition or better.
  Returns are only accepted on the rare occasion the item is not as described. Return requests can be made within 14 days of delivery. Returns must be postmarked within 7 days of approval.
  Transactions should always be made in good faith as both the buyer and seller intended. If you see an item that is mispriced, fraudulent, misidentified, or is otherwise listed in error, please contact us to alert us of the issue so we can work with the seller to correct the situation. Sales made in error may be canceled and reversed at our discretion.

  I have provided images of this information from our site, please see attached.

  The customer was provided with accurate information by my colleague. Buyer's remorse is not a valid return reason. This item graded above the minimum NM MT range and is not eligible for refunds or returns. I am sorry. 

  Please let me know if I may be of further assistance.

  COMC.com Support

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23557079
  
  I am rejecting this response because:

  This is an unacceptable claim by **** and is not addressing the main core issue at the heart of my complaint. 

  This complaint has absolutely nothing to do with buyer's remorse as the statement from **** alleges. My claim takes no issue with the grading process or any guarantees that it would be graded gem mint.

  As I have informed **** and shown through the photos attached to my complaint, the card that I purchased shows very clearly absolutely no damage to the front surface in the original photo of the card being inventoried for which I based my purchase on. The photo of the card was taken by **** themselves when the card was originally inventoried and shows the condition of the card when it was inventoried. 

  **** provides a detailed photo of each card it inventories for sale so that buyers can take closeup looks of the card to assess for any damage. Nowhere in the original photo of the card are there any surface ****s on the green chrome, or loss of chrome or any scratches anywhere on the front surface.

  Yet in the photo of the card that was posted on the **** site after it was submitted and returned for grading by me (which I spent $23.24 to have graded on top of the original $80 purchase), there is now a large and noticeable white surface spot in the bottom middle front of the card. This new spot is only seen in the photo after it was sent to *** for grading and is not visible at all in the original photo of the card that was inventoried.

  This means the card was mishandled at some point either by **** or *** during the time from which it was inventoried and photographed to the time it was graded and sent back for my inventory. As the card is in a graded case sitting in a warehouse owned by ****, I have never laid hands on this card even once.

  From the moment I purchased it online, only **** and *** have touched this card. **** packaged this card and sent it to *** who handled the card at grading and encased the card into glass. The card now sits in a *** glass case graded *** 9 (which is one level off a *** 10). There is a photo of the card in the *** case which **** took and has put into an inventory held by the site for me. **** should take responsibility for this card as they are the ones who handled the card and submitted it for grading. Any damage to the card from the time it was sent to *** and sent back is the responsibility of **** as they are acting as the caretakers for my card. If they believe *** is responsible for the damage, they need to address the issue with ***. 

  Yet nowhere in their correspondence with me or in this venue has **** taken any responsibility for the damage to the card or acknowledged the damage.

  I have been given a $20 credit but this is not satisfactory as I would have never spent $80 on the card if there had been a visible white surface spot on the green chrome surface as there is now. This **** on the bottom middle of the surface significantly detracts from the value and is the likely cause of the *** 9 grade.

  The site has still failed to take responsibility for the damage and has denied my offer for an acceptable settlement.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2025, COMC (Check Out My Cards) implemented a major change to their shipping policy by increasing their bulk shipping rate from $5.99 to $19.99a 233% increase. This change was made without any advance notice to customers: no email, no website banner, no announcement of any kind. I placed a shipment request under the assumption that the old rate applied and was then charged the new, higher rate with no opportunity to make an informed decision.This lack of transparency is deceptive and a serious breach of trust. Price changes of this magnitude require clear and timely communication, which COMC failed to provide entirely. This practice feels intentionally sneaky and has directly affected my ability to plan and conduct business on their *********** make matters worse, COMC's customer ********************** is notoriously unresponsive and difficult to work with. Based on prior experiences, Ive preemptively filed this BBB complaint because I do not expect a reasonable or timely resolution from them otherwise.I am requesting a refund of $14the difference between the rate I expected ($5.99) and the rate I was charged ($19.99). This refund should be issued to my **** account immediately. Their failure to notify customers of this change before implementation is unacceptable.

  

  Business Response

  Date: 06/10/2025

  Hello

  Apologies for thew confusion, the customer is incorrect in regards to an announcement which was posted to our blog where all updates pertaining to the site are posted. The customer is further incorrect regarding our newly offered Bulk shipping option. We previously offered an Economy option for $5.99 + $0.25 per item after the first which was no longer sustainable and has been changed to Standard $5.99 + $0.50 per item after the first and we have added an additional new Bulk option for $19.99 with no limit for our customers who request larger shipments and would find the new Standard option cost restrictive. 

  While we sympathize with this customer's desire to be informed in advance of necessary changes to our business, not every change is able to be advertised in advance. Our user agreement specifically states that our customers agree that we may implement necessary changes without prior notification or seeking permission from the customer.

  We have applied a one-time courtesy deposit to offset this burden to the customer. 

  Please let us know if we may be of further assistance.

  COMC Support

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23442215
  
  I am rejecting this response because:
  

  COMCs response is a textbook example of corporate deflection and spin.
  Lets be clear: burying a major pricing change on a blog that customers are never prompted to ******************** is not an announcementits a deliberate attempt to avoid accountability. There was zero proactive communication: no email, no in-site alert, no checkout warning. Thats not just bad communication; its manipulative.
  Their explanation of the shipping changes is smoke and mirrors. I was charged $19.99 for something I expected to cost $5.99, with no clear notice. Whether theyve renamed tiers or tweaked rates is irrelevant. Customers were blindsided. Thats deceptive and unethical.
  Invoking the Terms of Service to justify this kind of customer neglect is cowardly. Hiding behind fine print while actively eroding customer trust is a disgraceful way to run a business. Just because your legal team signed off on something doesnt make it acceptable to your usersor immune from criticism.
  And let me be absolutely clear: this complaint is not about $14. Its about COMCs long-standing pattern of treating customer ********************** as an afterthought. Ive never had a problem with the platform itself. But your support is notoriously slow, evasive, and dismissive. This incident is just one more example in a long list of failures.
  Your one-time courtesy credit doesnt even begin to address the core issue. This matter is not resolved.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:**** advertised a Spring Cleaning promotion offering a $5.99 shipping credit to customers, to be applied as store credit. According to the official blog post detailing the promotion (**************************************************************************************************), this credit was to be applied to customer accounts.Complaint Details:On May 27th, I discovered that a $5.99 shipping credit had been applied to my COMC account. However, I never received any email or notification informing me of this credit or its expiration date. I only found out about it when I went through the process of requesting a shipment but did not finalize it and saw the credit applied with an expiration of May 31st.Since I had a few days remaining, I waited to see if I could make any final purchases before submitting the shipment on May 30th. At that time, the shipping estimate shown was the normal rate of $9.99, minus the $5.99 shipping credit.However, when I returned on May 30th to complete my shipment request, I was shocked to find that the standard shipping rate had increased exponentially to $40.49, without any prior notice. After applying the credit, my total was still $34.50, a massive and unexpected jump.I believe this was deceptive and unfair. **** provided a limited-time credit without proper notice, and then drastically increased shipping costs before customers like myself could reasonably use it. I am simply requesting to be made whole I would like COMC to honor the original shipping rate of $9.99 and apply the $5.99 credit as intended, issuing a refund or store credit for the difference of $30.50.Desired Resolution:A shipping credit or refund in the amount of $30.50 to reflect the difference between the original rate ($9.99) and the inflated rate I was charged ($40.49), in line with the spirit of the promotional offer.

  

  Business Response

  Date: 06/04/2025

  Hello,

  Apologies for the frustration and confusion. A technical glitch added an expiration date to a credit for $5.99 that was not supposed to have one. That issue has been fixed. Unfortunately we did have some bad timing on a recent and necessary fee increase for shipping. We regret the impact this had on our valued customer. I have taken the liberty of initiating a credit courtesy to the customer's account to allow them to use the new service at the old rate. I have been in contact with the customer who seemed to be happy with this resolution.

  Please let me know if I may be of further assistance.

  COMC Support

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23401717
  
  I am rejecting this response because I have more feedback to provide on the matter:

  While I appreciate that COMC ultimately applied a courtesy credit allowing me to complete my shipment, I must emphasize that this resolution was only achieved through my own persistence and effort. There was no proactive outreach from **** regarding the credit expiration issue or the drastic shipping fee increase.

  The trust I had in COMC as a reliable and transparent platform has taken a significant hit. The timing of the credit issue and the unannounced increase to shipping feesparticularly the introduction of a $0.25 per-card shipping surchargewas sudden and highly impactful. When combined with the existing $0.25 per-card processing fees already charged both at the time of purchase and when listing for sale, this new charge significantly affects the economics of purchasing lower-priced cards. For buyers like me who often deal in lower-value inventory, an additional $0.25 per card can represent a substantial percentage increase in cost on many purchases.
  Going forward, I will be much more cautious and selective in the types of cards I choose to buy through COMC. The platform has shown that the cost structure can change without warning, altering the fundamental value proposition of a purchase after it's already been made.

  I sincerely hope COMC takes this feedback seriously and makes a greater effort to communicate major pricing or policy changes in advance. Transparency is essential for customers to make informed decisions.

  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having the absolute worst time with COMC. I reached out to them for guidance on how to use their card grading services because articles and videos are not clear for first time users. After multiple exchanges, someone set up a ticket for me to drop off my cards at the ***************************. I had been clear about what I wanted and what I needed. I had a total of 8 cards. 3 for standard grading and 5 for dual service as the cards are autographed. This is something I put in writing multiple times After my drop-off appointment was made, no direction was given. I requested additional information, and my ticket was never answered. When I arrived, there was no signage or information, so I followed the **** truck to the shipping dock. Once there, I was told I needed to go back up front, even though, no doors were marked and no signs gave direction. This is also where I should mention, Im disabled and walking isnt easy for me, so again, this experience was painful. I rang a buzzer and waited long enough that I had to question if I was in the right place. When the women arrived and took my cards, I explained again, that 3 cards needed standard grading and 5 needed dual service. She looked at them, told me she understood and that I would be able to submit the cards in a week. Today the cards were loaded in my account, and I see no option for the dual grading for my autographed cards. I am so beyond frustrated with the sloppy, lazy, incompetent and incomplete service from ****. My cards may not come back on time as I have no idea how long it will take them to fix this, so I want it fixed, with an apology and a credit to offset the continued drama of trying to use their services.

  

  Business Response

  Date: 06/02/2025

  Hello,

  My sincere apologies for the confusion and frustration the customer experienced. This customer reached out and was provided detailed information about the specific service he inquired about and an agent even went as far as creating the submission paperwork for the customer as detailed in the attachments the customer provided. 

  The customer asked where to drop-off his items and was provided the address to our location. The customer, rather than walking up to our front door which is clearly marked with a doorbell sign and further signage stating not to leave packages on the ground, decided to walk around the building to our loading dock where an employee provided directions back to our front door. Again, apologies for any distress. 

  Once the items were processed, the service they requested was not available as the 3rd party company that provides the service does not offer that on our site for the type of items the customer wanted to submit. This and the extra walking to our loading dock upset the customer who has provided strong feedback expressing their displeasure. This information has been provided to Management and his complaints about the submission process provided to our Developmental team. 

  We have provided a deposit of funds to cover return shipping for the items submitted and they are still not happy. We provided accurate responses in a reasonable amount of time and regret the customer had trouble understanding the information provided resulting in a poor experience.

  Please let me know if you need any more information.

  COMC Support

   

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23358102
  
  I am rejecting this response because:
  

  This reply could not be a further distortion of the truth and a clear attempt to save face while accepting zero responsibility.
  
  My request was made clear, in writing before and confirmed by **** staff before we even moved from step 1 to step 2. COMC didnt handle or process my order as requested and when it was clear that was the case, they stopped responding to my inquiry, despite confirming it would be handled as requested.
  
  When *** reached out to me after I was forced to file a complaint for support, he was rude, verbose and flat out abusive. I had to ask him multiple times to dial back the unnecessary aggression.
  
  The instructions given were not followed by COMC and the instructions from COMC to me, were not clear and *** said as much to me over the phone. Again, *** is trying to shape the narrative since this complaint remains public.
  
  In the end, COMC has done what I would expect, but the verbal abuse will not be excused, and this entire, regrettable experience would have been avoided had COMC communicated more clearly.
  
  Here is a tip, if you believe you have answered a question and a consumer is still asking the same question, its quite possible your answer isnt adequate, and you should respond differently. *** said I should have requested a call, but I didnt need a call, I needed an answer to my question and COMC refused to provide it. I told COMC multiple times, the process was confusing, and I have in writing their acknowledgment. *** also didnt provide you with transcripts, because if you read them, you would see my clear requests, and COMC failure to do what they advised. The arrogance and attitude here was something I have never before experienced, and I certainly want the public to know about it.

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item that stated the item was EXCELLENT to NEAR MINT condition. The item came and has a rip in it. It would be classifed as POOR. they have on their website other items where they state the damage if there is any. This didnt have anything

  

  Business Response

  Date: 10/30/2024

  Hello,

  Apologies for the customer's confusion. Conditional ranging and 4X zoomable high resolution scans of the front and back of items are provide and act as a condition note. The issue the customer is concerned with is consistent with the range it was listed it, EX NM and is clearly visible in the scans without need of zooming in. There are some grandfathered items still available with specific condition notes from when that was still a practice prior to 2020. Our Return Policy is very specific. Only items not as described are eligible for return. This request was correctly denied as this item, despite the customer's opinion, is in the condition stated, EX MN, and shown in the scans provided prior to purchase.

  I have reached out to the customer to explain why their request was denied and what they may expect going forward. I have also authorized a one-time only courtesy return for refund on the item. Going forward, their purchases will be subject to our stated Return Policy. 

  Please let me know if I may be of further assistance or you require more information.

  COMC Support

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the following dates I sent COMC ***** cards in 2 different shipments.1 batch was on July 30, 2024 and the last batch was August 2, 2024 When using their submission wizard I was sure to select the option of "direct to grading" which showed a "per-item fee" of N/A. Meaning not applicable as there is no fee! I have not sent them any money. The business was supposed to check the value of each card and after doing so would eventually list and sell the cards for me and charge me a 5% or 10% fee on the successful sale of the card. The nature of the dispute is they are holding my cards hostage until I pay them a total of $239 dollars. The business has not tried to solve the problem, they keep repeating that they are a consignment business and will not return my cards to me. I just want them to send me back my ***** baseball cards that I sent them.

  

  Business Response

  Date: 08/22/2024

  Hello,

  The customer was confused and submitted items to a service with N/A for up-front per-item fees for the service type. A service intended for high value items to be graded by a 3rd party for a minimum fee of $22 per-item. Along with that service there are stated requirements on how to submit the items for that service and that if the items arrived differently, they would be processed at a different service level at $1 per-item. The confusion is that there are no free services but, services that do not require up-front funding of the account to use. N/A means the fee will be charged later. Unfortunately, the customer was not accurately understanding the service or fees. 

  The customer did not send in high-value items according to the stated parameters of the service type. The consignments were changed to Select at $1.00 up-front per-item. Once the items began processing as they were stated to do, the customer reached out too late to have all of the items halted as significant work had already been done. We halted the batches that were able to be halted, 3 of the 4 or 1200 of the 2000 items. The customer was advised of this, the need to fund their account for processing fees and return shipping and threatened to file complaints with multiple agencies, BBB included, against us. For clarification, COMC acted as according to the information provided up-front and in multiple places including the submission paperwork they filled out 4 separate times and did not understand. 

  I was able to speak with the customer and provide resolution for the situation over the phone. We donated the 800 low value items that were not able to be halted to charity, courtesy comped the processing fees for services rendered and I shipped back the remaining 1200 at our expense. We in no way want to provide a poor selling experience to our new consignors. This customer was willing to work with us for the least impactful resolution to them and us and was understanding of the situation. The customer is considered in good standing and has been invited to reach out for assistance should they wish to do business now that they are better aware of how our services work. The customer was satisfied with the resolution. 

  Please let me know if I may be of further assistance.

  COMC Escalation Senior Technical Support

   

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/22/2024

  Great news they are sending me back my cards and are paying the delivery costs so I won't lose any money.  Please.clpse the open claim.  All.is well.
  

  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller banned my account for no reason, and there were personal assets and funds in my account.This is a platform for buying and selling cards.I still have my card and my unused balance in my account, but they locked my account, I tried to contact, but it has not been resolved, no one has unlocked my account for a month.I asked them to unlock my account.

  

  Business Response

  Date: 07/08/2024

  Hello,

  Activity on the **** account ************ has triggered our Fraud Detection System, which has resulted in a lockdown of the **** account. The user will not be able to access the account and all items that they had for sale have been locked and delisted until this matter is resolved.
  
  This is in relation to chargebacks from the purchase and transfer of items to ****
  
  Can the user provide more information to help resolve this matter?

  **** Escalations Senior Technical Support

  Customer Answer

  Date: 07/08/2024

  What information do I need to provide?I didn't do anything. Why did I trigger the fraud system?What information can be provided to solve the problem? I was just an ordinary buyer who wanted to buy some cards, but I didn't expect to encounter such a troublesome thing.

  

  Business Response

  Date: 07/18/2024

  Hello,

  Please provide information that explains why you filed chargebacks on the items transferred to this account and how you believe the items or funds from selling the items would still belong to you after the chargebacks were honored and you were 100% refunded for everything that was transferred into this account. 

  Have a great day

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21902042
  
  I am rejecting this response because:
  My cards are all tarde on epack.Why is it said that these cards initiated a refund? I didn't buy it . How can they refund it.I exchange with others according to the rules of the platform. You should go to the refund person, not to me. I am just the person who trade the card.I'm not to blame for the problem with your order, and my account is locked.You should go to the refund person, not me.Please unlock my account.Otherwise, I will continue to complain, and I will complain many times.I even sued you because my property was damaged.
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and shipped home about 150 sports cards for $347.50 from COMC and the majority of them arrived damaged. After providing COMC's customer service photos, they refunded $42.59 for 13 of the cards, deeming the others acceptable. I am seeking a refund for the rest of the damaged cards.Date of transaction: 5/16/2024 Amount of money I paid the business: $347.50 What the business committed to provide me: Sports cards meeting their condition standards (near mint-mint NM-M: *************************************************************************************************). I received cards below their condition standard (EX, at best) and would like a refund.What the nature of the dispute is: The condition of the cards. They are below NM-M condition and I would like a refund.Whether or not the business has tried to solve the problem: They gave a partial refund.Account/order/tracking number: account name: *******; order number: Shipment #********; tracking number: **********************

  

  Business Response

  Date: 06/17/2024

  Hello,

  Apologies to the customer for the inconvenience and confusion. This order is eligible for return for a full refund. I have contacted the customer to provide return instructions. 

  Please let me know if you need further assistance.

  COMC Escalations Customer Support

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19th of 2024 I had COMC send a *************************** ********************************************* their "Value Bulk" Submission plan. The turnaround time is supposed to be 45 days. As of today 9 May 2024 (79 days since submission), my card has not been graded and COMC isn't providing information on where my card is. I reached out via email in April at the 60-day **** and COMC responded with it isn't our problem. This is not the 45-day period I paid for when accepting this service. COMC's response isn't proper customer service either. This is not the way to do business.

  

  Business Response

  Date: 05/15/2024

  Hello,
  
  This customer chose a service with presented advisors and a checked the required box denoting that they have read, understand and agree to the following, please see below and attached:
  

  ***
  Please allow an additional 1-2 weeks for shipping.
  Estimated turnaround times are not guaranteed and are subject to change at any time. Times are stated in business days. ***************** for graded cards is available at the Value Plus and higher service levels.
  
  [Check box] By submitting this item for grading, you understand and agree to the following:
  Once you submit this item for grading, your order cannot be cancelled or changed. No refunds can be given after your order is placed.
  Lead times are estimates and are not guaranteed. Please note that 'Item Stored Remotely' submissions may take an additional 1-2 weeks to complete.
  All grading services include white-glove retrieval from your inventory, preparation for grading, protective supplies, submission form entry, insured shipping to and from ***, and Elite reprocessing into your COMC account upon return.
  The opinion of *** may differ from COMC 's condition assessment and/or standards. No refunds can be given based on the grade your item receives.
  If *** determines, at their discretion, that the declared value you provided is below fair ****et value of this item, the service level and fees may be adjusted accordingly. Your COMC account will be billed the difference owed, plus an additional $10 service charge.
  Any item *** deems as unsupported will be returned to your COMC account and your grading fee will be refunded in accordance with their policy. Please reference the *** population report for details on what cards they support here.
  
  The item was submitted to the service with full disclosure of the travel time back and forth and that it is calculated in business days. Further, that the timelines are estimates and not guaranteed. 
  
  Regarding the customer's comment: 
  
  I reached out via email in April at the 60-day **** and COMC responded with it isn't our problem.
  
  This is not true, please see below and attached the only communication from and to this customer:
  
  Axxx Xxxxx Apr ********
  To:COMCShow more
  Good evening,
  I bought a 2023 *************************** Topps Gold 479/2023 and submitted it to *** for grading though your service. The service is for a 45 day turnaround for $22. This was accomplished on 19 Feb 2024. As of 16 April I haven't received an update on my card's grading status or the card itself. It is as of now well over the 45 day period for the *** submission. I would like to know the status of my submission. Please and thank you.
  Axxx Xxxxx
  
  Jxxx Xxxx
  Apr 17 08:12
  Hello, Axxx.
  Thank you for contacting us! We appreciate your anticipation for the card's return. The provided turnaround times are estimates stated in business days and are not guaranteed completion times.
  Please note, that an additional 1-2 weeks may also need to be factored into this timeframe to account for travel between our facility and the grader. We do our best to work within the estimated timeframe with the grader and to get the card returned into your account as swiftly as possible.
  We thank you for your continued patience. Please let me know if you have any further questions.
  Thank you,
  Jxxx X
  COMC **************** Manager

  We have assisted the customer and the item is back in their account now. It was not late, it was in time with the service requested and timeframes posted calculated in business days. Weekends and holidays are not business days. 

  No refund is warranted due to a customer not reading the information provided.  

  Please let me know if I may be of further assistance.

  COMC Escalation Technical Support Supervisor