ComplaintsforWashington Dental Corporation, PC

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to consult this dental clinic in July to ask if my insurance can be used? I got yes from ******* . So I went to the clinic and told her my insurance number and emphasized that I was on student insurance. If the insurance didn't cover it, I couldn't afford to have my teeth cleaned. She registered my name, phone number, birthday, insurance number. She directly asked me to take the photo and after the photo was taken, she provided the list. She said that my insurance would cover it and that I needed a deep cleaning. I told her I just wanted a normal teeth cleaning and she insisted on a deep cleaning. They said my insurance would cover it and I would have to wash it in two installments. The washing experience was very bad. On the first day, too much anesthesia was applied and my face became swollen and swollen. On the second day, the dentist used very heavy anesthesia and the anesthesia was applied very deeply. I don't think I'll ever visit this dental clinic again. When the bill arrived, I paid usd194. Two months later, she told me that the insurance failed and asked me to continue paying usd640.5. I felt very strange and I went to communicate with Ms. ******* twice with a very bad attitude. The second time, I even felt physically attacked and racially discriminated against. She even discriminated against my friends and classmates. She felt that no one I knew was as smart as her. She tried to make me sit down very rudely and tried to close the door. I felt very scared and then I left. I called the insurance and asked about it. The insurance said that the school insurance has a condition that only people under 19 years old will be covered to see a dentist. I didn't believe it, because I had a tooth that needed to be filled. I called another clinic and she said I didn't have dental insurance. I asked why she replied that it was the same as the insurance company's and that it was under 19. So why do I have to pay for Miss ******** mistakes? This is consumer fraud.

  Business response

  10/22/2023

  Hello, this is ******** smile dentist, you are currently not a patient of ours. Perhaps you need help or guidance on n scaling and root planing or periodontal disease,

• Initial Complaint

  09/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received service in July of 2022, services that were covered under my insurance. I have verified multiple times with insurance that they were covered. However they REFUSED to bill my insurance. They were in network, they accepted my insurance and yet now they are attempting to force me to pay so they could get more money then sent me to collections when I wouldnt pay. I have also verified that NO CLAIM was ever submitted to my insurance. This is blatant attempt to get more money instead of doing the right thing and billing insurance. SHAME ON YOU!

  Customer response

  10/04/2023

  The last communication attempt with the business itself was in October of 2022. 

• Initial Complaint

  05/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I became a new patient of ** Modern Dentistry 12/22 for initial checkup, temp/perm crown, and cleaning. Had multiple issues with their service which was eventually resolved 1/23.Now I have been having billing/communication issues with them and have been overcharged (all paid) according to my ***************** EOB's. 3/31/23 I e-mailed TW (Health Coordinator initials) my payment and EOB statement reconciliation showing that I was overcharged a net of $504.12 from visits 12/12, 12/19, 12/22, 12/27/23.4/07 TW responded stating no credit owed to me and what was billed to Regence was not what they sent.4/10 I requested detailed breakdown of what they billed and received from TW on 4/11 4/18 I spoke to agent @ Regence about the situation, reviewed the EOB's against what I paid the dentist and agent agreed with my recon of what I was overcharged and overpaid. Agent called dentist office and spoke with Manager ("M"). Agent confirmed with me he explained billing to M, she agreed there was billing issue on their end and she'd contact me by end of week. After this call I e-mailed TW to explain the phone call, resent my recon and again requested resolution and refund.4/24 no response from dentist, follow up e-mail to TW. TW responded 4/24 still saying no overpayment and M would be in 4/26 and she'd have M review and reach out to me. TW sent another e-mail 4/25 that M is looking into account and would call me by end of week.4/30 no response from TW or M, sent another follow up e-mail.5/01 I spoke w/another agent @ Regence and filed a health care provider complaint through Regence. Agent called dentist office again, response was that they were still reviewing.5/05 no response from TW or M, sent another follow up e-mail.I want an e-mailed response from TW or M with a resolution and a refund of my overpayment of $504.12 sent to me. I paid more than my patient responsibility per EOB statements.I wonder how many other of their patients have been overcharged.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So earlier this month I had a feeling in the back of my mouth come loose and instead of going back to the original dentist who had done the feeling in the first base I had thought about branching out and looking for alternate dentists I found dentists of ******************* online it was nearby my work and convenient and they still happen to have the next day appointment available upon arrival I was greeted by a dental assistant who is very assertive almost to the point of being rude who kind of jerked me around and sat me down and had a little song of dance then I was moved into another room where I waited for close to 35 ***************************************** had said she was going to take a look also that you know she was pretty backed up so she didn't know what exactly she was able to do but she would do whatever she could which I thought was also kind of odd seeing as though when I had called to make the appointment the day before the receptionist had seemed pretty certain that not only was I more than available to come on in the next day for my emergency service but that the dentist probably had more than enough time to possibly even do my crown by the way so after speaking with the dentist her saying that she believes that she could do the crown just barely squeeze me in that all of a sudden financing was going to have to come in real quickly and then once that was all tightened up we can get started you know I I had given the dentist my insurance information and I've never had a situation where I got sat down bullied waited in a room only to be told you know I could possibly get squeezed in just got to check the money first so with the hole in my mouth and you know being thoroughly exhausted at one point I actually noted to the dentist that the way she was breathing through her face mask reminded me of myself when I'm so exhausted that my girlfriend tells me hey why are you breathing so hard and she had said oh that's funny yeah I've just been here since the early

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Dates: August 29, 2022 (Consult) | September 29, 2022 (Procedure)Previously agreed from consult amount paid: $4,661.00 Modern Dentistry stating I owe them: $1,669.78 Account: ******* This business confirmed with my insurance company that my responsibility would be $4,661.00 and had to be paid in full before the procedure was done, which I did. Months later I received an "Explanation of Benefits" which is not an actual bill, but alerting there may be one. I called them to discuss the unexpected balance; and to remind them that they had told me they confirmed with the insurance company prior to the procedure that the remaining amount would be covered by insurance. They said they would investigate and get back to me. I explicitly expressed concern about the balance and said I did not want this to go to collections so to please contact me if there is still a problem. I followed up a few weeks later as I did not hear from them, and they acted like it was the first-time hearing about this. They asked me for another copy of my insurance card front & back so they could "continue" their discussions with my insurance. Again, I expressed concern of collections, and to contact me. They did not. I have not received an official bill, or warnings, or emails, or calls, and recently contacted by a debt collector. This could have been avoided and now will impact my credit score because they did not keep their commitment to me.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 12/30/22 I was quoted $1419.20 for a root canal. I scheduled the procedure that same day for 01/20/23. At check out I set up a payment plan with the clinic, paid the deposit, and left. I wasnt given documentation of the charges or my treatment, only the break down of the payment plan. Later that night, looking over the payments, I realized I had been over charged $400. I contacted the clinic and spoke to the office manager *****************************. When I explained the discrepancy between the original estimate and the amount I was charged, ******* responded matter-of-factly that the prices had gone up in 2023. I explained that I had just been in on 12/30, booked the procedure that same day, and was never informed that the pricing would be different. I also explained that I was not informed of any pricing change on the day of the procedure. At this point ******* became irate and insisted that I was given all of this information and that I had signed a new estimate and agreed to the charges. I explained to her that I was not given a new estimate and had only signed, what I was told, was consent for treatment and terms for the payment plan. At this point ******* changed her story from being certain that I was given this information in front of her face to saying that I should have asked for this information if I wanted it. I explained that not only should my original estimate be honored, but I should have just been quoted the new pricing in the first place. She refused to honor the estimate and instead offered to compromise with me by giving me a $200 discount. I requested she send me a copy of my treatment plan and what I was charged for. When reviewing the information I realized the clinic actually over charged me by more than $500. What should have been a $1200 root canal was now $1700, and I was even billed for extra services labeled as discounts. At this time Dentists of Mill Creek has not stepped up to correct this issue and no solution has been reached.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 30 March 2022 I went to Silverdale Smiles Denistry where DDS ********************* performed a procedure on my tooth for which I paid $945.00 transaction ID ************. On 01 April 2022 my insurance processed claim number ************* for Submitted Amount $1156.00 while the Approved Amount is $945.00, the Allowed Amount is $879.00, Plan Coverage for 50%, my Insurance Paid $439.50 leaving Patient Pays $505.50.I have contacted Silverdale Smiles on numerous times and no funds have been returned or credited back to my credit card, I request that my funds be returned to me within 30 days of this writing .

  Customer response

  09/28/2022

  After your Email we contacted again 2 more times and as of today around 12:19 there is 
  currently pending a credit back to my Credit Card.
  I thank you for your assistance and wish there were an easier way to resolve
  issues like this.
  Thanks
  *************************;
  PO BOX 3932
  **********, ** 98383
  **************
  

  
  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received several dental treatments at ******************************* in 2021, when I review my dental insurance claims and payment history, I noticed I've been charged $554.77 more than what I should pay. I have attached my bank account transfer history with insurance claims records, and my conversation with this business for your reference.I have called their office twice and wrote two emails to request a refund, they promised will check with the finance team and get back to me but never did. I want to hold them accountable and get my refund.

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