ComplaintsforOlympia Veterinary Specialists LLLP

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Olympia Veterinary Specialist are scamming their customers. I brought my diabetic dog to them. Dog was vomiting and diarrhea. We arrived at around **** hours. We filled out the paperwork and spoke with a tech. It took almost 2 hours before they brought us a bill; $1500-$1800 estimate. The dog was no seen by a doctor yet. They stated anything not used will be refund in 4-5 business days. We paid it, $1800. Told to go to breakfast and they would call us. Two hours later we arrived back. Still no update. We wait another half hour or so to be told they are still running test. Told it would be another two hours and they would call. We went to the mall. 2 hours later still no call. It is now almost **** hours. We went back to the clinic. We were told they are giving her fluids and want to keep her overnight. I ask why, is she critical? No, but we would feel more comfortable. Is told them no, that we would take her home. They stated that she is getting fluids and we could take her home after that. We waited another 1.5 hours. What IV takes 1.5 hours? At this time no one has told me that we are going above the $1800 and they did not have my authorization to do so. In fact I signed a DNR without my approval order. They brought her out and gave us her medication. I asked if I had to pay for it and was told no, you are all set. Now two days later, I get a call saying the treatment exceeded the $1800 and I owed them $500 more. I think the doctor and the techs are welling meaning but the service received did not equate to the cost and this speaks about the management of Olympia Veterinary Specialist. We actually had our doctor review the treatment provided (which took a bit of work to get them to send it to our doctor) and we now have a different diagnosis. If I knew this going in, I would have drove to Tacoma's 24hr animal hospital. These people are preying on pet owners who are in distress.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We brought our cat in for emergency services on March 9th around 2pm to the named business. After a terrible all day experience our cat was released to ** under the condition the bill is paid in full. We paid the bill in full with no remaining balance. This was a cash transaction there was no pet insurance involved. I have attached a copy of the receipt and service sheet we were provided. Now we receive an additional bill over a month later for the same service that was already paid in full. We called the vet office directly and they said the bill was an estimate only and we were liable for future charges. I believe this is illegal as we paid the bill in full already and left with our cat.

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