Customer ReviewsforCome To You Notary, LLC

After speaking on the phone with ******* at Come to You Notary, I felt comfortable shipping my documents to her for Apostille stamps. I had 3 documents one from **************** and 2 from *********. All needing Apostille certification for ******. I sent her a death certificate for Washington and two birth certificates from ********* mine and my deceased mothers. Sometime after she received them she informed me that one of the birth certificates was too old and asked if I could order a new one so I did and had it sent directly to her. I actually ordered two copies just in case and let her know to please send one for Apostille and return the other on to me for later use if needed. Then she said the death certificate was invalid. I being frustrated called the funeral home that issued the certificate and ask them why they gave me an invalid certificate? They assured me it was valid and sent me the form for submitting Apostille requests myself with which I sent the second copy I had which was identical to the one I sent ******* and I received it back in just a few days certified Apostille for ******. I was beginning to doubt ******* at this point. I asked her if she had received the new birth certificate from ********* and she had, I wondered why if she received it why she hadnt already sent it? I guess she must have sent it shortly there after. Later she communicated she had received everything back and asked me for my address which I had already given her but whatever. She sent them back, She didnt even get my birth certificate Apostille stamped instead sh had both my moms Apostille stamped but for ***** not ******! This took more than 3 months! The turn around time is about 5 days generally for these stamps. So in three month she did nothing for me. I paid $520! She did issue me a refund or offered to do it again but sorry I have zero faith in her ability to do the job. Absolutely horrible experience!

*****, we a very sorry for your experience. We provided a full refund and offered to complete your project for free. We provided the fastest service possible for your documents. We think the fact that you provided us with the wrong document at first contributed to the length of time we took to complete your order. The state we sent it to listed the wrong country on the apostille itself, according to you. We think this is highly unlikely since no other state in the US does that. We never stated that we thought your were mistaken. We just refunded your fee in full, which is our policy.