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          Precision Garage Door of Seattle has 1 locations, listed below.

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            Business ProfileforPrecision Garage Door of Seattle

            Garage Door Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.47/5stars

            Average of 30 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2006

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Precision Garage Door Service offers garage door and opener repair, sales, service, and installation for residential and commercial applications.

            Products & Services

            Garage Doors, Garage Door Repair, Garage Door Openers.

            Business Details

            BBB File Opened:
            5/1/2003
            Years in Business:
            20
            Business Started:
            5/1/2003
            Business Incorporated:
            4/9/2003
            Accredited Since:
            3/1/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Precision Overhead Garage Door Service
            • Precision Door Service of Spokane
            • Precision Door Service
            • Highland Arms Enterprises Inc.
            Business Management
            • Mr. Kevin F. Spratt, Owner
            • Mr. Rusty Monette, Advertising Manager
            • Kurt W Sarchet, Vice President
            Contact Information

            Principal

            • Mr. Kevin F. Spratt, Owner

            Customer Contact

            • Mr. Rusty Monette, Advertising Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            August 22, 23 and 29, 2023. I backed into my garage door on 8/22/23. The door was bent hitting the top of the door frame and would not close. Installer *************** came out to fix it. He was having a problem so I gave him the instruction manual. He got it to open and close. I was given a bill for $368.64. August 23, 2023 I came home and the garage door opened and the rubber chain from the opener was hanging down and the door wouldn't close. I called the office and got someone from ******* telling me that it would be a week before someone could come out. I hung up and called back and got another woman who would not tell me if she was here local or a answering service. Finally a woman from Precision called me and said someone would be out to fix the door. I told her I am not paying again, I had just sent the payment for $386.64 on 8/26/23. She told me that Precision stands by their work and I would not be charged again. Technician ***************** came out and cut the chain off. (the opener still works. I don't know why he did not re-attach the chain other than he said it was an old opener). He worked on the door and had it working manually. August 29, 2023 the door once again got stuck open. This time I called and asked for someone locally. Technician *************************** came out. He first told me he only worked on commercial doors. I told him if he did not want to work on it I would call ******** Door, the previous business that I used. He said no, I will fix it. I told him ***************** was the last person to work on it. He called **** to confirm and started working on it. When I returned to the garage to see how he was doing, Technician *************** was also there. They fixed the door to open and close manually. Now I have received a bill for $1,007.99 when I was told they stand by their work. Why am I being charged again when the door was not fixed right to begin with. Why wasn't the chain put back on or a new one put on? The opener still works.
            Read More

            Customer Reviews

            30 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Vee J

            03/10/2024

            I'd call Precision Garage Door Service again if needed, and recommend them to others. DJ was a top flight technician who answered my service call, did the job efficiently and made sure I understood what I needed to do for upkeep. There was no pressure for more visits from him. Do my part oiling the various parts and have maintenance from them again in 5 years. When he was trying to change the dead light bulb in the opener motor, it became obvious that the garage door opener (at least 30 years old and really the wrong motor for my 10 yo door) was in need of replacement. Again, no suggestion from him, just obvious to me. We talked about that and made a date for replacement. 3 days off. That visit went off equally well and now, a couple weeks later I remain very pleased, and relieved. My new safer door is potentially more technologically savvy than I am so he made sure my elderly friends and I could operate the new door just like the old door!

            Precision Garage Door of Seattle Response

            03/15/2024

            Thank you so much for your glowing review! We're thrilled to hear that DJ provided top-notch service and made sure you were well-informed throughout the process. It's wonderful to know that there was no pressure for additional visits and that he took the time to discuss potential upgrades without pushing for them. We're glad that the replacement visit went smoothly and that you're now enjoying a safer and potentially more technologically advanced garage door. It's our priority to ensure that our customers feel confident and satisfied with their experience, and we're grateful for your recommendation. If you ever need assistance again in the future, don't hesitate to reach out.

            Local BBB

            BBB Great West + Pacific

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