ComplaintsforRussian Medical Massage, LLC

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Massage Therapy 8/29/23 $85.00, billed my insurance for this visit, when I paid the full amount. I asked for a refund of $60.00 since my copay was $25 Massage Therapy 9/7/23 charged me $45 copay, I asked for $20 refund Massage Therapy 9/13/23 charged me $45 copay, I asked for $20 refund I received an Explanation of Benefits from ********* and they said that Russian Medical Massage, LLC should reimburse me $100 for overcharging me. When I called Russian Medical Massage, they told me they didn't care that they had overcharged me. I said I would appeal the claim and they said they didn't care. Russian Medical Massage has since stated that the provider I saw was not covered by ****** and in fact now I owed Russian Medical Massage an additional $80. Although when I first visited them, they indicated they were covered by ******. I only went to that business because I was told they take ****** insurance. They are now threating me with collections. BAIT AND SWITCH! THEY ARE FRAUDS!!

  Business response

  11/09/2023

  *********************************
  ****************************
  ***********, ** 98611
  
  RE: your appointments on 8/29/23, 9/07/23 and 9/13/23
  
  Dear ******* ,
  
  Thank you for bringing this matter to my attention.  I further reviewed your file and discovered that several things were overlooked:
  
  1. Your insurance was billed with wrong provider name.
  2. You were charged incorrect amount on 9/07/23 and 9/13/23
  
  You are correct that as a preferred provider for ****** Insurance I have to comply with their policy. However in order for me to do so I have to provide massage therapy treatments directly to you.
  
  You had 3 treatments (8/29/23, 9/07/23, 9/13/23) provided to you by *********************************, LMT who is not preferred, or participating provider with ****** insurance. (you can call ************ to find out witch massage therapist is preferred/participating provider in your area).
  
  The ******** to your insurance were made in error and it was corrected the same day we spoke over the phone with returned payments back to ******.
  
  ******** correctly charged you $85. for 8/29/23. The amounts charged on 9/07/23 & 9/13/23 were incorrect and should have been $85. each.
  
  The balance on your account is $80., a bill has been included.
  
  I attached a copy of our financial policy that you agreed with by signing it.
  
  I also  included an addressed envelope for your convenience to use to send a payment in the amount of $80.00.
  
  Please make your check payable to *********************************, LMT
  
  Thank you for cooperation,
  

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