ComplaintsforIn-House Electrical Services Inc

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 16, 2022 I paid ****** for an electrical diagnostic. This diagnostic consisted of a new Romex circuit directing power to (4) living room receptacles. It would cost me $1692.46 for this work to be performed. No problem. Fast forward past (2) missed scheduled appointments and into today. I can articulate further on the missed appointments. An electrician was supposed to perform work 7/21. This electrician said it's a no-go and writes me up another diagnostic. This diagnostic will now cost me 20k for a full re-wire. My complaint is against management and not the electricians. In particular, ********, who claims that in the process of sending out less skilled journeyman to diagnose my situation that In-House is justified in keeping my initial diagnostic cost. I asked her to put herself in my position and consider if I have a reason to be upset. She indicated that a diagnostic was done regardless of the expertise (lack therof). It upsets me that she says all this with such a sweet voice while having the nerve to talk over me. I wouldn't have a problem if I initially paid ****** for a diagnostic that told me that a complete re-wire was necessary. My problem is that an supposed accurate diagnostic was done AFTER scheduling. I've literally waited since May for In-House to perform work on the condition that it would only cost $1692.46. Instead, I've literally paid for a lie and then told I'll need to pay more.In the process of trusting that In-House was a completely professional outfit during scheduling, I've suspended my diligence in locating other contractors. The work to be performed isn't for me but for my tenant. As a landlord, I'm trying to make my unit safe without increasing rents. If this was a personal repair, I'd be increasingly more relaxed because it's just my welfare. However, this is for someone else. I relied on professional treatment and simply got my money stolen.

  Business response

  08/02/2022

  Customer is being issued a refund for his diagnostic charge. 

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I needed a baseboard heater with timer, as well as a combo fan/heat lamp replaced in the master bath. I told the job estimator, customer **********************, and the technician that came out that I wanted a control switch for the baseboard heater that would turn itself off. I wanted this because I previously had a heater installed and not surprisingly I went to work and forgot I left the baseboard heater on. When I came home the heater no longer worked. Because I know about my short term memory problem, I wanted to make sure I had a switch that could turn itself off. I sent the estimator a picture of what I wanted, he said just tell the technician, but he thought it would be no problem. The technician said I could not have that kind of timer but I could have a 'programable' one that I could set to come on and turn off. I said that would be acceptable. When the technician had finished I discovered he put the same heater switch as was original. He told me there was no stock of the programable switch and he would come back out when one was available. I was not happy about this and did not want to pay for 'half' the heater job. I told customer ********************** I would like to pay for the fan/heat lamp now, and pay for the baseboard heater and switch when it was complete. They want payment in full.In the meantime I am worried that the same thing will happen; the heater will be left on and it will die. Then I am in the same situation. Also, the technician did not leave the owners manuals for any of my new units. I called the company this morning and customer ********************** said they would look for it but it probably got thrown away. I would like to have the owners manuals for the products that were installed.Lastly, I took the day off work so I could be here to answer any question/concerns/problems. The technician never said a word and just installed this stuff before I knew it and without my approval.

  Business response

  01/28/2022

  This was a very unnecessary complaint. We were unable to get the programmable thermostat on the day of the installation. Everything else was completed as planned and ************** installed a temporary thermostat so she would have heat for the night. We were back the following day to replace the temporary thermostat with the programmable that she wanted, as was the plan from the beginning of the job. The job is now complete.

  Customer response

  01/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Van ****

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