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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
According to our contract with Rain City Exteriors, we were to get a new roof including new sheathing, underlayment including *********** shield, shingles, and vents for around $38k. They finished the work on 03/10/22. Since then, there have been leaks and damage to the roof and exterior siding. We called them to look at the issue and fix it twice. They came out with a couple of workers and did a repair but did not inform us what they did. The leak continued and worsened. We called them a few times and did not get a response. We decided to call another roofing company to inspect and quote us a repair on 06/16/23. They found that Rain City Exteriors did not put on a *********** shield or level the new sheathing. So now we have a low-slope roof with pockets of moisture rotting away the new sheathing. Something I couldn't observe after their work because I use a wheelchair. None of the products on the roof seem to be installed according to the manufacturer's recommendation and probably not to code. They even put a ridge vent in, which doesn't seem correct for low-slope roofs. So now I am looking to get a new roof barely more than a year after this contractor did not put on all the products we paid for.Business response
07/11/2023
We entered in contact with customer to find out ******************** the issue reported and we have made an appointment to resolve the complaint.Customer response
07/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Contact Information
11200 Kirkland Way Ste 383
Kirkland, WA 98033-3946
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.