Customer ReviewsforCentral Avenue Automotive Inc

Do not go to Central Avenue Automotive Inc. My sister took her 09 Dodge Avenger here to get a complete Multi-Point Inspection and diagnosis for the issues that needed to be fixed. She received the Multi-Point Inspection list back on 04/05/24 and gave them authorization to fix what was needed the most to get the vehicle operating. After my sister received her vehicle back on 04/10/24, the vehicle started having further engine problems on 04/11/24 when smoke started coming out of the back exhaust pipe, and the engine began acting like it wanted to die. She contacted the shop that day on 04/11/24 to explain the issues and dropped the vehicle back off to the shop on 04/12/24. Later that day, she was informed on 04/12/24 that the technician found a diagnostic code stored, indicating that the ***************** System + Circuitry needed to be replaced. This is an additional $1350 - $1500 to what she has already spent on the engine. We have now been attempting to email Management to ask in detail why this issue wasnt discovered when the complete Multi-Point Inspection was ordered, but they have been ignoring my Sister. When you contact the front desk to ask if management has received the email, they will inform you that they have, but when they respond is up to them. They will respond immediately when you are generating revenue, but when it comes to correcting their mistakes, they will not respond at all. We are now in the process of putting the documents together for a small claims lawsuit while we wait another day or so for Management to respond.