Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my *** 2011 335i in to get a coolant leak fixed. Paid $300 for a full inspection and they gave me the issues plus the pricing to fix the leak. $4000 later they said it was fixedI pick up the car and within 30min there is more coolant leaking out. I take the car right back the next morning. They look at the car again and say this time its a hose thats leaking they missed it the first time . They charge me another $800 to fix the hose. They text me saying everything is good and checked and the car is ready..I pick it up and less than 10min later there is coolant waterfall flowing out the bottom. Immediately I turn around and bring the car back. They say they dont know how that could have happened because they checked everything before giving the car back. Now they say its the radiator cracked even though it was a brand new radiator and in the first video they sent they said the radiator was fine. Im supposed to talk with managers tomorrow. I have not given the okay yet to fix the radiator as I think they are scamming me at this point. The car is 10x worse then when I brought it in. Also, after picking it up the first time they left a massive tool jammed under my hood which made it so the hood cant even close. I took pictures of it and the service advisor acts like he knew nothing about it despite it being obvious and made it so my hood couldnt even close all the way. Please helpInitial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 19 2023 we purchased a 2018 Jeep after test driving. We reviewed the carfax and no faults were reported only regular services. We bought vehicle and as soon as drove home engine light turn off. We called the dealership and after several days if calling they scheduled an appointment for service. First ******************* said it was sometimes it turns on but was not something serious. When dropped Jeep to be inspected they only did diagnostic and turn off service engine light and it turned on. We took to a different servicer for Jeep autos and they said the warranty does not cover it and this is a $4000 repair that if would of known would have not purchased. I deeply regret purchasing vehicle and feel like we have been taken advantage. If this does not get fixed we will get lawyer to get issue resolve because dealership is being dishonest and probably have done this before and would hate someone go through same experience.
Business response
07/17/2023
This vehicle is currently in the shop. We are working on resolution with the Service Manager at ************. Thanks
Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2019 440i *** from this location for $47,700.32 from this location on 8/26/2022 however I didnt pickup the car until 8/31/2022. I brought my concerns up two days after purchasing the vehicle that the brakes were extremely squeaky. They told me I needed to schedule an appointment to get them checked. I also had to get the rims refinished because the were scrapped when I purchased the vehicle. Long story short, after the service appointment I was told there is nothing wrong with the vehicle and to just enjoy my new car. The brakes continued to squeak obnoxiously, but I thought maybe it would just go away. December came and I found out the car needed to be serviced. Ive purchased 6 other ***s within the last 2-3 years and every time Ive purchased the car came serviced for a year, so this was very odd to me. I raised my concerns with this location and finally in January after reaching their corporate level they serviced the car for me. They werent very happy with this resolve as the service manager was extremely rigid and dry throughout this process. He never once directly spoke with me, but instead sent emails and texts and would send service advisors to me vs coming and greeting me himself. Of course, the brakes still squeak after. I decided to take my car elsewhere to get checked since then and I was told my rear rotors are lipped. Which means that they are bad and need to be replaced which also can damage the actual brake pad (which had occurred at this point) and other things surrounding! I have reached out to address this with the location and they are failing to respond to my concerns at all and are avoiding a response. When I purchased this vehicle it was at ****** (miles) I am now at ****** if that gives any indication to how much I drive.Business response
04/17/2023
Mr. *********,
It appears you brought your vehicle in on March 16, 2023 and the rear brakes were replaced. We waived the labor fees associated with the repair. I do hope this brought closure to your concern with the brakes. Please let us know if we can assist further. Thank you
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.