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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a used car on November 24th, 2023. I purchased this car from All right auto sales.I was told the car is in good, working condition.I have had this car for just 2 months and have driven it **** miles and it now needs a new motor/engine. The dealership isn't offering us any help at all, they sell these used cars to people who have no credit or poor credit and knowingly sell cars that have issues. We purchased a Jeep grand Cherokee Diesel, 2015 We had the tow service take our car to the Jeep dealership and they told us today that the engine is cooked, that there is no way there wasn't already an issue with this car and that the total costing will be $32,741.23 that is more than double of what the car is worth. We have ASC warranty with the car, we have been told they may or may not cover this costing. We will find out more on monday.In the meantime we have no mode of transport to get to and from work, our car has been out of action for over a week now. We was sold a car that they knew had issues because they have to check the car over.We made a post on the Next door Neighbour app and so many other people have come forward with issues with being sold a car that in truth isn't road worthy. We really need some help.Business response
01/29/2024
Thank you for contacting us regarding a complaint from our customer. Your appreciated efforts help us maintain good reputation as it is our goal to treat everyone ethically and fairly. Please let us know if you have any questions.
Sincerely,
*****************
Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a vehicle from them on April 18,2022 and today it overheated, when my son looked at it there seemed to be some gasket sealant around the radiator overflow cap. When I called to talk to the mechanic about the issue he told me that I did it and I would have to pay for a diagnostic test and **************** would have to be done. The way I see it if he looked at the car when it came in then he knew there was a problem with the heads. Also, I found out that they are charging me twice what the car is valued at so if something happens and the vehicle is totalled I will still owe the finance company five thousand dollars.Business response
07/20/2022
Please find attached my response to complaint #********
Thank you
***,
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Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 7:00 PM |
SuSunday | 11:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.