ComplaintsforThe Mustang Shop LLC
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
In July of 2021 I ordered a 5.8 liter ***** horsepower Trinity engine for $20,000 dollars for my 2014 Mustang Shelby ****** 3 months ago I e-mailed them. They said we had your engine but it was damaged and sent it back. Well it costs $2,000 for shipping so I hardly believed that. That would be $4,000 dollars just for shipping alone. And then back 1 more time for an additional $2,000. So I didnt believe them. So I e-mail them today. 3-18-2022. And find out theyre out of business and phone is shut off. So now I feel my moneys been stolen. I need that money to get a new engine. Ive been paying for my $20,000 loan since Aug. 2021. So if theres any more information you need. Let me know. I just want my money back. Thank You. ******************************Business response
03/25/2022
We heard customer didn't want to wait any more for motor, we contacted vendor to cancel order. Received their refund check 3/24/22. On 3/25/22 had cashier check created for customer. Just waiting for mailing address to send check to.Customer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had some work done on a classic car. They called me late Dec. and told me to move the car. They were going out of business. They put a throttle cable on which broke as soon as i tried to move car. Cost $200 to repair. Also missing some expensive parts. Valance, intake manifold, carburetor. (Classic car (****), original parts). The phone number is message only. The owner "*****" has returned an email or two, but no contact now.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.