ComplaintsforFunko Inc
Wholesale Toys
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/07 I attempted to place an order on the Loungefly website which Funko owns. I chose after pay as an option. The After Pay website redirected me to the Loungefly website once the transaction was approved but did not take my back to my cart as it usually does. When it redirected me, it was the Loungefly site but had an error that said the site was not available. When I clicked on the cart in the corner, it took me back to my previous screen. I again tried to choose after pay as an option but it said my payment selection was invalid. I never submitted an order. I confirmed with my bank I hadnt been charged. It was about 12:30 am and I was off work at 1 am so I decided Id try again after I got home. Around 1:30 I was able to get back on the site and finally placed an order. When I woke up in the afternoon, I saw my bank account had been charged twice. I logged onto the website and saw two orders were placed. I immediately emailed Funko/Loungefly to notify them of the error. The customer service representative told me I could return the items but they would take out the cost of shipping. They hadnt even shipped at this point but they refused to cancel the order. They said once an order is placed, its immediately processed automatically and can not be canceled. I didnt pay shipping initially but it sounds like they intend to charge me for shipping. I dont feel I should be charged any shipping, either the initial or to send the items back for an order I never placed. Im not sure what the resolution is but its truly appalling customer service. Im a long time customer and never once had an issue. *** never had to complain to the better business bureau before either but their policy over their own website errors is unacceptable.Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello on 4-28-2024 after watching several marketing videos on ******** i decided to purchase a funko pop yourself figure for Mother's Day. There were 2 separate videos i seen & both had a special "Mother's day" design & the back of the box said "Happy Mother's Day". The ad says give the perfect gift for mothers day , So i decided to purchase one. After receiving the item it was in a plain box & didn't say Mother's day. I contacted Funko through email & was told that item isn't available online & i would have to visit a store out of state to get that item. The video ads are very misleading as you are thinking you are purchasing what's shown in the ad.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
3 May 2024- Purchased a Funko Pop Yourself package. I typed in my current billing address and when I went to use my card I used Apple Pay which I use often for online purchases. I made sure to select my current address and when it gave me purchase confirmation it showed an old address to deliver to. I immediately tried contacting them but they have no number or live agent to chat with, only a bot that wants you to look at FAQs. I have disputed my charge with my bank and have submitted multiple support emails within minutes of placing the order. They state on there website that there is no cancellation of orders, no address adjustments and no refunds in the ****Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased 4/13/24 for package of funkos for total of $83.77. Funko.com had a promotion for spend over $50 before 4/14/24 receive a funko *************************. I met this goal easily. This was my first order ever with funko.com. I received package and was missing the free ************************* funko. Contacted customer service to be told well a 10 percent discount was applied so not eligible. I didnt apply any code. Im assuming it was automatically added since it was my first ever order. When asked for someone else to talk to and look at the situation as I did not add a code and purchased well over the required amount for the free funko which I purposely added items to meet this goal amount I would like my free funko ************************* that I earnedInitial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I, ******, Account ID **********, am writing to express my deep frustration regarding the redemption process for Funko's NFTs. On August 22nd, 2023, I eagerly invested $300 in packs for the Power Rangers: The Movie Funko NFTs, thrilled by the chance to win physical pop figures alongside digital tokens.My excitement peaked when I won two ***** (Blue Ranger) physical Funko tokens. However, my joy turned to confusion and concern when I didn't receive my items while others online showcased their Funko pops. Upon reaching out to support at dropppo.io, I was shocked to learn that a separate redemption process was required.This lack of prior notification or clarity regarding additional steps needed for claiming my rightful items is deeply disappointing. Moreover, the imposition of an expiration date on redeemable Funko NFTs compounds this issue, creating unnecessary inconvenience and confusion for consumers.Despite my attempts to resolve this matter, the response from support, particularly from an employee named ****, was dismissive. I feel unheard and disregarded as a valued customer. However, I remain hopeful that this issue can be swiftly rectified with the delivery of the ***** Funko pops I rightfully won through my purchases.I urge Funko to take immediate action to ensure the timely delivery of the ***** Funko pops, along with improving communication protocols surrounding NFT redemptions. As a loyal customer, I trust that ********************** will prioritize resolving this matter promptly and effectively, restoring my faith in the company's commitment to customer satisfaction.Sincerely,****** Transaction IDs: dp636799, DP634690, DP634146, DP632747, DP631029Initial Complaint
04/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a FunkoPop from their website for my friends birthday. I went to confirm payment through AfterPay and the website said it was down and the page had an image of a pulled plug. I checked my email, and there was no email confirmation from Funko at all for this order. I place another order because it was fair for me to assume that the order did not go through if I did not receive email confirmation. I received an email confirmation from the second order immediately after placing the order. I went to my AfterPay account and see both orders on my account. I contact AfterPay, who tells me to contact the Merchant. I then contact Funko, who tell me that the order is too far in the fulfillment process even though I placed the order today and the website says it would take 7-10 days to ship. Funko tells me that I can return the order after I receive it, but Im not going to get reimbursed for shipping fees which is absolutely ridiculous when this whole situation was cause by an error on their part. If I have received the confirmation email in the first place, there would not be another order and the company is failing to take responsibility for this. I just want the payment plan cancelled and a refund for the money I paid today.Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Seems to be a common trend with Funko not upholding the quality of their products and completely failing on customer service. I purchased 2 chase Urkel Funko's from ************** in store. The boxes were damaged and reached out to Funko for replacement boxes. They tell me to reach out to ************** to get replacement boxes which is asinine already as B&N does not produce nor hold extra boxes. As expected B&N says they do not have replacements. Funko has been giving me the run around instead of just replacing the boxes and now have wasted several months. Funko's stock value has been tanking and it's no wonder why.This should not be a contentious issue. This is simple customer service and standing by your product. I purchased the product all I'm asking for is a replacement box and sticker that they produce.Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In all my ********************************************************* a physical store. I went to place an order on Friday March 22 and my payment would not process. When I contacted Loungefly, **** sent me a standard email saying basically my bank denied the purchase. Knowing this was not true, **** told me that "You may want to try to order as a guest, as some customers have found that is a way to bypass the error you are seeing" This showed me that he knew what was going on. I sent another email and this time **** replied and said "based on the code you are seeing we are not accepting orders from the information entered at checkout due to past purchasing behavior." Let me say that I pay my bills, I do not call and complain, I don't return merchandise(once or twice but that was it), and I don't buy in bulk. Yes, I do buy when they run sales. I have teenagers and my friends and I take advantage of the sales. When I have purchased bags and my friend asks for two more of a certain style, I don't ask her what she plans to do with them. It is none of my business. We purchased a lot during the Fall of 2023 and the Holidays. Loungefly made a huge mistake on the Black Friday's sale and some of us received our bags after Christmas, but I never complained. As a model customer, I don't like being lied to. I don't like that no one emailed me and said that my purchases looked shady so I could rectify the situation. They treated me like some out of control Funko seller. I would like to see the ban lifted off my account. It is discriminatory and I have do-nothing wrong.Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order No. ********, ordered on December 15, 2023, containing Funko Pop What We Do In The Shadows Glow 5 Pack was missing. The shipping box was extremely damaged and torn open. I contacted Funko on December 21, 2023. I received a reply on January 8, 2024, stating your claim is under review and we will respond once the investigation is completed. I emailed back the same day asking if any other information was needed and how long the investigation would take. I never received a response so I filed a claim on January 19 with **** I checked the status of my claim on March 7 and it said Claim Paid. I called *** and asked what happened to the money. A check was sent to Funko. Check number ********** dated January 22, 2024. *** told me the company has to refund me. I sent two emails to Funko the last one dated March 13, 2024, with no response. The item cost $60.00, plus tax. Funko was paid by **** Funko was paid twice for the item. What happened to my refund?Initial Complaint
03/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August I purchased a Funko backpack. By January one strap had completely detached. The backpack was $35 plus tax. I contacted Funko and they declined to repair or replace it.Business response
03/16/2024
We understand the customer's disappointment; however, their bag was not purchased from Funko.com/Loungefly.com, and our bags do not have a warranty which is why we are unable to send a replacement. Customer has been advised to reach out to the retailer where their bag was purchased for additional assistance.
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Customer Complaints Summary
272 total complaints in the last 3 years.
96 complaints closed in the last 12 months.