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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a service appointment at Lynnwood Honda on August 21st, 2023. When I got the vehicle back, there was damage on the front fender - passenger side. I contacted the business, and they denied accountability. Their formal response to my complaint is in the supporting documents. I am also attaching pictures from the day I purchased the vehicle (July 12, 2023), and my own pictures of the damage.Attached are images from the day I purchased the vehicle. As you can see the damage was not there, and I have not had any work done since that date.At the time of service, they also noted that they would not clean the outside of my car, because I have a cargo box on the vehicle. However, they decided to "hand wash" it before returning it. I've contacted them in person, over the phone, and through email.Their order number for my service appointment is RO# *******.Business response
09/20/2023
I have reviewed the complaint from ******************************
I reviewed this with our ***************** Manager, ******************* and the Service Advisor that helped her, ********************************** *********, Service Manager was out on vacation.
When looking at the pictures, specifically DSCF8408, there are numerous scratches around the large scratch, the type that rubbing against a tree branch or bushes might make. We feel this must have happened prior to bringing the car into Lynnwood Honda. In looking at the picture it is apparent that touch up paint has been applied to the scratch. We would not have applied any paint without notifying our customer.
We don't feel we caused this scratch but If ****************** would like the scratch repaired we will assist her by paying 50% of the cost of a repair. It is not something we can repair at Lynnwood Honda but one of our vendors could fix it. This would require the car be brought to Lynnwood Honda. Arrangements can be made with ******************* ************ if she would accept this offer.
*********************, VP
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Contact Information
22020 Highway 99
Edmonds, WA 98026-8040
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 7:00 PM |
SuSunday | 11:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.