ComplaintsforBurien Nissan Inc

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 06/24/2023 went to buy new 2023 Nissan versa at Burien Nissan ***** ********* Burien **, ***** I pay over $22,000 they charge me $3000 fees for new car is not available to drive because they have to bring for another dealership.I have to wait over a month for the car.When I finally get the car was delivered very duty with yellow marks all over leaf on the hood on the trunk, For $22,000 I spec car with aluminum wheels keys less for the door.I requested manager to go over with my concerns but he refuses to come out.After that take car home search for that car find out the car marketing on ****** is on $16,700 I feel even worse After day or two tests the car on high way and no running so good.Trying to contacting the manager but failed many times.

• Initial Complaint

  03/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Burien Nissan received my email fraudulently from some where and violate my privacy by emailing me ads. I reached them out 9 times and they don't seem to be listening. They don't have my consent to harass me via email. I need them to stop.

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am filing this complaint on behalf of my mother who is an older person and does not speak English. On 11/30/23 she went to Burien Nissan to do an oil change. When she returned to pick up her car a sales man took her car keys and pressure her into looking at new cars. They quickly ran her credit and printed a contract with an interest rate of *****%. The sales man did not translate any parts of the contract for her and did not explain to her that she would be paying $77,943.75 after all of the payments for a car valued at $35,000. They kept pointing out the "final charge" column which says $34,226.77, and that is what she went home believing she would be paying. She also trader in her 2016 Nissan Versa, which they gave her $4,500 for, but the car year on the contract is 2020, which is wrong. She also gave a down payment of $1,600 but on the contract it states she gave $3000 instead. After she got home and I explained her what she had actually signed we quickly went back to the dealer the next morning. They refused to void the contract and give her her car back stating that "they could void it but did not want to and we're not going to". The general manager refused to speak to us and are now forcing us to sign another contract for a cheaper vehicle with the same interest rate and terms if we want to void this contract. My mother does NOT currently have a license or insurance and unable to make the $939.25 monthly payment they are asking for now. After going back to try to resolve the situation the salesman that on the day of the sale instead she "trusts him" was now very rude and told us that "sells cars not dreams". This made my mother and I angry after he had completely changed his demeanor. We are simply seeking for the contract that my mother did not comprehend to be voided and for my mothers car to be returned. Please help.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Please see my email to the General Manager on 9/18/23: Good Evening *************************, I called to speak with you this evening about my experience at Burien Nissan today, and learned that you are out of the office for the next few days, so to ensure I capture all details from my experience today, I am sending an email. I have also contacted Nissan *** Consumer Affairs and they have opened a case (#********). I was informed a Regional Manager will follow-up with me tomorrow, however, since you are the General Manager of the Burien location, I want to ensure you receive the same feedback I'll provide to the Regional Manager. I leased a Nissan Rogue from ******* Nissan in 2020. Because I live in West *******, Burien Nissan is just a bit closer to home so I came there for oil changes a handful of times and had issues at least twice. One time, they documented they changed my windshield wipers and they didn't (and I paid for them), and another time I had low tire pressure in the back right tire, and they said they rotated my tires and documented all pressures at 33 pounds, however, the tire wasn't rotated, nor did it have 33 lbs (sensor was still on after service). I dealt with *************************, and she is inconsiderate, and incompetent. I also escalated to ******, a previous regional contact I was put in touch with. I'd saved ******'s number in case of additional issues (because ***** is so unqualified and unhelpful), and I called ****** this evening and she stopped me and said she no longer works for Nissan and "if this involves Burien Nissan...good luck to you." I came in today to arrange financing for my previously leased Rogue and ****** and the Sales Manager and **** in Finance were all so wonderful to work with. It was the first car buying experience where I didn't feel pressured, or a bunch of back-and-forth price negotiating. They said my car would need the post lease inspection, they'd wash it and vacuum out the inside, and change the oil because it's due. They had my car for 5 hours and I left with a loaner vehicle. I came back to get my car and as I drove off, first I noticed there are two scratches in the media display (where the radio stations, phone calls, etc. show up) that were not there before today's visit. In addition, the ********** light was still flashing. I called ****** and she informed me that the service department didn't have time to change it. I understand they're busy, but in such cases, I should have been informed of this. I could have assumed the oil was changed and driven another ***** miles. ************ I called. I'm very upset by this experience and the incompetence of the service department at your Burien dealership. What's even more concerning is that when I spoke with ******, I told her about how awful ***** and her team have been in the past, and she said "oh we hear that all the time." I spoke with your Sales Manager, and he said the same thing, they have ****** off customers all the time, multiple cases of oil leaking from cars and customers driving their cars without oil in them, and the team there won't even take their own vehicles there because of the operation Daisy runs. There's an assumption that some of the technicians may be qualified and do good work, however, because of the way she manages, they cut corners. I've been to your dealership 3 times for service related issues, and all 3 times have been very problematic and my car wasn't properly cared for. Your own sales team is aware of how awful this is. As a General Manager, it is your responsibility to address this issue, and I have shared all of my notes from my previous encounters with Nissan *** Consumer Affairs, and have asked for an investigation of your service department. Sadly, I purchased a multi-year maintenance contract today, and I won't be able to use it at the dealership closest to home. Your Sales team has recommended ******* or Auburn Nissan, so I will go there, however, please note that I will continue to advertise my experiences and your teams feedback until ************************* is gone or the service department is shut down or held accountable.As of today, 9/26/23, the General Manager has not followed-up so I called him and he said he's behind on emails from being out of the office so he cannot help me before Thursday. Additionally, he said if I continue to write reviews of his organization, it's considered a threat and he won't help me.

• Initial Complaint

  03/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a **** Frontier in January, 2023 from Burien Nissan. I was working with salesman ****** (************************. My main concern prior to purchasing was if it had any leaks. Izzy let me know via text "No I can't see any leaks". I proceeded with the purchase. It wasn't until I had bad shocks replaced (about a month after being in my possession) that I noticed there was a major oil leak. I started communicating with **** and ***** (their used car manager). Under their direction, we would start with me taking the Frontier to my local Nissan dealership (Mossy Nissan) to diagnose. The service department at Mossy notified me on March 15, 2023, there are two major leaks...one was the rear crank seal, and the other was from the oil pan. They also mentioned seepage around valve cover gasket. I'm fine with seepage. What I'm not fine with are the two major leaks. Major leaks (which leave pools of oil 7 inches long by 3 inches wide on the ground) don't start overnight. Leaks start slow and progressively get worse. These leaks had to be there when the vehicle was sold, but their service department, and salesman didn't notice them. Mossy Nissan quoted $5,000 for all leak/seepage repairs. I asked for price without valve cover seepage, and it was $3.900.This has turned out to be a huge burden for a truck I was told had no leaks. I have also received a quote from independent repair shop called Car Tune, and price would be $2,280 to repair both major leaks. I've asked ***** for assistance with repair, and he said he'd need to discuss with the General Manager. I keep reaching out via text March 15 and 16th, 2023, but am now being ignored. I've also emailed ****** or ***************** (the General Manager) a couple times March 15, 2023 and another time March 16, 2023, and he's not replying. I'm hoping the dealership does what's right to remedy this situation, and cover the $2,280, which was quoted for the repair.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my 2013 Nissan Rouge to get serviced for a recall and before they completed the task they informed me my break fluid and transmission fluid was in the yellow. The charge was going to be between $750-$800 dollars for fluid. I was weary of the price so scheduled another appointment with them for another day, so I could do some more research. I called my local ********** and they told me they could service my transmission and break fluid for half the price! Between $350-$400. I called my father who works at a dealership in *********, ** and his service team informed be they would charge $350. I took it to the ********** to get serviced and was informed that my break fluid and transmission fluid we absolutely fine and my car was not in need of service at that time. I think it is incredibly inappropriate to try and upsell your customer at a disturbingly high rate. Will never go to this shady dealership again.

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made appointment to get my sunroof drains unclogged because I was hearing a whooshing sound every time I break (I had same problem with my 2015 Nissan Rouge in 2019). I informed the attendant who took my key the whooshing sound was my cue to get the the roof drains unclogged and she said I can wait or I would receive a phone call if they had any questions. I received a text the service was done and went in and paid the $332. As I was driving out of the parking lot, I heard the whooshing sound. I turned around immediately and explained that the whooshing sound was still there and now there was water on the floor of my car. The response I received was that I did not mention I had a water leaking issue. I explained water wasnt leaking until they worked on my car and I did mentioned the whooshing sound was the reason I thought the sun roof drains was clogged when I dropped the car off. The attendant proceeded to tell me that they had unclogged the front drains but not the back. I asked again why I was not informed that only front drains would be unclogged and not the back until after I paid. They had the opportunity to tell me when I made the appointment, they also had the opportunity to tell me when I showed up to my appointment as well as when they were working on it (to tell me it wasn't the sun roof drain problem if they didn't agree with me) as they had promised to call with questions and updates. I asked to see the manager, However, the attendant said the manager was out and that I can call the next day. When I called the next day the manager said, "well you asked to have the sunroof drains to be cleaned not the moonroof and she add The the paper only mentioned the sun roof drains nothing about the whooshing sound." I told her I mentioned the whooshing sound when I dropped the car and was promised a call if they had questions. she told me I signed the paper agreeing to the service. I paid $332 and walked out with more issue (wet carpet) than I come with.

• Initial Complaint

  08/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my Chrysler Town and Country 10/13/2018. I had also received a punch card with 6 free oil changes in 2019. I used my first oil change in April of that year.I brought my vehicle in for my fourth oil change on Thursday July 29th. They did an inspection and told me that my back brakes were "critical" and needed to be fixed immediately! They wanted to charge me $569. I opted out on the brake job and took my van to ***************** tires the next day. They inspected my brakes and said that I did not need service. There was no charge. I called the service manager, ***************************, at Burien Nissan. She was extremely unprofessional. She kept trying to say that the misinformation was my fault. Then she offered a discount on my next oil change as a resolution. I explained that I already have 2 free oil changes left on my punch card. That's when she said that my card was expired. There is no expiration date on my card but she said that it expires after 3 years? Hasn't been 3 years 04/2019?

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