ComplaintsforCheyenne Livestock and Products Inc
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We had ordered products from this company for many years with no issues. Fast and friendly service. In September 2021 we order (3) dock carts $1,115 and in November 2021 we ordered (2) more dock carts and (2) Lift rings systems $1488.90. The order time to receiving we experienced in the past could vary from ***** days. Pre-paid was required of course, as in the past. Unfortunately, this wonderful company has turned a dark corner and we have yet to receive these orders. We have had many conversations with many of the staff along the way. Lots of promised ship dates, but no actual results. We spoke with *** the owner, very nice lady on March 6, 2023 and she stated she is working hard to turn the company around and to take care of the orders. She accepted the blame for what had happened to her long-time business and committed to making good on all orders. We attempted to follow up with her after this telephone call, no phones being answered, no voicemail, and no responses. We are asking for our funds back. This is a sad state of affairs as their products are popular and of good quality. We prefer the product over the refund as a settlement to this situation.Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In August 2022 I order 6 - 24" fiberglass pile caps for a total of $993.00. Was told there was a 6 week lead time. My credit card was charged 3 times, I was told the extra charges would be reversed. That never happened. I never received a receipt for any of the charges that showed up on my statements. In December was told items were ready to ship. Since January I have emailed and called several times a week. No returned phone calls and no returned emails.I believe the additional charges were not errors but criminal acts of fraud.Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with Cheyenne Mfg on 3/28/2022 and paid $16,920 up front on a credit card for product (40 - tough guy fiberglass life ring cabinets). The company gave me a 5 week lead time and since then, they have given multiple ship-to dates, promised partial shipments, told me they were finished with 1/2 of the product and would ship it, told me they had production issues, etc. However, we have never received any product. and now we are being told they don't have the money to refund me. So 10 months later, they can't product the product and can't pay me back. They've lied, broken promises, and manipulated me throughout these past 10 months. I have everything from emails to text messages to back up everything we have communicated. Supporting documents and timelines attached.Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
March 10, 2022 Qty. 2 - "TOUGH GUY" Fiberglass Life ring cabinet with 30" USCG Approved Ring with 90' of 5/16" Rope with Float - Model - LRH-C Wind ****** **** Gelcoat After several attempts to receive product on repeatedly promised dates a request was made for a full refund, seller (Owner) has indicated a refund will take place but has not yet credited my credit card.2 - "TOUGH GUY" Fiberglass Life ring cabinets were received on 10/26/2022 but were damaged and appear to have been damaged prior to packaging. 30" USCG Approved Ring was not shipped with cabinet.Initial Complaint
05/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date:7/15/2021 Quote #:726S SALESPERSON:***** Cheyenne ******* www.cheyennemfg.comSTEINER SERVICES ****************************************************************************. *********************************** ************ / 360-574-7771Fax ************ Attn: *********************** Phone:************ Fax: Product Description: "TOUGH GUY" Fiberglass Dock Storage Box Model - Triangle QTYDESCRIPTIONUNIT PRICEAMOUNT 1"TOUGH GUY" Fiberglass Dock Storage Box Model - DBT-1 Triangle 20 CU/FT $******$ ****** Boxes nest for economical shipping and storage Standard Color White (other colors available at no additional charge)BOX INCLUDES UV- GELCOAT 1 Estimated ******************* LTL NOTE:IF ANY SPECIAL DELIVERY INSTRUCTIONS NEEDED LET SALESMAN KNOW AT TIME OF ORDERING AS ADDITIONAL SHIPPING CHARGES MAY APPLY $230.00 Total:$ ****** QUOTE VALID FOR 30 DAYS MEMO: ALL PRICES ARE F.O.B. *********, **.Customer response
05/26/2022
Paid in full for the dock box from Cheyenne Mfg. nearly a year ago! Was told several times it would be made and shipped and never was made or shipped.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.