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          Harley Exteriors Inc has 1 locations, listed below.

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            Business ProfileforHarley Exteriors Inc

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.13/5stars

            Average of 134 Customer Reviews

            Customer Complaints

            61 complaints closed in last 3 years

            27 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/19/2011

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Harley Exteriors Inc offers sales and installation of replacement windows, roofing, patio, entry, and french doors, as well as maintenance free gutter systems.

            Products & Services

            Harley Exteriors offers sales and installation of replacement windows, roofing, Patio Doors, Entry & French doors, as well as maintenance free gutter systems .

            Business Details

            BBB File Opened:
            3/24/2003
            Years in Business:
            22
            Business Started:
            2/1/2002
            Business Incorporated:
            2/6/2002
            Accredited Since:
            8/19/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Christian H Daher, President
            • Mr. Ray Perala, Marketing Manager
            Contact Information

            Principal

            • Mr. Christian H Daher, President

            Customer Contact

            • Mr. Christian H Daher, President
            Additional Contact Information

            Fax Numbers

            • (425) 488-9131
              Primary Fax

            Phone Numbers

            Customer Complaints

            61 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I signed a contract with Harley Exteriors on 9/29 for replacement of one door that had a rotting frame and let cold air in through a visible hole on the side of the door. I needed this done prior to winter starting and was very clear about this. I paid a $500 deposit and signed up for a loan for the remaining $8824 which would start at the completion of the project. They told me it would be just a couple weeks for the installation. It is now close to the end of November and they showed up with the wrong door on 11/17. It turned out they had listed the completely wrong door on all the order forms as well as my contract, and also received the wrong door from what they had ordered. I told them I wanted to cancel the project because I needed the door replaced **** as I am unable to properly heat my home at this point and it's below freezing temperatures. They told me that the time to cancel my contract had passed and I was responsible for the entire amount even though they hadn't actually done any work at all. I told them that if they had listed the completely wrong product on the contract, they needed to provide a revised one and they have refused to do so. At this point I need to hire someone else because I can't wait another 2 months in these cold temperatures. I told them I wanted my refund of $500 back. I was told they would forward my email to a manager and I have not been contacted since. This company has taken no responsibility for their own mistake. Taking 4 months to install a single common size exterior door is completely unreasonable.
            Read More

            Customer Reviews

            134 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Don S

            03/08/2024

            The experience was excellent and the product is amazing. Thank you for all the hard work and wonderful customer service to make this process as easy as possible. We will be recommending your company to other people looking to replace windows.

            Local BBB

            BBB Great West + Pacific

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