ComplaintsforSundance Energy Services Inc
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In November of 2022 we hired Sundance Energy to remove a wood burning stove and install a gas fireplace, remove and replace a gas furnace and install an air conditioning unit. They removed the wood stove and left a large hole in our living room, which they put a balloon in and left the large black collar from the wood stove in place. I requested that they cover the hole and remove the collar. They did but left a white patch which cracked two days later. This issue has yet to be resolved. When putting in the vent for the stove they put it in the wrong place twice. I asked it be put on the side of the house out of view, instead they put it out the front wall of the house and the mistake holes and the placement of the vent have not been resolved and moved to the side of the house requested. The insulation of the vent for the furnace was put half way down and the rest is dirty and clumped at the bottom on the vent in the floor. We need the vent properly insulated and clean!The air conditioning unit was placed on a slab and the dirt was removed from my garden leaving a hole we need fixed.I have contacted **** from Sundance and left messages 3 times in the last month and Sundance office twice, most recently on Thursday 3/30/23 and was told ****, our salesperson would be in contact with us by the end of the week or the latest Monday 4/2/23. It is now Wednesday 4/5/23 and no contact from anyone regarding when they will be here to fix mentioned items!Business response
04/06/2023
We are meeting the home owner to visit their concerns.
Thank you.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.