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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Bungie, Inc.

          View full profile
          Location of This Business
          555 106th Ave NE Ste 207, Bellevue, WA 98004-5088
          BBB File Opened:
          8/11/2009
          Years in Business:
          33
          Business Started:
          1/1/1991
          Business Started Locally:
          1/1/1991
          Business Incorporated:
          1/14/2011
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Business Management
          • Mr. Chris Butcher, Secretary
          • Mr. Pete Parsons, CEO
          • Ms. Marjorie Martin, Paralegal
          • Ms. Danielle Porter, Member
          • Mr. Luis Villegas, Member
          • Mr. Ondraus Jenkins, Member
          • Mr. Christopher Barrett, Member
          Contact Information

          Principal

          • Mr. Chris Butcher, Secretary
          • Ms. Marjorie Martin, Paralegal
          • Ms. Danielle Porter, Member
          • Mr. Luis Villegas, Member
          • Mr. Ondraus Jenkins, Member
          • Mr. Christopher Barrett, Member

          Customer Contact

          • Mr. Pete Parsons, CEO
          • Ms. Marjorie Martin, Paralegal
          Serving Area
          • Bellevue, WA
          Business Categories
          Video Game Dealers

          Alert

          See What BBB Reports On

          Pattern of Complaint

          On November 11, 2020, Better Business Bureau recognized a pattern of consumer complaints filed against Bungie, Inc. regarding customer service, products, and shipping/delivery issues. Consumers allege having difficulty reaching customer service and/or not receiving assistance when they do reach someone. In addition, consumers allege that the appeal process for a ban is unclear and that their statements are not being taken in consideration. Consumers claim that there are delays in items being shipped and/or delivered, and that they are receiving defective products.
          On November 23, 2021, Bungie Inc. responded to BBB. Bungie, Inc. is working to eliminate the underlying pattern of complaints by accomplishing the following:
           
          “With regard to the issue of the appeals process for receiving a ban, we do let players know that they may not receive a response, nor is there any guarantee that a ban or suspension will be overturned. We believe these, and other notices about the appeals process that can be found here: https://help.bungie.net/hc/en-us/articles/360049024492 are straightforward and clear.  The appeals process is not an avenue for disputing the validity of detections, but rather for providing users the means to demonstrate that the infraction was a result of in-game functionality. Due to the nature of most incidents that lead to an account restriction, in the majority of cases, we are not willing to divulge the specifics of what the incident was or how we detected it, as this information can be used to circumvent detections in the future.  This is a necessary step to ensure the continued security and enjoyment of the game.

          Regarding orders placed with the Bungie Store, we are acutely aware that we have not been meeting either our customers’ or our own standards and are taking several steps to address the issues. Unfortunately, both a transition to a new platform and the effects of the global supply chain shortages have been greatly delaying the responses to customer concerns beyond what we deemed acceptable.  Our store team recently developed a new strategy to speed up response times, including hiring additional staff, to ensure that we meet both our customer’s expectations and ours.  We have also reached out to the Destiny community (such as tweets like the following: https://twitter.com/BungieStore/status/1461790204574978061?s=20 to provide them with a better idea as to when to expect certain high demand items, given current supply chain restraints.  We are confident that these steps will both help set expectations on when customers will receive their purchases and provide more prompt feedback to any customer concerns.”

          Contact Information

          555 106th Ave NE Ste 207

          Bellevue, WA 98004-5088

          Visit Website
          (425) 440-6800

          Accreditation

          This business is not BBB Accredited

          Years in Business: 33

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business.