ComplaintsforPure Barre

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did a free class at pure barre in *********** one time. I never attended a class since. I did sign up but the payment did not go through . I had a death in my family and other issues at that. . The company sent multiple text messages to my phone demanding and requesting payment. I finally sent a email in writing stating that the account needed to be and it should have already been canceled. The company continues to make contact , tries to bill my credit card. I have informed them again to cancel my account in writing and they refuse too. I have never step back into in of their locations at all . In the last 4 months . I dont understand why they keep trying to charging me and continue to bill me when I have told them to canceled the account. I have inscribe to there request to send emails but they constantly do any way. They left multiple voicemails and you can tell that the manger of the location is emotional and upset that I wont speak to her personally and have sent it in writing to the company. Their refusing to cancel the account due to the fact I wont answer however they continue to message and leave voicemail while I am at work. It shouldnt take them 4 months and in writing to cancel an account. They are being personally offended and extremely emotional over the issue. The account needs to be officially cancelled and closed .

  Business response

  03/10/2023

  Hello, 

  The complaint submitted here is for a Pure Barre location in ******. Our studio is in ********, **********. This person is not, and has never been a member of our studio.

  Please let me know if you need any other further information. 

  Best,

  **********************;

  Owner

• Initial Complaint

  05/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pure Barre has a practice where they put your account on a freeze during the pandemic for up to 3 months, but they do not send you any reminders when the account is to "unfreeze" and they just begin to rebill you. I appreciate being able to put the account on hold, but to now receive any notification that they are going to being to bill again seems to be a shady practice. A reminder email that you are about to be charged would be better then just seeing it on your credit card statement. I didn't realize I was charged for 2 months and did not use the service.

  Business response

  05/12/2021

  Hello! This client was not a member of Pure Barre Bellevue. It looks like she was a member of Pure Barre Seattle (either Capital Hill or Queen Anne). We do not have any of her information in our system. You can contact [email protected] for further information.

  Thanks!

  Katie

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩