ComplaintsforBoardwalk Motors

• Initial Complaint

  10/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On August 16, 2023, we purchased a 2011 Mustang from Boardwalk Motors in ******, **. On the date of purchase, we also purchased a 3-year ****************** Protection contract (Service Warranty Agreement) in the amount of $3347.00. We signed documents. About a week after the purchase date, we found that our signed documents did not include the ****************** Protection Agreement. ***** spoke with the financial personnel, *******, several times and the Sales Manager, *******************, requesting a ****************** Protection Agreement that included both *******'s and our signatures. They sent us an unsigned copy of the contract. They claim the signed contract is in the paperwork we received on the date of purchase. But we do not have it. We believe we should have a copy of the signed contract for which they have failed to provide.

  Business response

  10/30/2023

  Thank you for the reminder email. I spoke with ********************* this morning and her concern has been addressed and resolved to her satisfaction. We are providing her with a signed service warranty contract for her records.

  Customer response

  11/02/2023

   

  We have not received the signed ****************** Protection contract as promised by the company.  

   

  Customer response

  11/02/2023

   
  Complaint: 20711995
  
  I am rejecting this response because:  we have not received the signed ****************** Protection as promised by the company. 
  
  Sincerely,
  
  ***** And ***************************

  Customer response

  11/03/2023

  We received the signed contract and consider this complaint closed.  Thank you for your help.  

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 24th I was promised from *********** a full refund of my warranty purchased due to bad information from the dealership. I was told 10 business days to receive this. I have since called the dealership, sent 5 emails, and a bunch of text messages ask where the refund is with no response. At this point I do not believe that they are doing anything. All I want is my refund promised.

  Customer response

  09/09/2023

  Still no response from company. 

  Business response

  09/19/2023

  We have communicated directly with ************** and resolved the issue, I believe to his satisfaction.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 19, 2023 I purchased a 2013 F-150 from Boardwalk Motors. I asked about the brakes and if the vehicle had been inspected. I was assured that the truck had been inspected and that the brakes were "well within legal requirements". My salesman, ****** repeated that the dealership cannot sell a vehicle with certain safety issues like brakes. After driving the truck for a few days I noticed an irregularity with braking. I took the truck to my local **** dealership. The truck has severe brake issues. Also, several radiator hoses were loose and leaking with one having to be replaced because the truck couldn't hold coolant which would cause catastrophic engine failure. I sent a registered letter addressed to the General Manager, *******************, which was received and signed for 3/16/2023. I asked for the dealership to do the right thing and reimburse me for $1800+ and that they should respond via mail or email. To date the dealership has failed to respond. **************** has a law that cannot be resigned via an "as-is" sales contract and there is also a law stating that vehicles sold are reasonably safe and functional. This truck is neither. My initial repair has not resolved the braking issue and I am looking at another $1000+ for a master cylinder and booster pump. To sum up: I have a $20,000 truck parked in my drive-way that is unsafe to drive. I am asking to be made whole financially. My next course of action is to file with the State ************************* and perhaps even hire my own attorney to peruse compensation. It is unconscionable for Boardwalk Motors to sell unsafe vehicles. In it's current state, this truck is an accident waiting to happen. Until repaired, catastrophic brake failure in inevitable. I have received zero response from the dealership.

  Business response

  03/26/2023

  Unfortunately we where never made aware of any issues before you had repairs done. It is the job of every franchise mechanical shop (Evergreen ***** to sell mechanical work, that is how the employees are paid and stay in business.

  The vehicle as you state, drove fine when you bought it and several days after. Boardwalk Motors was never informed of any issues before the work was completed, nor afforded the ability to inspect any issues before the vehicle was worked on. The work order you provided did not list any catastrophic brake failure nor any future repairs needed. They replaced the parking brake shoes and actuators.  Then tested stated " tested and all ok at this time".

  As we all know parking brakes are not essential to driving and do not operate while driving. Had there been any additional issues present that could of presented catastrophic danger?  Evergreen **** would of addressed it, recommended repairs needed or prevent you from driving it home. All of which did not happen. 

  Given the opportunity to inspect and verify any issue with the parking brake,  Boardwalk Motors would of repaired the issue without charge to you. Unfortunately that didn't happen and we will never pay another mechanical facility.

   

  Customer response

  03/30/2023

   
  Complaint: 19850753
  
  I am rejecting this response because:

  Obviously, Boardwalk Motors is declining responsibility for selling a vehicle with faulty brakes as that who open them up to legal action.  Parking brake actuators are a vital part of electronic braking systems.   What happens when a brake actuator fails?
  The worst and eventual result of brake actuator failure causes a sudden failure in the braking system. Since the brake actuator is responsible for both immediate braking and the parking brake, this can occur at nearly any time.  I am thankful I followed my instincts and had a third party go through the truck for safety reasons. Shame on you for trying to cast suspicion of ****'s motivation.  Of course they are declining to pay for the repairs.  Currently, I am awaiting shipment of a new master cylinder as it has a leak and must be replaced.  Also, Boardwalk Motors did not address the issue of bad radiator hoses.  BBB is simply a venue to air issues in hope of response.  One would have hoped that the certified letter sent to Boardwalk Motors would have elicited a response but I received zero response until filing a complaint here.  That said, I will be reaching out to the Washington State ************************ and filing a complaint there.  I may even contact local social and news media outlets and share my experience.  We'll see if they get away with selling yet another vehicle that does not meet the minimum legal requirements of being "reasonably safe and fit for ordinary driving." (RCW 62A.2-314)

  
  Sincerely,
  
  *************************

  Business response

  04/03/2023

  The description of how parking brake actuators work is entirely false. Parking brakes are separate from *********** braking system and are only engaged when the parking brake is applied. Again, unfortunately Boardwalk Motors was never notified or afforded an examination of any issues before Evergreen **** was authorized to perform work. Demanding now that we pay for the repairs and threatening Boardwalk Motors with legal action, derogatory media exposure and social action is literally the definition of slander and extortion. 

• Initial Complaint

  02/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband helped my son purchase his first car at the end of January. That same night while he was getting gas the truck stopped working. The mechanic from the dealership was nice enough to come to the gas station and tinker around with it. It started working and suggest we take it to a diesel shop to have them look at it. I should have gone with my instinct and told them to bring it back. About 5 days later it stopped working again. We took it to a diesel shop and its been sitting there for over a week because theyre so busy. My husband has tried calling the dealership several times and nobody has returned his call. We understand that the car was sold as is, but wed like to voice our frustration, and for a small business to not return a phone call makes us think that they knew about the problem prior to selling it. Terrible customer service.

  Business response

  02/14/2023

  After several emails, phone calls and texts to reach out to the customer we finally connected by email only.  There were not multiple attempts to contact the Dealership as the complaint describes.  In addition we offered to look at the truck right away, that offer was refused by the customer.  We are not able to service a problem that we had no idea off.  The customer refuses to remove the complaint and review and that is their choice. However even they say the truck ran great during the test drive. It was a situation we had no idea of and was not afforded an opportunity to fix.  

  Customer response

  02/14/2023

   
  Complaint: 19336161
  
  I am rejecting this response because:

   its hard to continue to do business with a company who youve lost trust with. 3 calls were made to the company with no response back until a complaint was filed. A customer shouldnt have to go through that extent and our intention was just to vent and let someone know what our experience was. We understood that the car was sold As Is and we signed all the waivers. The business did contact us and offered us to bring the car into their mechanic but it was their mechanic who told us to bring it to a diesel shop when the car died the first time. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a auto (**** MB 500) from Boardwalk Motors on sept 2 2022 I was told the price reflected the low mileage and the fact that it was a AMG edition , within two days the auto had to go to a repair shop while there I was informed the auto was not a real AMG but that the dealer had installed the fake badges to increase the value , when I returned to Boardwalk Motors I spoke to the General Manger and told him what I had learned he just laughed and said read your contract ,nowhere does it say AMG , the laugh was his way of saying ha ha Gotcha, I believe this is Fraud and this should shown in their BB report. This is possibly the biggest LIE of all the Lies I was told

  Business response

  10/08/2022

  Lets tell the truth. You were told it was not an AMG as AMG ******** are turbo charged. We stated the previous owner had installed the badges and you were fine with that. Two weeks later you returned from a repair shop that stated the convertible top would require a hinge replacement soon. Only after we declined to perform work on a top that is still working, did you try to make your fake claim.  Two months later you file this complaint. The paperwork we provided to you proves it was never an AMG. Thank you. 

  Customer response

  10/09/2022

   
  Complaint: 18179985
  
  I am rejecting this response 
  ************************* that is an absolute and utter lie not only was the salesman and a second salesman involved in telling me how rare this car was because it was AMG and low miles no place along the line was it ever uttered that the previous owner installed the badges and that it was really not an AMG and as far as the top it was not two weeks it was more like two or three hours before I noticed that the top would not operate properly I went back to them the following morning and they supposedly did a fix all they did was put a Band-Aid on it and I took it to a ******** dealer that the owner had recommended he is the one that told me that that was a fake car  and they knew it from the very beginning im not sure how this dealership can continue to say there in good graces with the Better Business Bureau as I have heard nothing but complaints from other buyers one while I was there

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a ****** truck from boardwalk motors. They started the truck for us we drove down the road and the truck wouldnt start. The batteries were both bad. They replaced them. We got home and the truck felt strange to drive. Pulling to both sides and wobbly. We took it into ******************* who said the truck needs new tie rods, shocks, and rotors. We havent really drove the truck because we couldnt afford the repair and the dealership told us they werent liable for it. A week later the window stopped working & the radio went out. Then its now four months later and the check engine light is on and the turbo is not working. We cannot drive the truck at all. The dealership laughed it off and said they are no way responsible for a ****** non drive able truck and said theres no lemon law so its not their responsibility and we will have to figure it out.

  Business response

  10/10/2022

  ******************* and her Husband purchased a 2010 **** F-350 with 174k miles in April.  During that purchase the couple was informed the vehicle would not be covered under any warranty and signed seven times stating they understood the vehicle is sold without any warranty. Unfortunately machines break down and need maintenance which is the responsibility of the owner.  Tell us why here...

  Customer response

  10/11/2022

   
  Complaint: 18161624
  
  I am rejecting this response because: when we purchased the truck we were told it had no mechanical issues and the as is was for cosmetic damage. The truck wouldnt even start after driving it off the lot which you guys had to have known about since you started it for us and both batteries were shot. Then the next day we take it to ******************* and the shocks, tie rods, and rotors are bad. Theres no way none of those things were caught during an inspection. Dishonesty isnt a way to do business. I was told by the person I signed paperwork with that there was a lemon law that it did not overrule. If you guys claim I shouldve been aware why wasnt that made clear when I was at dealership. According to your reviews this is a common occurrence at this dealership. Additionally, weve had the truck for four months and its sat most of the time because of the work it needed and now the turbos bad. Again if the truck had an inspection all of these things rightfully shouldve been disclosed. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a truck on 07/08. August 2nd we took the truck to fix a few things that supposed to be fixed. Less than a week later we noticed something leaking and we went under to see what was going on and there was a rag around the leaking part (I believe they put it there to prevent us to see the leaking) so we took it back for them to take a look. They said to drop off the truck at the dealership. Then they called and said that they couldnt figure out what was going on and to check they would charge us $700.I went there, talked to *** the manager and he was absolutely rude and disrespectful. When we bought the truck they told us it was made an inspection and the truck had no mechanical issues. When I asked about the car report and the copy of the last inspection, he changed the subject and after said that he didnt have it. I asked him to put himself on my shoes and if he would expect that the car would present mechanical issues before the first payment if it was him buying it and he said no, but thats not my problem anymore, if something happens it happens I have nothing to do with it. When I told him that per law everyone has the right to buy a car expecting it to be safely drivable and now I was concerned because from what we could tell it was leaking the transmission fluid. And thats not safe at all. He laughed at my face saying thats what happens when you buy a used car. I asked to talk with ****, the owner and *** said that he wouldnt let me talk to him because he was the one that would decide things. We got an appointment at the ram dealership and they told us that the entire transmission might me compromised. And its not safe to drive. No action or answer from Boardwalk.Such a shame!

  Business response

  09/26/2022

  A red shop rag was mistakenly left under the Radiator inside the front bumper by the technician while inspecting and servicing your vehicle.

  The picture you provided clearly shows its placement and there is nothing to wrap it around.  You were told there is nothing wrong but for some reason you keep insisting there is a problem.  The vehicle was picked up by you and your husband after three days.  He crawled under the vehicle and found no leaks; he inspected the ground under your vehicle and no leaks. Apparently, the Dealership also inspected your vehicle and found no leaks or problem codes and no repair recommendations. It is now the beginning of October, and you haven't any leaks. We can't manufacture a problem to repair to make you feel any better. 

  We removed the rag and your truck runs great, I hope you can start to enjoy it sometime soon. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle on May 4, 2022 Advised establishment of issue on May 5, 2022 Despite me being in the 14 day window of refund the dealership is not honoring what was stated. The vehicle was purchased for over 20k and now has over 10k of damages that I was advised they were aware of. They are not willing to help or fix the issues.

  Business response

  07/02/2022

  This customer has never brought the vehicle in for Boardwalk Motors to look at any problem. Instead he just relates what other shops tell him. In addition we have no Idea what a 14day window refers to. In the ******************* there is no time period for a customer to return a vehicle.

  We believe this customer is having buyers remorse or something along those lines, and is using social media and the BBB to try and pressure us. If there is a mechanical issue? The customer rejected buying a warranty at the time of purchase and signed four different notices seven times that he understands the Vehicle is Sold As Is with no implied warranty on anything. Tell us why here...

  Customer response

  07/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Docc ****** I have the text messages and emails proving I was attempting to get the vehicle looked at by the establishment and was made to wait for a response that was not coming. At the time of signing the contract I was advised by the gal that if within 14 days of purchasing the vehicle there were issues, the auto repair staff would fix it or I could return the vehicle. It makes no sense to have buyer's remorse for a vehicle I wanted. I have a video and documentation from ***** showing there was no maintenance beyond what came from the factory and I was advised otherwise by this establishment. I don't believe I am being unreasonable when I now have a vehicle I cannot drive after only a month of purchase especially if I brought up the issue the day after purchasing.It was unethical and I don't know if it was due to my race or the fact that I'm a highly decorated veteran but either way this is not right and I don't want anyone else to fall victim to this sort of treatment.

  Customer response

  07/06/2022

   
  Complaint: 17513829
  
  I am rejecting this response because:

  I have the text messages and emails proving I was attempting to get the vehicle looked at by the establishment and was made to wait for a response that was not coming. At the time of signing the contract I was advised by the gal that if within 14 days of purchasing the vehicle there were issues, the auto repair staff would fix it or I could return the vehicle. It makes no sense to have buyer's remorse for a vehicle I wanted. I have a video and documentation from ***** showing there was no maintenance beyond what came from the factory and I was advised otherwise by this establishment. I don't believe I am being unreasonable when I now have a vehicle I cannot drive after only a month of purchase especially if I brought up the issue the day after purchasing.It was unethical and I don't know if it was due to my race or the fact that I'm a highly decorated veteran but either way this is not right and I don't want anyone else to fall victim to this sort of treatment. Below is just the first page of the estimate from the manufacturer as well as the link to the video from the manufacturer, *****, showing the specifics.
  

  
  

  
  Sincerely,
  
  Docc ******

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I purchased a vehicle from Boardwalk motors A **** Mazda3 in February 2022. A few days later I was driving the vehicle and the AT light came on and the car started to drive funny. I contacted the dealership to let them know, at this point they acted as if they were going to help me and take a look at the vehicle. I went to the dealership on 2/25 and they gave me a loaner vehicle to drive, it was a PT crusier, when I left the parking lot in this car, it literally sounded like it was going to fall apart. The blinkers didn't work on the car, and it was not safe to drive especially with my children in the car. I told them I was going to bring the vehicle back because it was not safe to drive. At this point they sent me home in my vehicle that was not working properly and told me that they would contact me on when to bring my car back in. I never received a call back. I continued to have problems with the vehicle. This was the only car we have and I had no choice but to use, I kept up on the oil, and made sure everything maintenance wise was taken care of. Then in May my vehicle completely stopped working. I was driving down the road and it just completely shut off and quit working. After looking at the reviews on their website, there are multiple reviews on their website from the time I purchased my vehicle and other buyers are having the same issues, they purchased a working vehicles and then a few weeks or months later the vehicles no longer work. The purchase of a vehicle is not cheap, and when you pay cash and do not finance it is even harder to come up with money to purchase a new vehicle when the one you just bought fails on you. I am reporting boardwalk motors because they are taking advantage of hardworking citizens and then putting them in a bad spot in a already tough economy. This is not right. I spoke to them several times trying to get them to do the right thing, I even said I would return the car and take my money and leave it at that.

  Business response

  06/30/2022

  Boardwalk Motors did agree to look at the ***** in February and provided a loaner car. After driving off in the PT Cruiser the customer returned a couple hours later stating she wanted a better car then the PT Cruiser. Nothing was broken or in-op she didn't like the car.

  We explained that was the loaner car available. Feeling entitled the customer demanded a newer loaner vehicle or her vehicle back, stating she would take it to another place. Boardwalk Motors has heard nothing from the customer since that day in February. Unfortunately breakdowns occur and usually at impromptu times. Perhaps had the customer drove the loaner car available (which is currently out in loaner service) we might of been able to identify an issue back in February. Perhaps had she taken the vehicle into any repair facility they could have identified an issue in March, April or May. 

  Customer response

  07/15/2022

  The loaner car that was given to me was not a safe vehicle. The blinkers did not work, and it sounded like the vehicle was going to fall apart. I was not willing to have my children in a vehicle that was not safe. Then saying vehicles breakdown at impromptu times is a joke, after posting my review I looked at their website and there was an additional 2 or 3 review s of people who purchased vehicles and just months later their vehicles also broke down. This dealership is getting cars in well enough condition to get them off the lot and then they are breaking down. Not small minor things, major repairs are needed. I paid $5000 cash for my vehicle and it did not even last me six months. They should not be selling vehicles.
  

  
  

• Initial Complaint

  08/31/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a truck from them, they said it would be a great reliable truck. They had made repairs on the vehicle. I got the vehicle back in worse condition. It went from an oil leak to needing an entire engine. They need to take care of a customer who spent $23k with them. *********************** see the review I just left on the site.

  Business response

  09/06/2021

  We are not able to see the review that is mentioned in the original complaint. However, we have spoken with the customer and have several options open. 

  Customer response

  09/06/2021

   
  Complaint: 15821527
  
  I am rejecting this response because: I reposted the review. I have not received any options from the dealer. They just told me to deal with it.

   

  Sincerely,

  
  ******* *******

  Business response

  10/17/2021

  Unfortunately fifteen year old vehicles are prone to future breakdowns, Its the nature of machines. We have offered trade-in assistance to the customer to which he has refused. 

  Customer response

  10/18/2021

   
  Complaint: 15821527
  
  I am rejecting this response because: They had implied a warranty by attempting to fix the vehicle before delivery to me. 15 year old vehicle or not stand by your product! I had traded in a **** dodge ram that was ran perfect. If you feel that way about 15 year old vehicles ***be you should close your business down and read a book so you can educate yourself. If they had actually did a safety inspection on the truck they would of found all the issues on the truck. I will never do business there ever again. I will only trade the vehicle in if they buy it back full price so I can cut ties with this unethical dealer.

   

   

  Under state law RCW 62A.2-314, every used car sold by a dealer in Washington for a customers personal use has an "implied warranty of merchantability. This means that the dealer promises the used car will be fit for ordinary driving purposes, reasonably safe, without major defects, and of the average quality of similar cars available for sale in the same price range.  A car can only be sold without the implied warranty if the customer knowingly agreed to waive the warranty and was provided with a statement of the particular characteristics or parts of the car that arent covered. 
  Absent the required disclosures and your customers explicit consent, an as is sticker in the window of a car or a signed waiver is not sufficient to waive the implied warranty.  The implied warranty cant be waived under any circumstance if a written warranty is offered with the car or the customer purchases an extended service warranty from the dealer within 90 days of buying a used car.
  Whatever the status of warranty, dealers shouldnt sell cars that, due to defective or missing safety equipment, arent legal to drive on public roads.  Here are some general guidelines for meeting your obligations under state law:
  Washington consumers have a right to trust that any purchased vehicle will be reasonably safe, efficient and comfortable.
  If a customer has major problems with the vehicle, then the dealer *** be obligated to meet the customers request for repairs or repayment of the purchase price.
  Courts have ruled that the implied warranty is legally waived only if both of the following conditions are met:
  The consumer explicitly negotiates and agrees to the fact that the car does not have an implied warranty, and
  The dealer gives the consumer a statement of the particular characteristics or parts of the car which are not being warranted.
  A general discussion of vehicle size, style, model, color, power, extra equipment and price is not a specific discussion or explicit negotiation of a waiver of the implied warranty of merchantability.
   The use of an As Is sticker does not circumvent the Implied Warranty of Merchantability rules.
  A signed, pre-printed form *** not be evidence of explicit negotiation.
  A clause waiving the warranty in a preprinted sales agreement is not evidence of explicit negotiation.
   The burden is on the dealer to prove evidence of an effective disclaimer or waiver of a warranty.
  If a customer buys an extended service warranty contract within 90 days of buying the used car, the implied warranty of merchantability cannot be waived under any circumstances even if previously negotiated.
  Used cars also have another implied warranty under state law RCW 62A.2-315, called Warranty of Fitness for a Particular Purpose. This provides that when the seller knows the vehicle is going to be used for a particular purpose, such as racing or towing a trailer, and the buyer is relying on the sellers expertise to provide a suitable vehicle, a warranty is created that the item will actually be fit for that purpose.

   

  
  
  Sincerely,
  
  Tuscany *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩