Customer ReviewsforRairdon's Nissan of Auburn

On 3/5/2024 my father, *************************** bought a 2019 **** Edge, cash with no warranties from ********* Nissan of Auburn. With a 7 day exchange policy. On 3/8/24 my father returned to ********* Nissan because the car was stalling and he wanted them to take a look at the car. On 3/8/24 ************************************ at ********* Nissan looked at the car and stated that the car needed a software update. ****** then took the to **** and was advised that it was possibly a transmission problem but could not get the car into the shop until the 19th of march which would be outside of ********* 7 day exchange policy. Then he took the car to his regular car dealer and they could not get the car into the shop until 3/12/24 which is still outside of the 7 day exchange policy. So ****** decided to take the car back and see what his option where. ****** was offered 2 cars. A 2020 **** edge and a 2022 **** edge. The 2022 **** edge that ****** was interested in as an exchange was advertised for $25,692.00. ****** paid $20,392.50 cash for his 2019 **** Edge. When ****** enquired about the exchange of the 2019 **** edge for the 2022 **** edge he was give a total amount due of $18,748.13. This amount included a trade in value of $15000. An exchange would be $20,392.50. ****** bought the car 3 days prior can back with 160 miles on the car and within the exchange policy date and was offered $5000 dollars less than what he paid for the car 3 days prior and they added $10,000. ********* do not honor their 7 day exchange policy which states that, "as a valued customer you are entitled to an exchange with no more than 400 addnl miles and the vehicle being returned in the same conditions as purchased". We have tried to contact the general manger on 3/11/24 on several occasion by leaving a message with ***************************, ****************************** and *********************** (General ****) no one has called back to help out in this situation. They have not/will not honor their exchange policy with integrity.

******* **************** filter change for life on my contract and Service is stating theres no record of it nor record of me bringing my car for oil change even after showing them proof of the **** ENDED UP PAYING OIL CHANGES because SERVICE FAILED TO REMIND ME (which was paid in cash) NEED MY MONEY FOR LOF CONTRACT RIP OFF or MONEY BACK FOR THAT SERVICE IS STATING WAS NO RECORD OF.

I had what I feel was a fraudulent experience at this dealership. They had a car listed below kbb value so I stopped in and test drove the car. We went through all the motions- taking price as posted, took all my personal info, ran my credit then presented payment options. But when I refused to add any extras like service agreements, maintenance packages, they refused to sell me the car. Sales manager ******** blankly stated "We are here to make money." He had worked up a new offer with extras already added and said that unless we agreed to this, then he would sell the car to someone else. Today I saw a Nissan dealership in ******* that is in legal troubles for the same tactics. Buyers beware! We walked away and bought elsewhere.