ComplaintsforRairdon's Nissan of Auburn

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2016 Nissan Sentra from this dealership in February 2023. Six months later started experiencing issues with the vehicle. My brake pedal started shaking , I paid for the repairs, in December brake pedal started shaking again so I took the vehicle back to the shop and they are asking for me to repay. I feel that the dealership sold me a defective vehicle. I believe that the issue with the brake should have been part of the inspection before the sold was to me. I feel that the dealership did not sell me that vehicle in good faith and feel that they should be held accountable. I have included communication that I sent to their Consumer Affairs in ********. I was told that they can not assist me, saying that the dealership are franchised and that they were going to contact the service department manager and have the contact me which has not happened. I would also like to know who the owners of this dealership are. I am going to have to pay a mechanic to do the repairs as the situation is getting worse.I have already paid for this service once and fee that I should not have to pay twice.I want the dealership to reimburse for the money I pay to have this situation care of.Thank you for your time,********************* ************ ************************

  

  Business response

  03/28/2024

  The customer has never paid for brake repairs and our shop has never performed brake repairs. She came in 6 months after purchasing the vehicle in Aug 2023 (invoice attached) for a vibration where we found it had a bent wheel. We replaced the wheel at no charge to her. She came in for a vibration when braking Jan 2024 (invoice attached) where we were able to verify a slight vibration under heavy load and recommended resurfacing the rotors due to hot spots and she declined the repairs (again, no charge for diagnosis). She has come in several times over the last year for unrelated reasons, each time we have taken care of her and each time she refuses to ever pay for anything. It is a 2016 Sentra with ****** miles.
  
    ********************************
    General Manager
    Rairdons Nissan of Auburn

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  on sept 30th, we came in to purchase a vehicle. My latest paystubs were requested which i provided, since i was on leave i did not have paystubs handy for aug/sept. I was asked to submit, i did forget about this for about 5 days, they reached out, i submitted pay stubs again. About 10 days later they reached out saying i needed to re-sign the documents 'right away' because they had added GAP insurance but due to our military affiliation they could not sell such insurance to us (their mistake). at the time, i was on a trip in ******* and i said i could come in on Sunday. The insisted they needed right away, i asked if they could be overnight-ed (i had looked at tickets and they were to expensive to hop on a plane and leave 'right away'). They asked for address but later said they were going to send through email which they never did. Fast forward to 11/3, i get a text asking me to come in to sign the documents, I say i unfortunately can't until Sunday. The utterly disrespectful Finance manager calls me and starts screaming at me that i am driving a car 'i have not paid for', that I 'need to bring HIS car back TODAY', that every time they reach out ' i am not available and how can they trust me'. I am appalled, insulted. I have never been accused of stealing a pencil or trying to commit fraud, he is simply so angry because i cannot drop my day to go sign a document for which he made a mistake (i live over an hour away) and dares to say all these things to me. He refuses to listen to any explanation of how i was in ******* (which he already knew, how my husband was in ***** which he also already knew, and how i was coming back to work this week). I hope his beliefs of us committing fraud or trying to 'steal HIS car' doesn't arise just because we are Hispanic or military affiliated. I hope to hear back from the business owner.

  

  Business response

  11/28/2023

  Dear Consumer Resource Specialist:
  
                  I am the General Manager for Rairdons Nissan of Auburn. Your email to Rairdons Nissan of Auburn regarding Ms. ******** complaint has been forwarded to my attention.
  
                  Rairdons Nissan of Auburn takes its customers satisfaction very seriously. Our dealership insists on each customer being treated equally and with respect. Regarding the issue relating to the product ****************** purchased from us, the legal issue relates to recent changes to federal law that restrict sale of certain products through financing to military members. We understand those federal issues are being worked on in *************** We have contacted ****************** and we have resolved her complaint to Ms. ******** satisfaction. We understand she has or will be contacting you to confirm the matter is resolved.
  
  Sincerely,
  
  ********************************
  General Manager 
  Rairdons Nissan of Auburn 

  Customer response

  12/05/2023

  Hi - we reached an agreement with them.
  
  Thank you for the time invested
  
  *****

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