Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I saw a comercial on TV regarding a new resort with a pool, hot tub (it even showed pictures of the pool and hot on TV). Being a RN I thought I could really use a weekend away to relax and with our anniversary on 2/12 the weekend of the 10 was perfect. I looked it up on line and saw all the beautiful pictures of all the amenities and booked the resort for 2 nights. We checked in on Saturday and the first thing I asked is whar floor is the pool and hot tub that I had seen on TV and in the adds? I was *********** is not actually opened? I was so upset, it says on TV and on line that it is. Sorry about that our contractor keeps pushing it out. Shouldn't they say this instead of advertising it on TV with photos of a pool and hot tub. It says it on line too. This is false advertisement. I have photos of the advertising shown on line.
Business response
04/15/2024
Contact was made directly with the guest to discuss.
Thank you
Muckleshoot Casino *****************Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My wife ************************* bought 4 tickets to at the box office for the ***************** comedy show on July 21, 2023. She provided an email, and a phone number. She paid with a debit card. They gave her a receipt and 4 ticket master tickets. Yesterday on 10/08/2023 we called the box office and they said the event had been canceled, and they will not refund the money because the casino has a return policy window that we missed ending October 1st. I spoke with the manager and asked him why the casino or ticket master didnt notify us of the event cancelation. He said when we purchased the tickets we never provided an email, which is false. After talking to the manager I called the box office again and spoke to one of his subordinates. He told me the truth, everyone that bought tickets at the box office is mad about the same thing. Nobody was notified of the event cancelation or the casino return window policy. Once the phone call ended I went to the box office and discovered they do have my wifes email and phone number. and they do not have a return policy posted on the wall, nothing we signed mentioned this and they wouldnt produce a copy of it. The manager said they posted on the muckleshoot website the show was canceled and if tickets were bought at the box office no refunds would be given after October 1st. All customers who bought tickets and provided their contact information were not contacted, on purpose. Posting event closure on their website is great, but customers expect event updates via provided contact info at time of sale. Also, ticket masters return policy is very clear, all fans will get an immediate refund to the card used for purchase. Meaning muckleshoot will get to keep our refund. This is a scam, we need help because there are many more people than me who got scammed. We would like a refund and everyone who got scammed to be made whole. Thank you for reading this, we need your help. I will be calling my phone company and can send you the phone records.Business response
10/31/2023
This issue has been resolved. The guest is coming in this afternoon to receive his refund.Customer response
11/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was playing a slot machine. I had around $30 in the machine. I was actively playing and the machine started to go into a reboot cycle and it just kept doing the cycle without actually starting up. I sat there for about $15 trying to get an employee attention and when I finally did the employee tried to get the slot machine to restart. It was did not start up to a functioning state. I was told to give my information to fill out a form and that nothing could be done until the next day. They refused to look at the cameras to see the amount I had on the game. I put every dollar I had on me in the machine. I live downtown ******* and was told that there was nothing they could do and they would call me. Refused to provide and compensation for the hassle and I have not received my money that I had on the slot machine.Business response
07/07/2022
Thank you for bringing your experience to our attention. We constantly strive to provide an enjoyable and positive gaming experience to all. Your feedback was given thorough attention by our management team as part of our commitment to superior service. As communicated, compensation has been processed.Initial Complaint
02/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I WON A JACKPOT$ ******* AND THEY HAD ALL MY INFO AND SAID THEY CANT VERFIY ME SO THEY KEPT MY MONEY BECAUSE I TOLD THEM IM FROM OUT OF TOWN THEY THINK IM NOT COMING BACK FOR MY MONEY I WANT THEM TO MAIL ME A CHECKBusiness response
03/10/2022
We regret any inconvenience, but understand the matter has been resolved.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.