ComplaintsforKey Chevrolet White River

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5 miles up the road the check engine light came on the gmc **** I just bought. The first time I brought it in, I was told It was a fuel sending unit issue. They told me they'd call me in 3 months when the part came in... that call never came. I ended up brining it down again after 5 months (approx.) as the check engine light was still on, the abs light came on, and the dash computer stopped working. I was then told the check engine light was on due to a bad Catalytic converter and all repairs would cost me $8,000, even with the bumper to bumper warranty. After complaining, the northeast manager agreed to pay half of a aftermarket Cat replacement. I still had to pay $2,500 out of pocket. I was called down a week ago after they had the truck for a month (approx.) And the dash still wasn't fixed. It's been over a month and I still don't have my vehicle.

  Business response

  12/29/2023

  Good afternoon,

  We are attempting to locate a replacement part for the national backordered part that we replaced in your 2014 Sierra.  Unfortunately, the original part that was sent was defective.  We have called a couple dozen dealers trying to locate another part with no success.  I can assure you that we are 100% trying to fix the problem in a timely manner and apologize for any inconvenience this may have caused.

  Sincerely,

  *********************

  
  

  Customer response

  01/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/25 I made an appointment for my car (I bought it in December of 2022) because the transmission was slipping not even a year after purchase. They scheduled an appointment for 11/1. It was 11/10 and my car still had not been looked at or sent to the ****** dealership to have them diagnose the problem under my extended warrenty. I called ****** crying becuase the ***** dealership had no info or help for me - I have children and no vehicle for school, daycare, or work. They could not give me a rental. They didn't not even bring my car to the ****** dealership when they told me it was there waiting multiple times. When I called ****** they had no idea about my car or warranty or anything. The ****** service manager ** physically went over to ***** and got my car 11/10. ***** told ****** to bill them and then ***** called me for payment. My car had work done that was supposed to be done under warranty, they are saying it is not covered, and I feel I have been taken advantage of by Key Chevrolet of White River. I was told everything in the Powertrain was covered under extended warrenty when I bought the vehicle - ***** suggested I get the extended warrenty. To me it feels like they sold me a car with an issue and a warrenty that they knew wouldn't cover the issue just to get more and more money from me when the issue actually arose. They treated me poorly throughout this situation.

  Business response

  12/04/2023

  Good morning, 

  After reviewing your concern about the 2017 Highlander warranty repair, Key Chevrolet of White River will pay the balance at White River ****** on your behalf.  

  Thank You,

  *********************

  Customer response

  12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩