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Business Profile

Coffee and Tea

Keurig Green Mountain, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Reviews

This profile includes reviews for Keurig Green Mountain, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Keurig Green Mountain, Inc. has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 76 Customer Reviews

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    Review Details

    • Cornerstone C

      Date: 07/23/2025

      I am so terribly disappointed in the customer service of **********************. My machine has a problem that is a well known problem with Keurig machines leaking water while brewing. While my unit is 18 months old and a few months out of factory warranty, the common problem with these machines should warrant the company make right of replacing or repairing it.However, after dealing with the customer service **** who were extremely rude and difficult, they only offered a 50% discount off full retail. The discount is not usable on their sale price, so literally, the cost to replace the machine is the exact same price that a machine can be purchased from a retail store. This company is not honest!

      Keurig Green Mountain, Inc.

      Date: 07/24/2025

      We sincerely regret the customer's experience. As noted, their ****** is beyond the warranty period. However, as a gesture of goodwill, we extended a generous discount toward a replacement ******. We understand and appreciate their disappointment, and we're truly sorry our offer didnt meet their expectations. Thank you

    • Jeannette G

      Date: 06/30/2025

      I was charged for two coffee makers. There is no record of the first purchase. So I filed a claim with my bank. They reversed the first charge. In the meantime, I re-ordered the coffee maker and was charged again. I received the second order. I never got the first order.Keurig denied my claim, so I will be charged again for the missing first coffee maker. I have reached out to Keurig for a resolution.

      Keurig Green Mountain, Inc.

      Date: 07/01/2025

      We apologize the customer experienced a problem. We spoke to them on 6/30 and let them know we would issue a credit for the brewer they did not receive. Thank you

    • Sharon M

      Date: 06/24/2025

      I have 5 Keurig machines in my home (including a commercial machine). I also purchased one for each of my adult daughters. I have had three moderately priced Keurig machines fail and I replaced all of them with another Keurig machine. However; I started thinking about the cost of Keurig and its replacements as compared to my wolf and Breville coffee makers that have never been replaced and realized that Keurig has become a money pit. So I recently contacted Keurig about my commercial K155 machine which failed to turn on one morning. The first representative that I talked to, almost a month ago, offered me an online promotion as a resolution and when that was met with frustration she then off me a coupon towards a replacement. I waited for the coupon for over a month before I called back. Today, I was again encouraged to take advantage of their online promotion which would entail me purchasing the same ****** that failed for $339. When I asked how does that offer any support to me for being a decades long customer who has purchased every model that they offer? How does that compensate for a commercial machine failing? How does that indicate that Keurig stands by its product and that Keurig feels sorry that their product does not stand up to normal wear and tear. She then said she could offer me 15% but I recently used it. I told her that was misinformation and provided both of my addresses. She said that is all she can do and basically dismissed me. I work in Mergers and Acquisitions for a living and companies like Keurig are always complaining about P&L, theft and the poor performance at the retail level but most are not holding themselves accountable for the customer experience (sales, customer support, technical support). I had to bounce around Keurigs phone relay system before I finally got someone to tell me to buy a replacement at todays market value. I urge Americans to raise the bar, try another brand, and expect more for our money. We work hard for it!!

      Keurig Green Mountain, Inc.

      Date: 06/25/2025

      We sincerely appreciate the customer taking time to share their feedback. Thank you

    • Fran P

      Date: 06/14/2025

      I purchased bonsai sparkling beverage from my local grocery store in *********, and it was marketed as made with real juice and other natural flavors, only to get home and find out theres aspartame and all kinds of preservatives and chemicals in it. So I tried calling the 800 number and it took me to a sales pitch for life alert. I dont even think this is a legitimate company.

    • Diana S.

      Date: 06/03/2025

      I have been a consistent and loyal customer of ********************** for several years. My account page on shows multiple orders going back to July 2023. I basically purchase all of my coffee from this company. My last order of 10 boxes of 8OClock Dark Italian Roast (Espresso) pods24 packwas placed on May 15, 2025. I received my order on May 17, 2025. The total cost for the 10 boxes of pods was $130.When the package arrived, I went out to retrieve it. I saw that the outer cardboard shipping box was all dented and smashed in on all sides. I opened the outer box to look at the boxes of coffee pods inside. All 10 boxes of pods were dented and smashed. At that point, I decided to take photos of the package and contents to document the damage. After taking several photos, I visited the Keurig webpage and sent an email to customer support explaining what had happened. I also attached my photos. I would never buy dented/smashed boxes of pods from the grocery store, and I do not want to pay for and accept them from **************************. In total, I have sent at least four emails detailing the events of what happened and requesting that Keurig make this problem right. I have re-sent the photos and a screenshot of my account page showing the $130 that I paid for the order. I have also waited in queue for a chat session to discuss the issue, only to have the chat program stop working. Today, I finally telephoned the company and spoke with two representatives. Keurig refuses to send a replacement orderfree of additional costfor the dented and crushed boxes of pods. Keurig wants me to open all 10 boxes of pods now to let them know how many individual coffee pods were damaged. That would mean that I would potentially have 240 coffee pods sitting by my coffeemaker or needing to be stored. I feel that the company should respect me as a valued customer and send a replacement order free of charge. They refuse. Therefore, I will not buy coffee from them again.

      Keurig Green Mountain, Inc.

      Date: 06/09/2025

      We are sorry to hear the customer experienced a problem. We reached out to them on 6/5 to discuss their issue but have not heard back from the customer. Thank you

    • Kristen N

      Date: 05/20/2025

      There is some suspicious activity with regard to this company honoring its warranty. I was forced to go through the process several times (for a registered machine that stopped powering on after 6 months) with customer service **** "unable to locate my account", promising call backs that didn't happen, then once the email process began (bc I called back over and over) rejecting the warranty claim repeatedly for false reasons such as the purchase date being too old (it was less than 6 months), retailer not being approved (it was Target), being sold as used (new in the box). I responded with push back as to the inaccuracies and got no response. Finally by posting publicly on their social media, that team got a member of their "corporate" offices to respond to me and process a warranty replacement. She offered 2 small boxes of pods worth $12 each for my trouble. They never acknowledged or apologized or explained the multiple denials. I suspect this is an intentional effort to not honor warranties and frustrate the consumer into not following up. It should be investigated by the Attorney General. We have a pretty good one here in **.

      Keurig Green Mountain, Inc.

      Date: 05/21/2025

      We sincerely apologize for any inconvenience. We truly appreciate the customer's feedback and will carefully review the details of this situation. Thank you.

    • S. R

      Date: 05/16/2025

      Run as fast as you can from this company! I ordered the starter kit where you pay less for the maker with a coffee pod subscription. They sent me the wrong coffee maker then told me I have to pay to return it! I live in ******, the return would be more than the coffee maker itself! I had a previous Keurig that crapped out on me after 2 yrs. Loved it so I decided I would upgrade and purchase direct from the company. Worst decision ever! Got a couple supervisors on the line to ask for a courtesy return label and all denied me. So instead of having a loyal subscriber they are willing to forego a customer totally which is very sad. I then searched the net for reviews and found so many stating this is the worst customer service, crappy machines, and fraudulent billing practices! I am glad I am dodging the bullet. I will return AND PAY TO DO SO, but I will never purchase a Keurig again! A waste of $150 bucks! Shame on you greedy bastards!

      Keurig Green Mountain, Inc.

      Date: 05/20/2025

      We regret that the customer experienced an issue. We fulfilled their order and sent the coffee maker they selected. After receiving it, they informed us that they had ordered the wrong model. We advised them that they could utilize our money-back guarantee, which requires them to cover the return shipping cost to receive a refund. We sincerely apologize if they are dissatisfied.

    • Karen K

      Date: 05/14/2025

      This company is absolutely horrible. I have spent so much money with this company and they the customer service is horrific! They say they record phone calls, however, when I ask them to review a previous phone conversation to review what their plan was to rectify my issue, they said that couldn't be done. My SUBSCRIPTION order was placed on April 23, 2025, as I am writing this review it is May 14, 2025 and I still do NOT have my order. I called last week and the supervisor assured me that I would get a refund for my order and as a thank you, they will ship me a NEW order as a replacement. Unfortunately, I still have not received either. Again, I have spent SO MUCH money with this company for YEARS! It is extremely frustrating being told one thing, and then never following through on their promise. If anyone is reading this...DO NOT BUY FROM THIS COMPANY, BUT THROUGH ****** OR ******* INSTEAD!!!!!

      Keurig Green Mountain, Inc.

      Date: 05/15/2025

      We apologize for the inconvenience. We attempted to leave the customer a voicemail but were unable to do so. On 5/15, we sent them an email informing them that we had submitted a request for their refund on 5/14. Additionally, we have provided them with something as a gesture of goodwill. Please feel free to reach out if you have any further questions.

    • Amber P

      Date: 05/01/2025

      If i could put 0 stars i would! I feel like they commited fraud on my account. I did the ********************** deal pay ****** for the coffee maker and a box of coffee. I basically paid a little cheaper then what the coffee maker is worth. You do a certain amount of boxes in a year and thats it. Fast forward they were taking money out of my account 60 to 70 bucks a week sending me all this coffee that lasted me for months. I talked to a representative in november 2024 because of all the money coming out every week that i didnt sign up for i only needed 1 box left outta the amout. So the guy took it off my account so it was done. Now today they take ****** out of my account. Ridiculous! I called keurig and now magically everything is on my account. I needed one box that this whole thought it was over (lying) because i never looked at that account again. The account wouldnt even let me order a box if i wanted to because it took me off and now ****** charge out of nowhere. This is the worst buisness i ever dealt with especially all of this over a coffee maker and the coffee maker not special one so i spent 100s on single small coffee maker that they only sell for like ******. buyer beware! I will be contacting my bank.

      Keurig Green Mountain, Inc.

      Date: 05/02/2025

      We regret that the customer encountered an issue. They enrolled in our Keurig Starter Kit, which offers 50% off one eligible Keurig Coffee Maker, 25% off beverages, a 16-box/bag minimum commitment, and exclusive Auto-Delivery benefits. Additionally, they receive free shipping on their first four orders and all future orders valued at $29 or more.

      When the customer made the initial purchase, they agreed to our terms and conditions. As part of this agreement, they committed to buy 16 boxes of pods (20/22/24CT) or 16 bags/cans of coffee within 12 calendar months through their recurring Auto-Delivery order, with a maximum of four boxes/bags per order counting toward this commitment.

      If they do not meet the minimum requirement or cancel their recurring order before reaching the commitment, a cancellation fee will be applied, equal to 50% of the list price of the ****** at the time of purchase. Since the customer did not meet the commitment, they were charged the remaining list price of the ******. Thank you

    • Danielle R

      Date: 04/26/2025

      Doesnt uphold advertised perk. ******** customer service. Person was nice but no help other than I should just be happy on sale. Online complaint never worked to send. I ordered a k-cup special addition coffee pot. On the site it advertised promotion (at two locations on page) BREW2FREE and even shows coupon applied. When I received my new pot there was no coffee even though I applied the code. I called and Kuereg *** couldnt help me since I already got the pot and since was on sale. Why would a coupon be offered twice on that item- and applied by the site if not valid. I double checked and made sure code was on when I ordered. This feels rather like false advertising. I have picture of what the site shows if ordering today. Why does it go thru written saying applied on the page and advertised on top and bottom as link if not valid with existing offer? I tried filing complaint with Keurig contact but keeps failing. False advertising or bait and switch.

    Keurig Green Mountain, Inc. is NOT a BBB Accredited Business.

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