Reviews

This profile includes reviews for Keurig Green Mountain, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Keurig Green Mountain, Inc. has 10 locations, listed below.

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  Keurig Green Mountain, Inc.

  53 South Ave Burlington, MA 01803-4903

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  Keurig Dr Pepper Inc.

  6425 Hall of Fame Ln Frisco, TX 75034

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  Keurig, Inc.

  PO Box 1757 Brunswick, GA 31521

• 

  Dr. Pepper Bottling Co.

  103 Industry Way Staunton, VA 24401

• 

  Keurig Green Mountain, Inc.

  687 Marshall Ave Williston, VT 05495-7540

Review Details

• Review fromDiana S.

  Date: 06/03/2025

  1 star
  I have been a consistent and loyal customer of ********************** for several years. My account page on shows multiple orders going back to July 2023. I basically purchase all of my coffee from this company. My last order of 10 boxes of 8OClock Dark Italian Roast (Espresso) pods24 packwas placed on May 15, 2025. I received my order on May 17, 2025. The total cost for the 10 boxes of pods was $130.When the package arrived, I went out to retrieve it. I saw that the outer cardboard shipping box was all dented and smashed in on all sides. I opened the outer box to look at the boxes of coffee pods inside. All 10 boxes of pods were dented and smashed. At that point, I decided to take photos of the package and contents to document the damage. After taking several photos, I visited the Keurig webpage and sent an email to customer support explaining what had happened. I also attached my photos. I would never buy dented/smashed boxes of pods from the grocery store, and I do not want to pay for and accept them from **************************. In total, I have sent at least four emails detailing the events of what happened and requesting that Keurig make this problem right. I have re-sent the photos and a screenshot of my account page showing the $130 that I paid for the order. I have also waited in queue for a chat session to discuss the issue, only to have the chat program stop working. Today, I finally telephoned the company and spoke with two representatives. Keurig refuses to send a replacement orderfree of additional costfor the dented and crushed boxes of pods. Keurig wants me to open all 10 boxes of pods now to let them know how many individual coffee pods were damaged. That would mean that I would potentially have 240 coffee pods sitting by my coffeemaker or needing to be stored. I feel that the company should respect me as a valued customer and send a replacement order free of charge. They refuse. Therefore, I will not buy coffee from them again.

  Keurig Green Mountain, Inc.

  Date: 06/09/2025

  We are sorry to hear the customer experienced a problem. We reached out to them on 6/5 to discuss their issue but have not heard back from the customer. Thank you

• Review fromKristen N

  Date: 05/20/2025

  1 star
  There is some suspicious activity with regard to this company honoring its warranty. I was forced to go through the process several times (for a registered machine that stopped powering on after 6 months) with customer service **** "unable to locate my account", promising call backs that didn't happen, then once the email process began (bc I called back over and over) rejecting the warranty claim repeatedly for false reasons such as the purchase date being too old (it was less than 6 months), retailer not being approved (it was Target), being sold as used (new in the box). I responded with push back as to the inaccuracies and got no response. Finally by posting publicly on their social media, that team got a member of their "corporate" offices to respond to me and process a warranty replacement. She offered 2 small boxes of pods worth $12 each for my trouble. They never acknowledged or apologized or explained the multiple denials. I suspect this is an intentional effort to not honor warranties and frustrate the consumer into not following up. It should be investigated by the Attorney General. We have a pretty good one here in **.

  Keurig Green Mountain, Inc.

  Date: 05/21/2025

  We sincerely apologize for any inconvenience. We truly appreciate the customer's feedback and will carefully review the details of this situation. Thank you.

• Review fromS. R

  Date: 05/16/2025

  1 star
  Run as fast as you can from this company! I ordered the starter kit where you pay less for the maker with a coffee pod subscription. They sent me the wrong coffee maker then told me I have to pay to return it! I live in ******, the return would be more than the coffee maker itself! I had a previous Keurig that crapped out on me after 2 yrs. Loved it so I decided I would upgrade and purchase direct from the company. Worst decision ever! Got a couple supervisors on the line to ask for a courtesy return label and all denied me. So instead of having a loyal subscriber they are willing to forego a customer totally which is very sad. I then searched the net for reviews and found so many stating this is the worst customer service, crappy machines, and fraudulent billing practices! I am glad I am dodging the bullet. I will return AND PAY TO DO SO, but I will never purchase a Keurig again! A waste of $150 bucks! Shame on you greedy bastards!

  Keurig Green Mountain, Inc.

  Date: 05/20/2025

  We regret that the customer experienced an issue. We fulfilled their order and sent the coffee maker they selected. After receiving it, they informed us that they had ordered the wrong model. We advised them that they could utilize our money-back guarantee, which requires them to cover the return shipping cost to receive a refund. We sincerely apologize if they are dissatisfied.

• Review fromAmber P

  Date: 05/01/2025

  1 star
  If i could put 0 stars i would! I feel like they commited fraud on my account. I did the ********************** deal pay ****** for the coffee maker and a box of coffee. I basically paid a little cheaper then what the coffee maker is worth. You do a certain amount of boxes in a year and thats it. Fast forward they were taking money out of my account 60 to 70 bucks a week sending me all this coffee that lasted me for months. I talked to a representative in november 2024 because of all the money coming out every week that i didnt sign up for i only needed 1 box left outta the amout. So the guy took it off my account so it was done. Now today they take ****** out of my account. Ridiculous! I called keurig and now magically everything is on my account. I needed one box that this whole thought it was over (lying) because i never looked at that account again. The account wouldnt even let me order a box if i wanted to because it took me off and now ****** charge out of nowhere. This is the worst buisness i ever dealt with especially all of this over a coffee maker and the coffee maker not special one so i spent 100s on single small coffee maker that they only sell for like ******. buyer beware! I will be contacting my bank.

  Keurig Green Mountain, Inc.

  Date: 05/02/2025

  We regret that the customer encountered an issue. They enrolled in our Keurig Starter Kit, which offers 50% off one eligible Keurig Coffee Maker, 25% off beverages, a 16-box/bag minimum commitment, and exclusive Auto-Delivery benefits. Additionally, they receive free shipping on their first four orders and all future orders valued at $29 or more.

  When the customer made the initial purchase, they agreed to our terms and conditions. As part of this agreement, they committed to buy 16 boxes of pods (20/22/24CT) or 16 bags/cans of coffee within 12 calendar months through their recurring Auto-Delivery order, with a maximum of four boxes/bags per order counting toward this commitment.

  If they do not meet the minimum requirement or cancel their recurring order before reaching the commitment, a cancellation fee will be applied, equal to 50% of the list price of the ****** at the time of purchase. Since the customer did not meet the commitment, they were charged the remaining list price of the ******. Thank you

• Review fromGa K

  Date: 03/29/2025

  1 star
  ********* stopped working purchased 3/25/2024 via ******. Lights up, button not responding and there is no heating noise that normally comes on. Try every step to correct; cleaning needles, reservoir area, power cycling after 10 minutes, etc. Worked with online Tech to do same, although it was extremely difficult to do so due to her hard accent. This is the 3rd Kuerig I have purchase that lasted a little over a year. I should have read the reviews about the many faults before purchasing. The online **** tried to have me purchase another at a discount, which is what ****** currently offers it, but I said no thanks. The company is long on excuses and short on results. You buy it and they will find any opportunity to not honor a bad product. I shouldn't have to buy a replacement a year later.

  Keurig Green Mountain, Inc.

  Date: 03/31/2025

  We sincerely apologize for the inconvenience the customer has experienced with their ******. While it seems they are just beyond our one-year warranty period, we are happy to offer a warranty replacement if they can provide a valid receipt. Our team will be reaching out to the customer shortly. Thank you.

• Review fromLisa F

  Date: 03/05/2025

  1 star
  Perk redemption not honored. Tried to purchase frother with perk points - frother says free with perk points - shows $89.99 as the original cost, then subtracts the $89.99 and says FREE. When you add it in your cart price shows $56.24. I called on 2/25 and still have to received a call back to explain why the frother is not free. I have called back numerous times and have been assured that this issue has been escalated. I was told to expect resolution in 3 days. Been way more than 3 business days. Very disappointing.

• Review fromStephanie E

  Date: 12/12/2024

  1 star
  I purchased a Keurig directly from their site in October 2023. In early September, it stopped working completely - won't turn on. I contacted their chat support and was directed to call in. However, we then went through a catastrophic natural disaster (Hurricane ******) on September 27 and were displaced from our home for over a month.Keurig will now not replace the broken coffee maker even though I originally contacted them before the warranty was up and had extenuating circumstances about why we weren't able to call before then. It's clear their call center (even when escalated) can only read from a script and is not able to assist with more nuanced issues so you're out of luck if you want actual support from Keurig.

  Keurig Green Mountain, Inc.

  Date: 12/18/2024

  We are sorry the customer is not happy. We offered them a signific discount on a new ****** plus free coffee. The customer was not happy. Thank you

• Review fromShuishi Y

  Date: 10/22/2024

  1 star
  Their website's starter kit "discount" is such a scam. In summary:1. They deliberately put the terms of their "starter kit" with huge discount, hard to fully apprehend, and easier for us consumers to misunderstand.2. They don't allow cancellation of order even only after 5 minutes of the order placements, despite it takes them many days more to process and deliver the order.3. After my cancellation of the subscription, they only automatically bump up the price of my order placed in misunderstanding, rather than give me the option to cancel the order altogether. What happened:I was drawn to their website to buy their "start kit", which offered a 50% discount on their coffee machine. Unbeknownst to me, their website also explained that I needed to buy 16 bags (about 320 pods) of K-cups to get this discount, buut in small texts below their fancy pictures. And I didn't read to those texts. Their big graphics, buttons, didn't say that at all.Then I realized I need to subscribe to this K-pods plan and buy an additional 12 bags, I tried to cancel it. Then immediately my coffee machine's price doubled due to ineligibility to receive that discount. Also the 4 bags of k-cups I ordered increased price of total $20, due to my eligibility to receive discounts on the pods. I contacted the customer service immediately trying to cancel the order, but I wasn't given the option. And the coffee pods that I ordered (which became the pricey full price), cannot be returned.

  Keurig Green Mountain, Inc.

  Date: 10/23/2024

  We apologize for the inconvenience. The customer would need to agree to the terms and conditions of the Keurig Starter Kit prior to checking out. We appreciate the feedback.

• Review fromJean B

  Date: 10/21/2024

  1 star
  I purchased a Keurig coffee maker 2 weeks ago and have been trying to register it for warranty. I have filled out forms, taken a picture of the serial number like they requested and they tell me it can't be registered because they don't recognize the serial number or the picture is not clear. It seems Keurig is looking for any excuse not to register their coffee makers. I have heard other people have this problem also. Coffee makers have a lot of break downs. I will tell everyone I know how they treat customers.

  Keurig Green Mountain, Inc.

  Date: 10/24/2024

  We are sorry our customer had an issue. We were able to verify her photos and send her a warranty replacement. Thank you

• Review fromEsther F

  Date: 09/15/2024

  1 star
  Extremely frustrating lack of support for loyal customers, and zero assistance with replacing factory defective units. *** purchased & used Keurigs all my life, & to call customer service & be given zero help on replacement outside of a discount for future purchase is unreal.I am not confident in making any future purchases when there is no support for current issues. I am willing to pay to mail in my defective unit to be looked at and there are no options given. This is a $200+ unit purchased directly at ****** (K-Supreme Plus in Stainless Steel) and my previous Keurigs have lasted YEARS. After speaking with 2 customer support agents on the phone and receiving no help (press power button & re-plug in was the support given for a completely dead machine), the agent hung up before a survey could be given. They said corporate could be reached via their website but nothing is clearly visible besides usuals customer service. I submitted a email but am not expecting anything with how things have gone so far. I own a ********* now as well and have enjoyed using both, but if this cannot be resolved (not looking like it), this will absolutely be my last Keurig purchase. Disappointing on a business level.

  Keurig Green Mountain, Inc.

  Date: 09/17/2024

  We are sorry to hear our customer experienced a problem. We left them a voicemail on 9/16. Thank you