Customer ReviewsforThe Vermont Country Store, Inc.

I recently ordered an item of clothing from the Vermont Country Store. The clothing in question is a cargo coat which I ordered from this company and purchased on or about 1 February 2024. The Vermont Country Store supposedly used the ********************* to send me the cargo coat. It was supposed to have arrived within about a week or so, but it never arrived. I finally called the Vermont Country Store a week ago. The employees of this company could not account for the whereabouts of the cargo coat. I reordered the cargo coat last week, but it still has not arrived. At this rate, I have no idea when or if the cargo coat will ever arrive. This is the first time that I have ever purchased a product from this particular company. I have absolutely no idea whether or not I will ever receive the cargo coat in question via a *** delivery from the Vermont Country Store. This company should bolster it's quality control protocols. Perhaps I should have bought a cargo coat from Amazon. I would rather not use a Chinese-owned company like Amazon to buy products. However, if the Vermont Country Store is going to be this inefficient, then I will never again purchase anything from this company which thus far has had a dubious quality control record in its dealings with me. When I finally received the cargo coat, the zipper malfunctioned. I had to try numerous times to zip up the cargo coat. It is a great coat, but it is difficult to use. I would once again reiterate that the Vermont Company has problems with its logistics and in mailing out its products via the U.S. Postal Serrvice,

I placed an order online, I received it a couple days later. It definitely was not what I expected. I wanted to return the bedspread immediately, printed a prepaid label directly from the Vermont store website. Mailed it on 1/29/24 and still have not been refunded. I also sent 3 emails regarding this issue, no one ever responded to any of the emails. Beware of their online catalog as it's very deceiving. I will NEVER consider shopping at the Vermont store ever again. Wish I read the horrible reviews before making a purchase.

I ordered an item that was delivered unusable as it was described on the website. I submitted a review(with pictures). The review (or pictures)was not posted on their website and led customers to believe that the item was a 5 star product. It is not a product that customers will receive if they order it.

I purchased simple sheers last fall from the Vermont C store. The sheers took forever to arrive. I had paid on check out with my PayPal account. So the merchant had my money Upfront.I kept calling to see where the sheers were. I kept being told they were on their way.. I asked on two separate phone calls if the sheers were made in the **, since I was tryng to understand WHY they were taking so long to arrive. I was told yes, made in the **. I believed this since every time you call the customer service line, you are forced to listen to an annoying message as you wait. The messages boast about how lucky you are that a real person from Vermont will be speaking to you soon. YIPPEE. The sheers arrived, place of origin..NOPE not the **..Why lie??? Then to add insult to injury, I get a **** telling me I owe money because my paypal expired. NOT really sure what that was about at all! I use my PayPal all the time. Even when an item is on back order, the merchant is able to still collect the debt.. I will never order from this still again. Accounting systems needs to update please! This company makes huge profits, use them to fix your accounting system

A friend of mine once told me that she would never purchase clothing on-line because you cannot actually see what you are buying--holding the merchandise in your hand to determine the quality, and trying it on for proper fit. The Vermont Country Store has added another reason why I should not buy anything from them again. They charged me SEVEN DOLLARS just to look.Imagine walking into a retail store and being forced to pay seven dollars admission, with the understanding that the "entrance fee" would be applied to a purchase only. And if you decided to leave the store without buying anything, you don't get your seven dollars back.I have purchase clothing from many on-line vendors and NEVER was charged a fee for returns if I was not satisfied. It would seem that the Vermont Country Store is unwilling to accept the fact that the cost of doing business "on-line" is that they should pay for the returns. And given their over-inflated prices, they certainly can afford to do this. Needless to say, given the plethora of on-line clothing merchants, I won't be patronizing The Vermont Country Store again.