ComplaintsforARC Mechanical Contractors, Inc.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the beginning there were issues with our heating system installation. First, ARC did not schedule an electrician so the installation was not completed for several weeks after the agreed upon completion date in our contract. Second, the electricians ARC subcontracted to complete the work violated three electrical code requirements in ** and created a fire hazard in our ********* dragged their feet for well over a year getting someone out to fix the safety issues. I persisted and eventually resolved the problems with a different contractor. Third, there have been consistent issues with the system keeping the house warm. When temperatures drop below 40F the house starts getting cold and continues to fare worse and worse as temperatures drop lower. In the winter of 2023 we had burst pipes and flooding because the system could not keep the house above freezing temperatures. The equipment installed is rated to work at 100% capacity down to 5F and at a reduced capacity down to -13F.I have contacted the manufacturer ************ who has confirmed that ARC did not properly design the system for our heating needs and did not perform the necessary engineering calculations required to have a functional system (in regards to assessing heating needs of the building and selecting proper equipment under ACCA trade association guidelines).The contractor has stated they do not follow the engineering guidelines of the systems they install and instead perform installations using "rule of thumb". I requested an engineering calculation be done retroactively to prove that the installed system was suited to our ********* generated a fraudulent engineering report with values manipulated to reflect the performance of the equipment they installed. The values entered into the engineering software do not match the home. This practice is unethical, ignores installation guidelines for equipment, and doesn't meet standards followed by HVAC trade. It may also invalidate equipment warranty.

• Initial Complaint

  07/12/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For over a year we have been working with ARC to get additional mini split head units installed to our existing ********** system. After many attempts to get them to give us a quote, ARC finally delivered a proposal to install one addition head unit (head unit only) on the existing system (including refrigerant, any needed piping and startup and configure for efficiency). The proposal was derived on May 7th, in the amount of $1,580.00 and signed and returned to ARC on May 16th. May 17th required 50% deposit made and receipt received. BJ at ARC said that he would work with the scheduler and let us know when they would install, since we waited so long he would try to get it sooner rather than later. On May 18th, BJ sent over an email saying that the cost would be an additional $1k and that the original quote was a mistake. I asked them to cancel and send us a refund and they said they would do it for the original price. Emails/calls are unanswered for over a month now and no idea when

  Business response

  07/13/2021

  We have been overwhelmed with requests for estimates and installations, so we aren't as responsive as we'd like to be or have been pre-pandemic times. We'll be happy to refund ****************** deposit and I will speak to BJ, the estimator, and ***** our controller, to make the refund happen.

  Customer response

  07/13/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response  does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

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