ComplaintsforWinchester ENT Center, PPLC
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since September 2022, Winchester ENT Center in Winchester, Virginia, has been billing me for a $50 "no-show" fee, even though I showed up for the appointment in question (September 15, 2022), and even though staff said that Dr. ***** wouldn't see me until I paid the bill from my ear surgery just two weeks prior. Winchester ENT is approximately 30 miles from my home. I have no medical history with Dr. *********/Winchester ENT, except for three scheduled appointments—all of which I kept. I walked out of the appointment on September 15 because of their prepayment requirement and the fact that *******, the receptionist, breached my privacy rights by speaking to me about this issue in an extremely small waiting area, where at least four other people heard our conversation. This office gave me no advance notice that I would have to pay the balance before my follow-up appointment. Because of the extremely unprofessional way that office staff handled this issue, I left several minutes later. Fifteen minutes after I left, I called the office and spoke to ******, the nurse and office manager. However, she did nothing to rectify the problem. I told ****** that I wouldn't be returning to see Dr. ***** because it seems that he places more importance on getting paid than caring for his patients. I also informed her that ******* breached my privacy rights. Since that time, I've filed three disputestwo by phone and one by email. In spite of this, I received another bill from Winchester ENT Center for the $50 "no-show" charge today. I'm asking Winchester ENT to remove the $50 "no-show" charge from my bill. I'd like to add that I've paid a total of $392.79 for this procedure, not including my co-pay on the day of surgery. However, this information isn't properly reflected on the bills I've received.Business response
12/27/2022
The $50.00 no show fee has been waived as courtesy. The patient was never asked to pay her amount in full, she was kindly asked if she could make a payment towards her balance.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.