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Business Profile

Windows

Window World of Central Valley
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2020, we contracted with Window World to replace all of the windows in our home. The total price was $10,372.00 for a total of 22 windows.
    The work was to begin as soon as practical and all parties agreed that would be ok.
    The day installers arrived the team consisted of an adult male, an adolescent male and a child.
    I noticed the workmanship started to decline as they realized that the pace had to be increased. Several upstairs windows had to be redone/corrected due to the quality of workmanship. Some on the lower level windows had to be re-caulked again because the caulking did not hold together very well.
    After a few days I had to contact Window World because the Specialty Windows that required extra care on installation started to separate from the structure and the frames were not symmetrical. A few other windows needed the caulking replaced again as well.
    These items were corrected at this time but the caulking issues continued to show up time and again.
    While having home repairs done in August, we learned the specialty window wrapping had separated from the frame again. We called Window World and they sent a 2 people out (a male who inspected the windows and a female who took notes.) The gentleman said he only had clear caulking on the truck so he said he would have the colored caulking ordered and he would be returning himself to make the repairs. An appointment was made but canceled by Window World without an explanation. I contacted the office and the person answering the phone said he was told that although these issues started under warranty I would have to pay another $475 to have the repairs made to the windows.
    I believe this is very unfair since these problems started immediately after installation and have continued without correcting them satisfactorily.
    At this point, Window World will not accept any form of communication from me. Any assistance you can provide would be greatly appreciated.

    **** *****  ###-###-####
    *******************

    Business Response

    Date: 10/25/2023

    Per our lifetime manufacturer's warranty, (see attached) caulking is not under warranty and would be a paid service that we may provide.

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OCT 2021 gave Window World $7400 down payment to side house, new siding has not been installed.

    Business Response

    Date: 11/22/2022

    We are currently at home installing the siding.

  • Initial Complaint

    Date:10/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello
    We ordered windows from window world >6 months ago and paid 50% down at contract signing. Last week on Oct 6th, *** called me and said 2 of the windows were stolen from their warehouse, but they could install the others on time. I agreed. He said I would have to pay for those and I said ok. (later find out this is false information that I agreed to)
    The installers come and put the windows in, look good.
    Except the 2 missing.
    The next call I get is from ******* who tells me they ordered the kitchen window and it will come in a few weeks. I ask about the other window, and she argues with me about it! I said I am standing in my house right now and there are 2 windows that still need to be replaced.
    She asked me for the remaining payment, and I said no. I have no faith the remaining 2 windows will be installed at this point. She still won't acknowledge the second window.
    *** comes to my house to inspect the situation. He sees indeed 2 windows still need to be replaced.
    Now he's not disputing he told me 2 were stolen, but he is also saying only 1 is actually missing because they originally counted wrong. This took about 2 hours out of my work day.

    Today he told me "in good faith" I needed to pay them. I said I have no faith as this has been a mess. I want to pay when the work is done.
    He responds that he will put a lean on my house if we do not pay.
    I asked to speak to his supervisor, he said there is no one else to talk to but him.
    I felt threatened by *** and as though he's treating us like we did something shady. We did not.
    This is the fault of the company and I'm worried they will not finish the job if I pay now. Meanwhile my house looks ridiculous with 13 out of 15 windows replaced.

    I also think it is terrible to tell a customer they can not talk to anyone else when there's a problem and have reached an inpass. This is what prompted my complaint as I can not resolve this issue with ***. Please help me, thank you

    Business Response

    Date: 11/08/2022

    Consumer is on the schedule for 11/9/2022.

Window World of Central Valley is BBB Accredited.

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