ComplaintsforLindsey Brothers, Inc.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lindsey Bros INC. States on their website that their customers needs are the utmost importance. It also states that the company has more than 130 years of experience to include Master Plummer, Master Gasfitter and Class A State Contractor. Working with a Spirit Of Execellence-to earn your trust and deliver you(the customer) the best service. I didn't receive the the best service or experience that Lindsey Brothers promised. The price of the invoice received to my email on 06-05-23 is incorrect. Fraudulent. My job was initially contracted for 02-24-23 and job wasn't completed until the week 03-20-23. There were numerous delays, one occasion the Tech was scheduled to come to my home after several hours, I called to ask where was Tech...office staff was unaware, didn't know what was going on. The overall job was a terrible experience, including the extensive job time it took to complete the job. Completely Dissatisfied with job.I still have burners that are hard to ignite and my kitchen fills with escaping gas, I have to open my door and windows. I have emails and pictures of my kitchen and my dissatisfaction. Lindsey Bros. Inc. negated to let me know that they couldn't change my 220v outlet to a standard 110v to power my gas cook-top. I had to hire another contractor, a Electrician which caused me to incur a additional cost, this was at the end I couldn't use my cook-top. The installation of my gas cook-top wasn't their best work in my home...I had to go out to ****** and buy Water-Proof Kitchen Silacone sealant and pink installation. That isn't what a customer should have to provide. I also couldn't use my kitchen for weeks, the inconvenience because of having to empty out my cabinets. I didn't receive the service promised by Lindsey Bros. Inc because of the expectation that Lindsey Bros. Inc told me that I would receive as stated on their website.

  Business response

  08/08/2023

  We have have had conversations with the tech mentioned in the complaint and have advised him of this situation and future behavior.  We are more than happy to work with the customer to resolve this matter. However there are some things to correct. The customer went from an electric stovetop to a gas stovetop, if she is smelling gas when she uses it, it is because she has to learned how the stove is to be turned on, which is different with an electric vs gas stove.  We had to pass an inspection with the city inspectors. Work was passed.  The stove was working to the inspectors satisfaction.  Do not understand why an electrician was needed, since we provided everything to pass the inspection.  As far as the caulking, that was a gesture made by the tech, which shouldn't be made.  I understand there was time spent trying to obtain the correct color.  Be see the attached invoice sent out before the statement she provided.  It contains a sizeable discount.  We want to resolve this matter, but we need her help as well.   We will reach back out to her to work it out.  

  Customer response

  09/27/2023

  I don't understand why my complaint is closed. I  sent a response to the email dated 09/18/23 and I  had 10 days to respond. I  responded on September 26. 2023, that is 9 days which is within my 10 days. I was asking Lindsey Bros  to subtract  the amount of The **** from my original receipt which I  provided to the *** in my claim. See my response dated 09/26/2023. What is the *** doing. I  was the one who initiated this complaint. How can it be closed when Lindsey Bros  didn't always respond promptly to my concerns. My original receipt  again which I  submitted, is what Lindsey Bros should  do the adjustment. I have always promptly responded to my *** email request. This shouldn't be closed. Lindsey Bros  didn't respond to my September 26, 2023 response which again is in my 10 day window from the September 18, 2023 email. I am asking that Lindsey Brothers should be subtracting the adjust again from my original receipt.

   

  Business response

  10/24/2023

  As advised by *** staff, I talked with the consumer about item #3.   Lindsey Brothers installed the gas line to the gas stovetop, she purchased.  We do not work on appliances.  I advised consumer to reach out to the manufacture.  To be helpful, on last Friday, I researched reviews on the stovetop.  I found others who had issues with some of the burners lighting slowly. Going to the consumer's home to look at an appliance, with the information she shared with us, is not beneficial to either party.  

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