Business ProfileforThe Drying Co/ThermalTec

When ***** arrived at my house to discuss repairs I specifically told him that the rotten flooring was my number one concern with the home. He did inform me that they usually didn't do floor repair and had to get confirmation for this superiors to do it. He said permission had be granted from his superiors to do the repair. when I received the contract I had questions about the verbiage used in the section to repair the floor. I texted him to confirm that the rotten floor would in fact be removed. He said absolutely and that he would make sure the foreman was aware of this. The workers were sent to my home and then said they would not be removing any wood as their company did not do that kind of work. I showed the text messages to the worker and said but I was assured that your company would do it. After a back and forth between ***** and ***** (manger) I was told they will not remove the rotten flooring and would only secure the floor with new wood over top of the rot. If I do in fact want the rotten floor removed that they would get another contractor to my home at additional cost to me. I have said that I only signed the contract after the confirmation that they would take care of the rotten subfloor. If they couldn't do the work they shouldn't have told me they could. They are telling me my only options are to do as they want or pay another contractor to do what I had originally asked. This area of rotten subflooring is under my furnace unit and as such I cannot have an HVAC system installed until this issue is resolved.