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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After paying for the service AOTAX has stopped responding to my messages. My spouse name in the tax filing forms is incorrect and I have been requesting them to change it ever since. Left multiple messages on their website, tried calling their CC number 1-888-MY AOTAX/1-888-69 26829 - this number only plays recorded messages, sent messages on their twitter account. Till the time they wanted me to pay, they would call every day (sometimes twice a day); after making the payment they behaved like this. To avoid any risk I am forced to file for extension with the IRS.
Business response
05/18/2023
To,
Better Business Bureau
Subject: Response to Complaint ID ********; *********************
This is in response to the message received from BBB Dispute Resolution Team Leader, ***********************, on May 3rd 2023 in regards to complaint #********.
I would like to confirm, that the complaint received by *************************, has been resolved directly with the customer. Communication email has been sent to the complainant with required resolution and he has confirmed over the call that all his queries are addressed and his case is resolved. He has acknowledged that we can close this complaint.
We would like to thank the bureau for bringing this to our notice and allowing us the time to respond and address our customer concerns.
Regards,
***** *******
Advantage One Tax Consulting
20610 Quarterpath Trace Cir
Sterling, VA 20165Customer response
05/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was told that a FICA tax return will be prepared after filing of joint federal tax return. Once they filed my joint tax federal return, they've disappeared.Business response
05/12/2023
Respected Sir/ Ma'am,
This is to confirm that we have contacted the customer and provided theremedy sought on May2, 2023.
Wehavediscussed the query raised by customer on May 2nd and after that sentanemail to client on thesameforclosingthecase as customer query with regard to FICA taxes refund filing was resolved.
RequestingBBBtoconsideredthiscomplaintasresolved andclosefrom their end also.
Thanking You,
***** *******
DirectorInitial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used this service to file my taxes. They submitted everything. However, they made a big mistake and I received an "audit/correction" letter from a state tax agency. This was in March. Since then, I have tried to get a hold of someone at this organization to help resolve this. Not only was my issue ignored for over 2 months, no one replied to my numerous phone calls, emails, etc. Obviously I missed the tax deadline to submit a rectified tax return. I have been contacting this agency for the past 2-3 months and every time I am left hanging at "someone will call you back" and this never happens. This business should not be allowed to conduct business if they are going to work this way because this impacts consumer's tax returns which can incur penalties if not done properly.Business response
02/14/2023
We've contacted the customer and provided the remedy sought.Customer response
02/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.