ComplaintsforDoor Specialists, Inc.
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired as a subcontractor through *********** I contacted them directly to handle a county requirement concern. When I contacted the office, the lady answering the phone, I was constantly interrupted and hung up on. I was only reporting their responsibility for permanent posting of the garage door information from the manufacturer. I attempted to call back and no one answered. EXTREMELY unprofessional company. The owner(s) should be embarrassed, if they care at all. I will be lodging a formal complaint with ********** about this very disconcerting manner of events that took place this morning 5/8/2023.Business response
05/08/2023
This guy is not a customer of ours, our customer had this guy call ** and this man just kept reading some forms to ** after being told repeatedly that we are just a third party installer and that we dont handle whatever paperwork he was reading about to **. He would not listen and just kept going even after being repeatedly told that we dont handle what he was droning on about. We are not required to deal with anyone but the customer and certainly not with the homeowners contractor that feels that he knows what my contract with HD does or doesnt require me to do
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.