ComplaintsforBlue Ridge Mountain Plumbing
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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In December 2020 Blue Ridge Mountain Plumbing came out to replace my hot water heater because mine was leaking. During the process they damaged my floor. They said they would replace the floor due to the damage because it could not be repaired. I have been trying to get this done ever since and nothing has happened. Now they are not responding to me and the quote is over $**** for **** ***** to replace my floor with something comparable. I have more the quote from **** ***** if you need that.Initial Complaint
09/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hot water heater malfunctioned on 7/10/21. We have a warranty through ******** **** ******. We reached out to them and paid ****** on 7/13/21 for them to render service. They contracted the work out to Blue ridge mountain plumbing. They were suppose to come assess the problem on 7/14/21 but no showed, stated truck malfunction. Suppose to come 7/16/21, no follow up. Suppose to come 7/29/21- came out but said he did not have room on truck or equipment to remove hot water heater. Have called repeatedly but unable to get them on the phone or to follow up. Finally got James on phone 9/8/21 to explain situation and he stated he would send paperwork to go over everything to get situated. Replacement has been authorized but they have not installed and the job has been closed out on ******** **** ******s end. Been Almost 3 months without hot water heater and cant get in contact. Went to listed business address and it looks like a trailer and no answer. Just want Hot water heater installed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.