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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a Stihl 362-cm chainsaw from Outdoor Power Equipment in ******* **. on 4/19/2021. Invoice no. *****, paid $692.96. The saw did not run right from the beginning, when you first start the saw it runs fine, after it get's up to operating temperature it would start flooding out and die out when you eased into the throttle. took it back and the mechanic said it had bad gas in it. I use the same gas in my other saws and they run fine with no issues. asked if he would hook it on the computer to see what it was doing, he refused. When I bought this saw I was told it has a computer chip in it and if I had trouble with it they could hook it to a computer and see what it was doing. That was the selling point of this saw. I bought a can of premix chainsaw gas and ran it in the saw, it still didn't run right so the gas was not the problem. I talked to the owner of Outdoor Power Equipment and explained to him what was going on, he said to bring it back up there so I took it back to them. I even started the saw and ran it to get I up to operating temp., showed the mechanic what it was doing, he told me that this saw doesn't have a midrange on the throttle, its either idling or full throttle when using it. He refused to hook the saw to the computer again. I called Stihlusa. Inc. and they said that wasn't true, all gas powered chainsaws have a midrange on the throttle. They also said this saw has to be hooked to a computer to find out what its doing and correct the problem. There website says they service what they sell, they refuse to service this saw. I travel 45 minutes each way to Outdoor Power Equipment for the mechanic to refuse to work on this new saw. I have used Stihl chainsaws for over 30yrs.
Business response
10/27/2021
i am very sorry for the trouble Mr. ****** has had with his saw. He requested a refund and i would be glad to refund his purchase price. Just bring in the saw and we will refund the purchase price. Again i am sorry for the trouble he has had, and i plan to discuss and review our procedures for computer testing on Stihl saws with our service techs. Paul MoockCustomer response
10/27/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.