ComplaintsforAbner Construction, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 08/18/2023 a contract was signed with Abner Construction LLC for replacement gutters with leaf guard (paid in full). The work was done. On or about 09/07/2023 the siding began to pull away from the house under the gutters. A email with pictures and several conversions happened with Abner Construction. Mr. Torres himself repaired the siding. He said the nails used were to short/the wrong nails. I began to notice debris at the exit of 3 gutters. I started taking pictures in 01/2024. On 03/05/2024 I sent an email to ******************************** with pictures asking for verification of leaf guards. No response. On 03/22/2024 I spoke with Mrs. ****** after a roof tec (******* ******) from ****** ******* confirmed there are no gutter guards on parts of the gutters. Mrs. ****** knew from the phone number I called from it was me. She addressed me when answering. She said she would tell her husband. On 04/02/2024 I emailed ********************** with pictures the roof tec (***** *****) from ****** ******* took showing there are no leaf guards on parts of the gutters, asking why are they not responding to this. Abner Construction LLC continues to not respond to the need for correction leaving the job unfinished.Business response
05/28/2024
Although the business did not respond to the complaint, the consumer has notified the BBB that the complaint has been resolved.Customer response
05/28/2024
Complaint ID: ******** Date Filed: 4/15/2024 Has been resolved. The owner spoke to me and finished the job. Thank YouSent from ****** ***** ************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.