Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am suddenly receiving numerous calls daily from paramount builders.Each time I block the number, another spam call comes from them with a different number. I also received email from them. I have never expressed interest and reported this as spam.

  Business Response

  Date: 07/19/2025

  Thank you for bringing this consumers concerns to our attention.  We have added the number provided to our Do Not call list.  This action usually takes up to 30 days to fully clear the number out from our calling files, please ask the consumer to disregard all calls going forward and know that we are removing them from our list.  They may consider also adding themselves to the National Do Not Call Registry as all of our calling list are scrubbed against that data base before being added to our call queues.

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ********
  
  
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sorry but they never gave me a contract. The night of he said he was going to email my copy and he never did. When I  called the next day he wouldn't answer the phone. So if you know of a way that I can get a copy i will be glad to send it to you.

  Customer Answer

  Date: 07/01/2025

  Paramount Builders phone number is ************. They still answer Paramount Builders but if you ask if they are part of Hansons Builders they say yes. 

  Hansons Builders phone number is 1-800-Hansons. The same as above. I found this out because I was trying to find someone to talk to me and no one would. 

  Customer Answer

  Date: 07/02/2025

  I am contacting you to report the bad business of Paramount Builders/ ****** Builders. Paramount Builders was the name of the company when we first started doing business with them then it became ******. At the time we bought a walk-in shower from them. We were promised the night we brought our walk-in shower that shower doors and shower chair later, then they would send someone later to put them in. This promise was mad by ****** and the man he was working with over the phone to us to buy. After my shower was put in I was given a work order number of ****** and 4 days later when I called back with the order number they had no such number. The shower was put I on May 5&6th. I started calling on May 21st to see if they would get the work done. One June 13, 2025 I told them I was reporting them to BBB. Hi *****, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this has caused you and your husband. Your feedback is incredibly important to us, and were sorry to hear that your expectations were not met. We understand how vital it is for everything to be communicated clearly and followed throughespecially when accessibility needs are involved. Were also very sorry to hear about the delays and lack of follow-up youve experienced since May. Please know that we take these matters seriously. Our team will be reviewing your project file and reaching out directly to make things right. If you havent already, feel free to call our customer care team at ******* **** so- we can resolve this as quickly as possible. Thank you again for bringing this to our attention, and we truly hope to restore your confidence in us. This is the letter they sent to me. ****** contact my husband **** and **** was at work so he told ****** to call me, ****** lied and said that he called me and I didn't agree with his idea. The lady I talked to said the higher *** were going to call me that even and that never happened either.

  Business Response

  Date: 07/03/2025

  Thank you for forwarding this customers concerns.  Our team will review the customers communications and determine if further action is required.  If further action is needed we will contact the client directly to establish a plan of action to resolve their concerns.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Builders charged me for 3 grab bars but they only installed 2 grab bars. I was overcharged $199.00 on 3/20/25. I was told that I would receive a check for $199.00 but I havent received a check yet. Two months have passed and still havent received the $199.00.

  Business Response

  Date: 05/20/2025

  Thank you for alerting us of this consumers concern.  Our accounting team is researching this complaint and will take appropriate action to refund the difference.  Customer should expect to receive in ***** business days.  Thank you.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** Dzreke, and I reside at ****************************************************************************************. I am writing to formally raise a concern regarding a recent bathroom renovation project by Paramount Builders ****I hired Paramount Builders **** to complete three bathroom installations in my home. During the initial consultation, the sales representative assured me that an extension to the existing bathroom would be included in the project scope to complete the renovations properly. While the company did construct the extension, they left it unfinished, exposing the framework and leaving the job incomplete.Despite multiple attempts to have Paramount Builders address the issue and complete the extension as promised, they refused to return and instead proceeded to have the project loan funded through the financing institution. This was done despite the work not being completed to the agreed-upon standards.Paramount Builders ****'s actions demonstrate a severe lack of professionalism and disregard for customer satisfaction. I want to review this matter thoroughly. The company should either return to finish the work as initially contracted or re-evaluate the loan funding until the job is completed.I am ready to provide you with supporting documentation, including photos, emails, and written agreements.

  Business Response

  Date: 04/10/2025

  Dear BBB,

  Thank you for sharing this customers concerns with us.  We are aware of this clients position and the only thing that's accurate about his statement is that we installed 3 bathrooms for him. He did not like that our contract verbiage clearly states what he wanted would be unfinished (as he notes in his complaint). The statement even requires acknowledgement from the consumer showing that it was reviewed and discussed with them.  In this case the client is refuting that he was aware of it even after informing him in writing that the contract does not include finish work for sheetrock build outs.  We do not  do final sanding or painting of installed / built out walls.  After we tried contacting him for 3 months without success, we sent 2 final calls/texts/emails warning him that if he did not reach out to us so we could schedule a service that we would be funding the project as is. After the period of time expired with no response, we notified the financing partner, sent them all of our correspondence with him and they agreed he is not trying to communicate. So, the lending company also approved the job to be funded. In this case, I don't see how we could've tried any harder to satisfy this client, but he refused to talk to us and now only after we have been paid is he stating his displeasure.  We made numerous good faith attempts to work with this client over a 4 month period. 

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Rejection of Offer Regarding Complaint ID ******** My email concerns the rejection of the companys offer related to Complaint ID ********. Based on numerous customer experiences, it is evident that ******************** frequently fails to comply with agreed-upon terms. A recurring issue appears to be their refusal to wait for the customer's final sign-off confirming job completion before proceeding with loan disbursement through their preferred financial institution. In my case, the financial institution they required me to ******************************* (P.O. ************************* 21279-1604)has already begun requesting loan payments. This is happening despite the fact that I have not signed any documentation acknowledging that the work has been completed to my satisfaction. This pattern suggests a troubling business practice, where incomplete or substandard work is paired with premature loan activationleaving customers financially obligated without their final approval. Paramount Builders use of this financial institution seems to support a business model that bypasses essential consumer protections and undermines the integrity of the customer agreement process.
  
  Regards,
  
  ***** Dzreke
  
  
  
  
  

  Customer Answer

  Date: 04/30/2025

   

  Rejection of Offer Regarding Complaint ID ********

  My email concerns the rejection of the companys offer related to Complaint ID ********. Based on numerous customer experiences, it is clear that ******************** frequently fails to comply with agreed-upon terms. A recurring issue is their refusal to wait for the customer's final signature confirming job completion before proceeding with loan disbursement through their preferred financial institution.
  In my specific case, Paramount Builders extended my existing bathroom as part of the renovation project. However, they have refused to finish the extension properly. When I requested that they complete the unfinished portion, they claimed the job was already completed and told me I would need to hire a third-party contractor to finish the extension myselfsomething I firmly rejected, as this does not fulfill the scope of work agreed upon.
  I raised this issue with them and refused to sign the completion certification, which is supposed to authorize the release of the loan funds. Despite my refusal, they convinced their chosen ********************************** (P.O. ************************* 21279-1604)to proceed with triggering the loan disbursement. Paramount Builders then offered me a $500 check to cover the cost of finishing the work through someone else, but I declined. I am insisting that they return and fully complete the renovation work as originally contracted before I sign any certification of completion.
  To support my case, I have attached two photos showing the unfinished extension work, along with the unsigned completion certification form.
  I am asking, once again, that Paramount Builders return to properly finish the jobonly then can it rightfully be considered completed.

  
  

  Customer Answer

  Date: 04/30/2025

  Rejection of Offer Regarding Complaint ID ********
  My email concerns the rejection of the companys offer related to Complaint ID ********. Based on multiple customer experiences, it is evident that ******************** frequently fails to comply with agreed-upon terms. A consistent issue is their refusal to wait for the customers final signature confirming job completion before initiating loan disbursement through their preferred financial institution.
  In my case, Paramount Builders extended my existing bathroom as part of a renovation project. However, they have refused to properly finish the area they extended. When I raised this issue, they told me the job was complete and that I would need to hire a third-party contractor to finish the work myself. I rejected this, as it does not fulfill the agreed-upon scope of work.
  Despite my refusal to sign the completion certification, which should authorize the release of funds, Paramount Builders proceeded to have their selected financial institutionService ******************** (P.O. ************************* 21279-1604)initiate loan payment. They then offered me a $500 check to complete the work independently, which I also declined. I am insisting that Paramount Builders return and finish the job before I sign any documentation certifying the work as completed.
  Attached to this email are the following supporting documents:
  A copy of the original contract
  An unsigned Certification of Job Completion
  Two photos clearly showing the unfinished work
  I am requesting that Paramount Builders return to complete the unfinished portion of the project in accordance with the contract. Only after the work is fully completed will I consider signing the completion certification.
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Faulty Siding ******************* of Response I am writing to formally express my dissatisfaction with the siding installation your company completed on my home in 2017. Within just a year of installation, the siding began to fall off, and this issue has persisted every other year since. Despite my repeated attempts to have this problem resolved, my concerns have been **********. Bob ********* personally contacted me and assured me that my siding would be redone. However, after I selected a siding option, I never heard from him again. I still have the voicemail you left on September *******. In addition to the siding falling off, improper installation has now led to a leak inside my home, causing further damage in 2024.Despite multiple calls, your company has failed to take action. Each time, my number is taken with a promise of a return call, yet no follow-up ever occurs. This is unacceptable, especially since the siding was paid for in full. Now that the payment has been made, it appears that Paramount Builders LLC has I am requesting an immediate resolution to this matter, including a proper reinstallation or refund, and additional cost from damages, as the issues stem from your companys poor workmanship. If I do not receive a response I may also consider legal action to recover damages caused by your companys negligence.Please contact me immediately at ************************* to discuss a resolution. I expect a written response outlining the steps your company will take to correct this issue.

  Customer Answer

  Date: 04/02/2025

  I am writing to provide further clarification regarding my complaint against Paramount Builders Inc.
  
  Our issues began in 2017 when the siding installation on our home was not completed properly. That same year, the siding began to fall off. My husband and I have repeatedly reached out to the company it took a while but they did fix the issue. Over the years this was a reoccurring issue. 2020 was the ** said the install would be replace due to the number of times they had to come out here to my house. ** asked a couple of more questions about the style I wanted to replace current siding then I didnt hear from him again. We called and each time, we were either ignored or told someone would follow up, but no action was taken.
  
  In 2024, we contacted Paramount Builders again regarding a leak caused by the improper installation of the siding. Once again, we were assured that someone would get back to us, but no one ever did. Now, in 2025, even more siding has fallen off or buckling, and we are once again attempting to resolve this matter.
  
  Despite our numerous attempts to have Paramount Builders fix the issues, the company has failed to take responsibility or provide a resolution. We have extensive photographic evidence documenting the ongoing damage. Given the prolonged neglect, we are seeking reimbursement for the faulty installation and any necessary restitution to cover the damages caused by their negligence.
  
  I am unable to send photos of damages so because they say the file is too large. 
  
  Please let me know another way I can send. 
  
  We appreciate the BBBs assistance in helping us resolve this matter. Please let us know if you need any additional information.

  Customer Answer

  Date: 04/02/2025

  I appreciate your assistance in resolving my complaint against Paramount Builders **** Unfortunately, I do not think they ever mailed out the original warranty like they said they would for my siding installation. However, I believe that Paramount Builders provides a standard warranty for their siding work, as is common in the industry.
  
  I have reached out to the company multiple times regarding these issues, and at no point did they deny warranty coveragerather, they repeatedly assured me that someone would follow up, which sometimes never happened. 
  
  Given that the siding began failing within the first year and has continued to deteriorate, I believe this falls under defective workmanship and should be covered by their warranty.
  
  If Paramount Builders claims no warranty applies, I request that they provide documentation stating so. I am happy to provide photos and details of my communications with them to support my claim. Thanks.

  Business Response

  Date: 05/09/2025

  Thank you for alerting us to this customers issue.  We have been in touch with the property owner and have informed them that this is a manufacturer warranty item and we will be assisting them in filing the warranty claim to get the issues addressed.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unusable Bathroom: For over a month and a half, our upstairs bathroom has been completely unusable. This situation has been particularly challenging as I recently underwent surgery, requiring me to navigate stairs to use the shower downstairs.Leak Issues: Shortly after the installation, we discovered a leak from the upstairs shower that caused damage to the wall of our downstairs bathroom. After several weeks of follow-up, a technician confirmed that the shower was improperly installed and replaced a part in the upstairs bathroom. Unfortunately, the same leak reoccurred last month, resulting in a complete flood of our downstairs bathroom and rendering our upstairs bathroom unusable.Failure to Resolve Issues: We called for service over a week ago to address the flooding issue, but we have yet to receive a resolution. Additionally, we have been trying to get the shower doors replaced since last fall, as they do not stay closed. A technician previously assured us that replacement doors would be ordered, but we have not received any updates. The doors in the downstairs bathroom also continue to fall off their track, creating a safety hazard.Lack of ***************** The most troubling aspect of this experience has been the lack of responsive customer service. We have struggled to reach anyone who can assist us in resolving these ongoing issues, leaving us with recurring leaks, flooding, and safety hazards without any clear path to resolution.

  Business Response

  Date: 03/21/2025

  Thank you for sharing this information with us.  We have been in communication with this client and are working with the client on a resolution to their concerns.

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company calls several times a day despite me blocking their number, and leaves repeated voicemails. Please remove my name from all call Lists and do not call again.

  Business Response

  Date: 01/07/2025

  Individual has been removed from all of our calling and communication queues. She will no longer be contacted by Paramount Builders.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Builders completed replacing our tub shower with a walk-in shower on 19 November 2024. During the install, the contractors were grinding the cement and metal framing to complete the install of the new shower. We could not use the shower until the evening of the 20th per the contractors instructions. On the morning of the 21st, I decided to clean the bathroom to remove any residual from the work performed. When I wiped the mirror, which we had just hung (lighted mirror), we noticed tiny specs all over the mirror. The conclusion was that the mirror was damaged by the flying debris while the contractors used the grinder. It took a little over a week to make contact with a customer service ****************** November to be exact. The Production Assistant (PA) seemed genuine with there response and that I should expect to be contacted for a resolution within a week. On 5 December I informed the PA that I had not been contacted and was informed that they were waiting on sales to give me a call. Today is 11 December and still no contact. It does not appear that my situation is being handled with any urgency. Paramount Builders was quick to make the sale by gloating about their product and great customer care, but I digress. I ask that the BBB engage Paramount Builders to reimburse me for damages caused to my property during the shower install. The mirror's cost was $235.63 purchased on 8 November 2024.

  Business Response

  Date: 12/12/2024

  Thank you for alerting us of this customers concerns.  We have been in communication with the client to resolve their concerns.

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

  I would also like to add that the Vice President of Operations was very receptive and understanding to my concerns. He appeared genuine and addressed the challenges quickly and professionally.
  
  Regards,
  
  ******* ********
  
  
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day from numerous numbers, saying they are calling regarding "your request for free estimate on your home improvement project." I have not made any such request to this company. They have texted me as well. No matter how many times I block numbers, they always come up with a different one. It's getting to the point of borderline harassment. My phone number has been registered with the National Do Not Call Registry since July 2022, so they can't claim they do not call numbers on that list.

  Business Response

  Date: 11/04/2024

  Thank you for making us aware of this consumers concerns.  The consumer filled out an online form on October 27th.  We were one of four companies that were sent the inquiry.  By filling out the electronic form the consumer Ops Out of the Do Not call requirement and remains in the classification until they either pick up the phone and inform us to stop calling, or respond to the text with the word STOP.  The call center dialing apparatus automatically calls, and it will keep calling until they say to stop.

  We will of course make this change now and pull them from the dialer.

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please take my phone number off all of your calling lists. Thank you!

  Business Response

  Date: 11/01/2024

  Thank you for bringing this to our attention.  We will of course add this person to our internal Do Not Call list.  It is important however that the consumer also register themselves with the National Do Not Call (***) Registry.  Our records are purged monthly against this list to ensure compliance.  Once we add a person to the *** is can take up to 45 days for the name and number to completely work out of the system due to the potential overlap from the monthly records reviewed.

  Customer Answer

  Date: 11/04/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ********