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          Landmark Property Services, Inc. has 1 locations, listed below.

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            Business ProfileforLandmark Property Services, Inc.

            Property Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2010

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            BBB File Opened:
            7/8/2003
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Incorporated:
            11/12/2003
            Accredited Since:
            11/1/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. M. Pinson Neal III, C.E.O.
            • Ms. Judith L Olive, C.F.O.
            • Mr. Brian Chase, President
            Contact Information

            Principal

            • Mr. M. Pinson Neal III, C.E.O.

            Customer Contact

            • Mr. M. Pinson Neal III, C.E.O.

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Landmark Property at **************** (5811F)At the beginning of December I filed a request for pest control for roaches in my apt and the common areas of the building. The complex sent Orvis out to spray however this did not work and I filed weekly pest control requests for several weeks. I spoke to ******************** and showed him the dead roaches and was told the spray they ordered will not work. I passed this along to ****** oaks with no change in action and wanted additional action since they only sprayed my apartment and not the building. When I spoke to neighbors they reported having also seen the roaches for a long time too. I had roaches crawling in my kitchen, I had to throw away food, I cleaned out all my cabinets and kitchen spaces to ensure cleanliness and redid the way I stored food to try to prevent the issue. Ive been at ****** oaks almost 7 years without this issue. Willow **** continued to do nothing even knowing this was an issue with the whole building. I ended up escalating the issue to the property manager, I sent lots of pictures, videos, and kept the dead roaches for the property manager to come see, she came into my apartment and looked at them and stated that the roaches are due to living in a wooded area, they dont carry as many diseases as other *************** would look into it but its not a big deal. At this point I made the decision to move out and requested to be released from my lease with no penalty but was rejected so I paid $1870 to put in a 60 day notice. I finally got them to send ****** to come and spray but they only sprayed my apartment (not the whole building) because I complained the most, so roaches are still in the common area and they still made it to my apartment a week later. I reported this with picture ************ just said they would send the weekly Orvis guy back out & are refusing to take further action. When I notified them that I wanted to escalate the issue they said arent you moving out anyways
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            James W

            04/26/2022

            Do not rent apartments through them. I placed a work order to have the outside lights fixed back in September of 2021 and it is April 25 2022 and still nothing. We live out in Powhatan County and it's a safety issue for them not to work because of the wild animals and being so dark out. Also if you call or email for any maintenance issues then don't get back to you. I had a washer and dryer replaced in September 2021 and the company who installed the new set broke the back door and tore the vinyl up in the kitchen. Their supervisor came out to inspect the damage and said they would take care of it. Till this day April 25 2022 nothing has been done. The add fees to your rent for no reason and I have tried emailing them three times to not renew our rent and the emails are coming back as being blocked. Do you homework before renting from them

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            BBB Serving Central Virginia

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