Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 recall products from ****. I finally get a schedule from TForce to pick up on 7/11 at 11-3pm. I get a phone call from TForce on 7/11 at 12:52pm stating that he has a small truck need to call his company because the drawer will not fit and never showed up. I called **** who does business with this company states that the only thing they can do is reschedule. I called **** every day because they said OK, next day pickup, next day pickup. Finally, again I call ****. **** said TForce came to my house and the truck was too small. That is a lie. Nobody came to my house, and I did not get conformation text either. I have proof that they did not show up because I have cameras around my house. I don't know what to do. I get the run around with **** and TForce.

  Business Response

  Date: 07/21/2025

  Thank you for bringing this to our attention. We are not showing a pickup in our system for you; this complaint appears to be in our sister company TForce Final mile.  Please contact them for this **** return. 

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This introduction to tforce has been a master class in terrible customer service. I ordered a 375 lbs treadmill that miraculously went missing when it got to the ******** location. The trailer number was no longer assigned. I tried calling the location to get a status and my calls were ignored. ******** from that location had a brief conversation and was supposed to call me back in 15 minutes. I waited a couple of hours to call back and eventually called corporate support. Corporate support called the location for ******** to say she was tending to other shipments and would call me back. I waited a full day before sending an email to get a reply back "Per ********, she already spoke to you regarding with your freight". So, still no answer about what is going on with my shipment. I finally got another email this morning from "Mr. * has been told the issue and that is that we do not have this freight. I spoke to him twice yesterday about it". I don't regret the product I bought, I regret the means it had to go through with this dumpster fire of a company. I have had phones go missing with ***** and those experiences were miles ahead of working with tforce. Bottom of the barrel quotes for shipment leads to bottom of the barrel service by this company. My case echos the hundreds of reviews and ************ If you can stay away this company will taint your reputation.

  Business Response

  Date: 07/21/2025

  Thank you for bringing this to our attention. Please advise the pro or tracking number for your missing order. We are unable to find a shipment with the information provided in this complaint. Once we have that info we can open a case, look forward to hearing from you. 

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reaching out here is my final option to maybe get some resolve. My crate (Tracking# **********) is being held in the ********* facility with no way to get it without a paying over 6 times the amount I was quoted for. My crate was picked up on 05/20/2025 Pickup Reference #WEB64584452. I received a quote (QT630004975) for $346.39 that I payed (Confirmation Number *********). After a few days, I got a call to schedule a delivery to its final destination. We set up a time and day and that time came and went. I got a call the next day saying that there was a cash hold but was now resolved and we scheduled another delivery. That delivery time also came and went. When I called again to inquire I was told there was a cash hold and I owed $1900 on top of the $350 I already paid. This made no sense and a formal dispute was made (Dispute #*******). I was told this would be resolved in 2-3 business days and someone would reach out. A week later when I did not hear anything, I called again. I was told because it was a residential delivery address it was more. $1900 more? I don't know. I can't get an invoice. I asked because the residential address is the reason for the extra $1900 can I send someone to pick it up from the facility? I was told to call the facility directly. When I called them, I gave my information, then was promptly hung up on. So after countless calls and emails I am now here. For context, the crate I shipped is about 36"x32"x24" and weighs 130lbs containing a desk. Using their estimate calculator, with the zip codes for pickup and delivery, a crate 60"x60"x120" does not even cost as much as I am being charged. TForce... you have my information. Please reach out to me so we can resolve this. I just want my crate delivered.

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TForce, as the dedicated delivery carrier for **** orders, has failed to deliver or pickup four orders in the last two months at our residence. **** and TForce provide tracking information for when the delivery leaves the Tempe warehouse. A call comes in to me telling me the anticipated delivery window. I make sure I'm home during that time period.Each time I receive a call from **** and/or find in the tracking link that a delivery attempt was failed. Not one person has come to my door on those days (I have a camera). We are a gated community and I've provided the gate code on all my orders. They can also call from the gate to request entry as a delivery driver. Our front door faces the gate and we are the first house they get to in the community. If any attempt would have occurred, I would have seen it, being that I've scheduled myself to be home with the windows and front screen door open, waiting for this delivery company for hours.These inactions have caused me to have to reschedule installation appointments and delay construction inside our home. I've attempted to address with **** and they continue to point me to TForce. I've submitted tickets attached to my orders, which go unanswered, and their customer service line is unhelpful, referring me back to ****. I am no longer sitting in this circle of unanswered complaints.

  Business Response

  Date: 05/23/2025

  Thank you for bringing this situation to our attention. I think this complaint is for our sister company TForce Final Mile.  We are unable to find any shipments in our system for you with the information provided. TForce Freight is not a primary carrier for ****. If you have a TForce Freight tracking number or numbers, please provide them and we will open up an investigation for the missed deliveries.  

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We shipped a large custom-built crate with a rock specimen from *********, ** to a customer in ******, **. It was picked up without issues on February 21, 2025, and when it arrived on March 3, 2025, the crate was partially open with packing materials spilling out. The customer discovered that the rock specimen was not only off its base but also broken, making it unsellable. Due to delays and multiple failed delivery attempts by TForce, the customer was not present for delivery, and their house manager accepted the shipment without knowing the issue. The customer arrived within an hour, saw the damage, and contacted us. We filed a claim that same day, March 3.The customer arranged to return the crate. To help secure it, they added truck straps. When the crate was returned to us on April 2, 2025, it had been laid flat despite clear instructions on the original BOL to keep it upright. The truck straps were missing, and the damage was even worse. The driver noted this and called his service department to report that the crate had been upright the day before delivery, indicating it was mishandled again just before it reached us.We emailed TForces claims department promptly. A settlement offer was made on April 10 but was insufficient. We responded on April 11 and followed up again on April 18 after receiving no reply. On April 28, we received a letter from a law firm representing TForce, directing all future communication to them.We are a small business, and this mishandling has placed a significant burden on us. The item was a key part of our inventory and intended for resale. The loss of this product, as well as the loss of a valued customer, has caused real financial harm. *********************** lack of communication, missed delivery attempts, and improper handling have been deeply frustrating. We are requesting a fair resolution.TForce claims prior authorization was needed, but their BOL lacks classification guidance, and they accepted the shipment without issue.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two pallets of hardwood from ***** Hardwoods for delivery. The company was TForce. Their driver showed up today 4/8/2025 and refused to deliver the load onto my property because I have a gravel driveway. He refused to back into the driveway up to a concrete pad as well. Other companies have been able to manage to deliver using a pallet jack to the end of the driveway and have been able to back up a truck. The driver wanted to either leave in in the roadway or have me go to their dock to pick it up. I do not have a vehicle to carry that from their dock hence the delivery. Since they were unwilling to deliver, I would like a refund of the $231.39 I paid for shipping and delivery.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention. We are sorry our driver was unable to make this delivery. Drivers use their judgement as to the safety of deliveries. Many do not want to get stuck or damage property.  You would need to contact the shipper for the refund on the shipping and delivery as those funds were not made to TForce Freight by you. We can only process a refund to the payor, this bill is prepaid to shipper.  We are sorry for the inconvenience this situation has caused you. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 18, 2025 March 19, 2025 Amount of Transaction: $604.47 The Business, TForce Freight, agreed to transport my freight shipment (Truck Fire Skid) to a emergency department in *******, ********. Upon the freight being delivered, it did not have any of the packaging materials or protective materials it was shipped with, it was not even delivered on the pallet it was shipped on. Since TForce Freight removed the protective materials, there was thousands of dollars of damage to the product during transportation. The damage was noted on the delivery receipt with the truck driver. We have documentation of all of this. TForce Freight has not tried to resolve this and they have not made any effort to make this right. I just hate that a *************** in ******** bought a new fire skid from us and it left here in perfect condition but TForce destroyed it during shipment but will not make it right. The fire department bought a new product, we built and shipped a new product, and TForce ruined it. Damage estimates are in the $3,000-$4,600 range.

  Business Response

  Date: 04/09/2025

  Thank you bringing this to our attention. After review, there was no evidence substantiating carrier liability for the claim submitted for pro-438765504.  TForce Freight received this freight for transport without adequate packaging to protect it from the normal rigors of transportation. Per our operating 102 tariff item 680, if freight is inadvertently picked up for transport without adequate packaging, then the carrier will hold no liability to any damage that may occur during transport. During transport, orders are loaded with other orders, skidded freight, loose freight, boxes etc.  It is recommended that all machinery be crated to protect it from damage during transport.  We contacted our claims department as they are the experts when processing claims for our company. Any appeal to the declined claim would need to be in writing to that department.  We are sorry for the inconvenience this has caused you and your company. It is our intent to pickup and delivery all orders timely and free of damage. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was supposed to receive a playset I had ordered originally on April 2nd. I received a call that day from ******* saying they would have to deliver it on April 3rd due to equipment issues. I rescheduled my contractor and took the day off work to be there for the delivery. I called in the morning to check on the status of the item and was told it would be there between 1:30-3:30 that day. At 12 noon on 4/3 I received a call saying it couldn't be delivered that day and there was nothing they could do. I already had paid a deposit to have a contractor build the set being reassured it would be delivered. I was told it would definitely be there on 4/4. I called this morning and was told now that it couldn't be delivered because of a "hold" on the delivery and that they couldn't tell me if and when it was going to be delivered. I tried calling back later and nobody answered the phone. I have already lost money on my contractor and have had to reschedule things twice for this delivery and now it seems like it may never come.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention. Unfortunately, this was not a guaranteed delivery. Appointments were missed due to unforeseen issues with the local facility. We do show this order was delivered 4/7, attached is the *** for your review. We are sorry for the delay in delivery and the inconvenience this has caused.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an almost new commercial ride on vacuum and when it came it had been smashed into and many parts damaged. It was hit hard enough to break the strapping and knock partially off the pallet. Driver noticed the damage and took pictures to submit. I have filed a claim with required documents and a list of damaged parts with cost of repair from a repair facility for slightly over $6,000 along with pictures of all the damaged parts. They have denied the claim and I have now placed 2 calls to them for a return call request to get an answer why they won't pay for the damage they did and nothing.

  Business Response

  Date: 04/09/2025

  Thank you bringing this to our attention.After review, there was no evidence substantiating carrier liability for the claim submitted for pro-460582496.  TForce Freight received this freight for transport without adequate packaging to protect it from the normal rigors of transportation. Per our operating 102 tariff item 680, if freight is inadvertently picked up for transport without adequate packaging, then the carrier will hold no liability to any damage that may occur during transport. (This item was not fully enclosed with parts sticking out of the top of the box with only shrinkwrap on top.  Shrinkwrap is not a form of packaging) During transport, orders are loaded with other orders, skidded freight, loose freight, boxes etc.  It is recommended that all machinery be crated to protect it from damage during transport.  We contacted our claims department as they are the experts when processing claims for our company. Any appeal to the declined claim would need to be in writing to that department.  We are sorry for the inconvenience this has caused you and your company. It is our intent to pickup and delivery all orders timely and free of damage. 
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against TForce Freight regarding repeated unauthorized billing attempts against our organization. Despite multiple communications, TForce Freight has failed to address the issue, forcing us to escalate this matter.Our organization has no business relationship with TForce Freight. We have not entered into any current shipping agreements, do not owe any money, and have not authorized any shipments through them. Despite this, we continue to receive invoices for charges that have no connection to our company. Additionally, the entity linked to these shipments, ***********************, is no longer in operation.Furthermore, the listed shipper and consignee on these invoices are not related to our organization in any way. These invoices are entirely fraudulent, and TForce Frieght has been unable to provide any valid documentation proving that our organization authorized these charges. This ongoing issue suggests either gross negligence or deliberate fraudulent billing practices.I am requesting BBB intervention to hold TForce Freight accountable for their actions and ensure the following:Immediate removal of our organization from any billing records related to these unauthorized charges.A formal written acknowledgment from TForce Freight confirming that we are not responsible for these invoices.Full disclosure of any alleged authorization documents related to these shipments.The permanent removal of Southwest Pattern Works from TForce Freights system to prevent any future erroneous billing.A guarantee that we will not receive any further invoices related to these unauthorized charges.I appreciate the BBBs assistance in addressing this matter and ensuring that TForce Freight upholds ethical business practices.Please let me know if you require additional information to process this complaint. I look forward to your response and a resolution to this issue.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this situation to our attention.  After reviewing this case, the 5 invoices being billed to Southwest Pattern Works at **************************************************** were all billed to this location in error.  They should be billing another company with the same 200M in their address. (Our records are set up by first 4 characters of the company address) All 5 invoices have been corrected in our system to bill the correct payor. Thank you again for bringing this to our attention, we are sorry for the inconvenience this mistake has caused you and your company.   

  Customer Answer

  Date: 04/09/2025

  
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I would like TForce to also remove Southwest Pattern Works from their customer system as it is not longer in business. This will ensure that this issue will not happen in the future. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** *******
  
  
  
  

  Customer Answer

  Date: 05/20/2025

  Thank you for your response. However, I would like to clarify that although TForce initially indicated the matter was resolved and no further invoices would be issued, we have since received additional billing statements related to the same issue.

  
  

  This ongoing activity directly contradicts the resolution previously confirmed and continues to cause unnecessary disruption on our end.

  
  

  We respectfully request that this complaint be reopened and that TForce provide formal confirmation that:

  
  

  1. All billing has ceased permanently for the disputed shipments;

  
  

  
  

  2. *********************** has been fully removed from their customer system;

  
  

  
  

  3. No future statements or invoices will be sent to our company in error.

  
  

  
  

  
  

  For your reference, I am attaching a screenshot of the most recent billing statement we received.

  
  

  If necessary, we are prepared to file a new complaint, but we believe this should be addressed as an extension of the existing unresolved case.

  
  

  We appreciate your continued support in bringing this matter to a full and final resolution.

  
  

  Business Response

  Date: 05/23/2025

   Thank you for taking the time to reach back out. Unfortunately, nothing is attached in this request for us to review.  All the pros from the previous concern were corrected and have since been paid in our system. Please disregard any further statements as they were sent in error. No outstanding invoices are showing under your account in our system.  We have submitted a request to have your account removed from our system to prevent any further billing errors.  We are sorry for the inconvenience this has caused you and your company.  Thank you again for bringing it to our attention and giving us the opportunity to correct the error.

  Customer Answer

  Date: 05/27/2025

  Thank you for forwarding TForce Freights response.
  While we appreciate their statement that the issue has been corrected and that our account will be removed, we have continued to receive billing statementsmost recently on May 19, 2025, referencing charges from 2023. This ongoing activity raises concern that outdated information remains in their system.
  We will consider this matter resolved only upon receipt of official documentation confirming that *********************** has been fully and permanently removed from TForce Freights customer system. Without such proof, we remain concerned that additional statements or billing errors could continue.
  We are again attaching the most recent statement and the email it was sent with for reference.
  Thank you for your continued assistance in helping us bring this matter to a complete and permanent resolution.
  Sincerely,
  
  Regards,
  
  ****** *******
  Director of Organizational Resources