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Find a Location

Stanley Martin Homes LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforStanley Martin Homes LLC

    Home Builders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    80 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Stanley Martin Homes LLC has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      11710 Plaza America Dr Ste 1100, Reston, VA 20190-4771
      BBB File Opened:
      10/14/1999
      Years in Business:
      57
      Business Started:
      10/31/1966
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Stanley Martin Companies LLC
      Business Management
      • Mr. Stuart Ginsberg, Manager
      • Mr. Joel S. Reed, Executive Vice President
      • Mr. Steve Alloy, President/CEO
      Contact Information

      Principal

      • Mr. Stuart Ginsberg, Manager
      • Mr. Joel S. Reed, Executive Vice President
      • Mr. Steve Alloy, President/CEO

      Customer Contact

      • Mr. Joel S. Reed, Executive Vice President
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      80 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/15/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      My husband and I entered into a contract for our new condo at the Village of ************* back in May of 2022 and put down $22K in escrow.. it is now May 2023 and we have yet to move into our home... The original reason for delays was due to an AMP switch gear which they knew was on backorder months before they started selling these homes. The switch gears were recently delivered in February of 2023 and were installed fairly quickly.. however we still can not move in because they did not provide the right documentation to the *** office and got their submission rejected.. My husband and I have been paying month to month rent since October of last year and this has caused so much stress and frustration. Truly a nightmare!! The sales reps don't care, and Stanley Martin refuses to give us our money back even though they lied about when closing would be. STAY AWAY! Do not go into a contract with this immoral company.
      Read More

      Customer Reviews

      21 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Laura H

      1 star

      05/21/2023

      MY EXPERIENCE / MY OPINION: I terminated the contract with Stanley Martin Homes for Phase 1 townhome before closing and ultimately surrendered a very large deposit. Besides having to deal with barely any communication from the project managers (quick turnover within a week) from the beginning, water intrusion into the home over an extended period of time caused significant mold growth which was further affected due missing barrier materials at the base of the home and roof. Our inspector found numerous issues including the mold, which was all along the entire backside of the home including the shared firewall in the moisture prone bathroom. Verbally told on more than one occasion that all items would be resolved. The mold was 'treated' by applying a bleaching-type agent with what appeared to be a plastic shovel and letting it dry. When we addressed our concerns prior to insulation installation, including input from a 3rd party mold expert to have these areas cut out/removed, I was ignored. Insulation proceeded. Note, builder does not have to address findings from the private inspection per contract. I was told mold testing is not done throughout the duct systems. I was told they replaced one dripping wet duct but never heard back when my realtor discovered a second one. Buyer is responsible for any mold growth (or regrowth) after closing regardless of the cause including warranty related issues. We were told the matter would be escalated only to have that individual be copied on emails without any communication, including not showing up to a meeting scheduled to discuss concerns. The contract is super long and exhaustive, as if they have been through this several times? I could go on with other issues. They will resell that property probably for more than what I was going to pay for it. If this helps just one family!

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