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Complaint Details
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Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 24May21, I received a quote for the following work: remove stain from my fence, clean the fence, restain the fence, and clean front porch columns (3). The total quote was ****** for all work. I called Envirowash in/around 11JUN21 to get a new estimate sent to me for just the stain removal (**** as quoted). The person on the line stated that Justin (the salesperson) was out of the office on vacation and a new quote couldn't be rendered at this time. She instructed me to approve the estimate and she would schedule the work requested and fix everything on the backend when he returned. I was not required to pay a down payment for the **** of work approved/quoted. At the time of scheduling my appointment, I was under the impression my job would be **** for the completed work. Envirowash now request I pay an extra $*** (originally *****) for the work completed. This is the first to my knowledge the company was under the impression the other services would be scheduled later.Business response
09/29/2021
Hi ******* ********
I’m sorry to hear about the misunderstanding. I have looked into your account and would be happy to give you a call tomorrow to discuss and resolve this matter. I look forward to speaking with you more then.
Regards,
Envirowash
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Contact Information
1533 Willis Road
N Chesterfld, VA 23237
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.