ComplaintsforHealth Savings Administrators LLC
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
HSA bank has refused a payment for eyeglasses I purchased from my eye doctor. I looked over the *** regulations and HSA banks cannot legally deny allowed expenses. This is clearly and allowed expense. Moreover, I have paid using my hsa for eyeglasses several times at the exact same office in the last three years. I have been on the phone for 1/2 hour, wasting my valuable time. If you are going to illegally deny claims, you could, at the very least, answer the phone.Initial Complaint
11/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have always had problems with assessing my HSA account with Health Savings Administrators on their website. Never can log in and told to call a number which no one answers. So my wife and I had decided to transfer the two separate accounts last March to another HSA administrator with better ratings through ***********. I have contacted this company 3-4 times with telephone calls and emails and through the company to which the money is to be transferred to no avail. My account is over $******* and my wife's is about $******. Please facilitate these two transfers or tell me to whom I can ask to get this done. Thanks, **** ** ***** **Initial Complaint
08/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have an HSA account with HSA bank through my employer. I called recently as I keep getting a few even though my account meets the minimum amount. In my call in July, I checked my balance to ensure the fee was removed and instead saw my entire savings account missing. I called to find out what happened, and they said they cut a check and the amount was cashed. I never called in to withdraw my account and they had no answers to my basic questions such as where was the check sent, what number called in and any other basic security breaches that seemed to have happened. I've been calling in for a week with no updates and my calls frequently are dropped. There are doing nothing to figure out what happened with this fraudulent activity (maybe an inside job as my history is also wiped?). No one should expect a bank to wipe out their accounts and not prudently investigate this issue! Please help!
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Contact Information
PO Box 73688
N Chesterfld, VA 23235-8044
Business hours
Today,8:30 AM - 7:00 PM
MMonday | 8:30 AM - 7:00 PM |
---|---|
TTuesday | 8:30 AM - 7:00 PM |
WWednesday | 8:30 AM - 7:00 PM |
ThThursday | 8:30 AM - 7:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.