39 Customer Reviews
Sort By
Review from Thomas S
5 stars08/27/2024
What a great experience working with ********* as we explored building a new home. ********* was patient and extremely helpful with the hundreds of questions we posed. She was very prompt in forwarding documentation so we could have a complete picture of the new community.Review from Enrique M
5 stars07/16/2024
My wife and I had a great experience with ******************* from Main Street Homes, she is great at explaining the options and was ready to answer every question we had, making this new home acquisition a stress free experience.Thank you so much for your help.Review from Melanie B
1 star07/10/2024
Finishes and subcontractor accountability are poor. We have had numerous issues - mostly minor, but A LOT of them. Its particularly annoying when you spend over $700K on a house and they cant seem to see slanted drywall corners, flooring with saw blade overcuts, sloppy paint, screens that dont fit, inaccurate wire size installed, crooked handles, incorrectly hung doors, the list goes on. It takes time out of my schedule to deal with contractors coming back out to re-do work.Our latest and biggest battle - we upgraded into better flooring for waterproofing, but its not. MSH installed the hardwood flooring differently than Mohawks published installation instructions, which means part of our waterproof warranty is sacrificed. So the sell in the design center is miscommunicated and misrepresented. After fighting, they (MSH and Mohawk) agree theres a miscommunication - they wont admit to any wrongdoing - but in the end Mohawk is apparently going to refund us the upgraded amount. Im not sure why Mohawk is compensating us, not Main Street, but at this point I dont care. The fact that nobody accepts responsibility, that MSH doesnt hold the subcontractors accountable, is hard to fathom, but its reality. I would NOT recommend Main Street to anyone looking to buy a new construction home. If you do, make sure you can stand up for yourself and push hard (because theyll belittle you and make you think that all these things are normal). Having a mechanically included background, or at least understanding how things work and calling them out is the only way to get what you want and what youve paid for. Are any other home builders any better? Probably not. Is the house going to fall apart? Not likely. But its still not acceptable workmanship and they should be embarrassed to pride themselves they way they do. They should be ashamed of how crappy their work ethic is. How do you sleep at night knowing you half-@$$ed a home that people spend hard earned money for?Review from John H
5 stars06/05/2024
***** from Main Street Home @ ************* was very kind, extremely knowledgeable and certainly patient with us as we made our decision.
W.V.McClure, Inc. Response
06/06/2024
Thank you for providing feedback about working with your new home consultant at ************ in *******, ********. We are glad to hear that you had a positive 5-star experience with him!Review from Jodi S
5 stars05/20/2024
Great team of people, ***** in sales was great. He kept us informed the entire time!W.V.McClure, Inc. Response
05/21/2024
Thank you for the feedback on your experience building with Main Street Homes. We are happy to hear that you had a positive experience working with your new home consultant and that he provided great communication during the building process. We hope you enjoy your beautiful new home and community!Review from Ash H
5 stars03/18/2024
***** with Main Street Homes was excellent. He made home buying with MSH smooth.W.V.McClure, Inc. Response
03/21/2024
Thank you for the feedback and review about your sales experience working with your new home consultant while building with Main Street Homes. We are proud to have him on our team and think he is also terrific.Review from Hernan C
5 stars02/17/2024
Our sales representative, *******************, has been professional, courteous, extremely responsive and wonderful to work with. We're still early in the process of our new build, but he's definitely made this a wonderful experience.W.V.McClure, Inc. Response
02/19/2024
Thank you for providing feedback on your new home consultant and sales experience with Main Street Homes. We think ***** is terrific as well! We look forward to building your ***************** and experiencing your new community.Review from Dennis K
1 star02/03/2024
Sales and process of the build was great. Unfortunately we had issue before the 1 year **** and took them almost a year to finally fix it, so we thought. We bought in January 2020 with a lot of upgrades including our master shower and we have had nothing but problems with the tile work. They finally fixed the leak that was happening and going under our house, like I said almost a year later after the warranty. Now we just hit our 4th year and our shower is completely crumbling, literally. Tile is flaking, grout is cracking all over and the worst part is that the tile floor is sinking and broke all up. Absolutely horrible that this is only a 4 year old house and its having this issue and problem. Might talk to an attorney to see if anything can be done but I doubt it. This company doesnt seem to care. They only care about getting their money.W.V.McClure, Inc. Response
02/13/2024
We have had no communication from this customer notifying us that they had an outstanding issue. Our customer care representative contacted the customer by phone and email and did not receive a response, so they visited their home with our tile trade partner. We met with ************** and ********************** to review their concern. They expressed that they love their home and that the tile and grout issue in their primary bathroom is their only complaint. It was determined that caulk and grout were needed, and our tile trade partner agreed to make the repairs working directly with the homeowner. The work is scheduled for Monday, February 19, ****.Review from Justin P
5 stars12/15/2023
****** was great to work with, accommodating and personable. Would recommend Main Street Homes to anyone looking.W.V.McClure, Inc. Response
12/19/2023
Thank you for your feedback on working with ****** at ***** *******. We think she's fantastic as well! We appreciate your recommendation of Main Street Homes and hope you enjoy living in your ********* townhome.Review from Lawrence A
5 stars11/21/2023
Wowwww!!!what A breath of fresh air dealing with Ms. ************************************** is truly making our process of building our house an easy & pleasant experience. ******** is not only professional,she is knowledgeable,courteous,pleasant,& patient. ******** is undoubtedly an asset to MSH. It is our hope that she be duly awarded for it.W.V.McClure, Inc. Response
11/30/2023
Thank you for your feedback on your experience with ********! Yes, we agree; she is a fantastic asset, and we enjoy having her on our team. We look forward to working with you as we build your ***************** home.
Customer Review Rating
4.08/5stars
Average of 39 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.