Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original complaint letter is below:"Im reaching out to express my deep frustration and disappointment with the handling of my recent vehicle purchase. While I understand your role is not in sales, I am hoping you can either assist directly or help escalate this to the appropriate parties who can.From the start, I have been met with a troubling level of misinformation and a lack of transparency that has made this process incredibly frustrating. To summarize:I was not informed until after signing paperwork that the vehicle would not be ready that weekend due to maintenance.I was then told it would be ready by Wednesday, prompting me to cancel travel plans and arrange for shipping.The shipping team attempted pickup on Wednesday and Thursday and, only to be turned away each time because the vehicle was still not ready.I was then told it would be ready today Friday May 23rd at 6 pm.I was told the delay was due to filters originally, only to later discoverafter contacting the service department myself at 6pm today after I was told, yet again, it was not readythat the vehicle is undergoing a transmission ************** no point prior to signing was I informed that the vehicle needed a transmission replacement. That kind of detail is absolutely critical to share, and the fact that it was withheld or discovered only after repeated follow-up is unacceptable.I was even offered the option to back out of the dealsomething I never requestedwhich added to the confusion and frustration.This entire experience has been unacceptable, and frankly, the worst customer service Ive encountered. I would like to understand how your team intends to correct this situation immediately. Additionally, I request that all further communication be handled via email or text.I hope this matter receives the urgent attention it deserves."I already emailed the business directly, twice and entered a ticket on ************************** with no email response. I requested email only.

  Business Response

  Date: 06/02/2025

  To the BBB. Thank you for the opportunity to respond to the claim submitted by *** ****** *****. We sincerely regret the inconvenience *** ***** experienced and appreciate the chance to clarify how the matter was handled and ultimately resolved.
  *** ***** purchased a pre-owned 2021 Chevrolet Corvette from Bomnin Chevrolet Manassas. At the time of delivery preparation, the vehicle was undergoing final service inspection. Unfortunately, during this process, a transmission issue was diagnosed, which required replacement before the vehicle could be safely released. Regrettably, this information was not properly communicated to *** ***** at the time of signing, which understandably led to confusion and dissatisfaction.
  Initial delivery was expected for the weekend following the sale, and when the delay became evident, our team attempted to keep *** ***** updated. However, there was a breakdown in consistent communication, particularly around the specifics of the service delay, which contributed to his frustration. Our service department initially referenced general maintenance when the real issue was, in fact, more significant requiring a transmission replacement.
  *** ***** also decided for vehicle shipping, and his transport company attempted pickup on multiple occasions (Wednesday and Thursday), only to be turned away due to the vehicle not being ready. This resulted in financial inconvenience to *** ****** which we take full responsibility for.
  Resolution Provided:
  1.Full Transparency and Repairs Completed:
  The Corvettes transmission was fully replaced with a factory-certified GM transmission by our dealership. The work was completed by our certified technicians and is fully covered under ************** Parts and Labor Warranty, providing *** ***** with confidence in the long-term reliability of the repair. Documentation was provided to *** ***** confirming this.
  2.Vehicle Delivery Completed:
  The vehicle was successfully picked up by *** ****** transport company and delivered on Thursday, May 29, 2025. It was released only after passing a complete post-repair inspection and quality check by our service department.
  3.Customer Compensation:
  To make amends for the inconvenience and the failed transport attempts, Bomnin Chevrolet Manassas agreed to reimburse *** ***** $300, the cost he incurred because of the initial missed pickup. A written confirmation of this reimbursement has already been provided to *** *****.
  4.Commitment to Communication:
  We have acknowledged *** ****** request for written/email communication only. From the moment that request was made, our team has complied, and we will continue to communicate only through written means moving forward.
  We understand *** ****** concerns regarding the value of the vehicle post-repair. However, please note that the replacement part is OEM, installed by certified GM technicians, and covered under ** warranty. There is no impact to the vehicles title or structural integrity, and the completed work enhances the mechanical reliability of the vehicle.
  We deeply regret the customer experience *** ***** had and recognize that delays and communication issues contributed to his dissatisfaction. Weve addressed this internally to ensure future cases are handled with better coordination and transparency. *** ***** is now in possession of the vehicle, and we are confident that the matter has been resolved in good faith.
  Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 06/15/2025

  The transmission has also gone out as of Saturday June 14th.

  Customer Answer

  Date: 07/13/2025

  The business took a very long time to respond. I have not had a chance to sit down and break down the issues in their response but I am far from satisfied. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, my vehicle's check engine light illuminated and subsequently stalled. I took the vehicle to the ******* Chrysler Jeep Dodge Ram dealership, as Bomnin Chevrolet does not specialize in Ram vehicles. My previous visit to Bomnin for the same issue resulted in no resolution, and I was advised to return to an authorized Ram dealer if the check engine light activated ******** *******, it was determined there was water in my transmission, requiring a complete transmission replacement. I communicated this to ***** ****, the Sales Finance Manager at Bomnin, who assured me that my premium extended warranty from **************************** would cover the repairs.However, when the service manager at ******* submitted the claim, it was denied. I attempted to reach ***** multiple times for clarification but received no response. By the end of December, ***** informed me he had discussed the situation with **** **********, the General Sales Manager, and assured me it would be resolved. He instructed me to re-submit the claim, promising it would be approved.I followed up with the service manager at *******, who re-submitted the claim, but it was denied again. Since January 1st, I have left numerous messages and emails for both ***** and **** without receiving any response. This lack of communication reflects poorly on the customer service I expected.The financial impact has been significant, causing frustration and potential financial losses due to my vehicle being out of commission. I believe my consumer rights have not been respected, and the dealership is avoiding their responsibilities.

  Business Response

  Date: 03/03/2025

  To the BBB. Back on February 6th the customer was contacted and informed of the repair being approved. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure if it is just salesman ***** ***** or the entire dealership, but he is the epitome of a slime ball salesman. Do not use him. I live over 2.5 hours away so I negotiated over the phone and text. We agreed on a price for the vehicle that included them installing side steps ( on a $75000 truck). After driving my family all the way there we quickly realized what type of salesman he is. Once we sat down he showed us the agreed upon price then added $1400 for the steps and $400 for wheel locks. Of course we told him that was not the deal and he quickly walked us to the door as I began to get loud. You can tell just by his demeanor and attitude that this was common practice for him. Be warned, stay away from ***** *****!

  Business Response

  Date: 01/15/2025

  To the BBB.
  Thank you for the opportunity to respond to the concerns raised by Mr. ****** regarding his recent interaction with our dealership. While we regret his dissatisfaction, we would like to provide a detailed account of the events to clarify the situation.
  Mr. ****** expressed interest in a vehicle priced at $75,000 and negotiated terms with our sales representative, ***** *****. During these discussions, Mr. ****** was informed that the truck he was interested in included dealer-installed accessoriesspecifically, side steps and wheel lockswhich are standard additions to this particular vehicle. The price provided to Mr. ****** over the phone and via text clearly included these accessories.
  Upon arriving at our dealership, Mr. ****** requested additional discounts on the agreed-upon price. When it was explained to him that the price, inclusive of dealer-installed accessories, could not be further reduced, Mr. ****** became upset. He stormed out of the showroom, yelling profanities and threatening to tarnish our reputation by leaving negative reviews across multiple platforms. Since then, we have observed a series of reviews from Mr. ****** and individuals who appear to be his family members, reiterating defamatory claims against both our dealership and Mr. ************ clarify, our pricing is always disclosed transparently, both verbally and in writing. Our advertised pricing includes the following disclosure:
  All prices exclude tax, tags, title, freight, registration, electronic filing fee ********* $23, Out of State $199), and processing fee of $999. Destination (factory transportation fees) not included in the advertised pricing. Plus dealer-installed accessories.
  We honor our advertised pricing and stand by the transparency of our processes. Unfortunately, we could not meet Mr. ******* demand for additional discounts, but we firmly deny any suggestion of dishonesty or bad faith in our dealings.
  We respect Mr. ******* desire for no further contact and will honor this request. However, we respectfully ask that he cease defamatory comments and allow us to focus on providing excellent service to our customers.
  We appreciate your attention to this matter and remain committed to conducting business with integrity and professionalism. Should you require any additional information or documentation, please do not hesitate to reach out.
  Sincerely, Bomnin Customer Support Team. ************************************************************
  

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the dealership to purchase a vehicle. I SAW the vehicle, CHOSE IT, and purchased it. Financed through them did all the paperwork everything. They gave me the car and I drove it home because it is mine now. Even came back the next day to the dealership no issues. Now three days later they are calling me and telling me they gave me the wrong vehicle and to come back and swap it out. Its been three days now, my tags are supposed to come end of this week according to the dealership. They are saying this vehicle is not mine. They want to now give me a different trim chevrolet suburban with less features and different seating. I saw liked and picked this one, I paid for this one. I spent 5 hours at the dealership to buy this car. This is nonsense and fraudulent activitiy. They have a buyer in ******* now for more money now they want me to bring this vehicle back. This is unethical and unacceptable.

  Business Response

  Date: 11/22/2024

  Thank you for bringing ******************** concern to our attention. We appreciate the opportunity to clarify the matter and provide details on how this issue has been resolved.
  After thoroughly reviewing the situation, it appears that the root cause of the issue was a clerical error that occurred during the processing of the vehicle purchase. Mr. ******** initially intended to purchase a specific Chevrolet Suburban, and this was the vehicle he selected during his visit. However, due to an internal error, the paperwork and delivery process mistakenly associated him with a different vehicle.
  Once the discrepancy was identified, our team promptly contacted Mr. ******** to explain the situation and address it in a manner consistent with his intentions. Upon his return to the dealership, we clarified the error, and Mr. ******** subsequently signed the paperwork for the correct vehiclethe one he initially intended to purchase. The matter has since been resolved, and he has taken delivery of the vehicle he originally chose.
  We understand the inconvenience and frustration this situation may have caused, and we have taken steps internally to ensure such errors do not occur in the future. Please rest assured that there was no intent to mislead or cause distress to Mr. ********* Our focus was solely on rectifying the clerical error and ensuring he received the correct vehicle with the features he selected.
  If Mr. ******** has any additional concerns or questions, we welcome him to contact us directly so we can address them promptly.
  Thank you for your understanding. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17, I purchased a new 2024 ***** Colorado from Bomnin Chevrolet in Manassas. Prior to speaking with the loan/finance person, the total price we agreed upon was (roughly) $35,500. I say roughly because ultimately I never received the final paperwork even after requesting in 3 times. When we went to talking to the finance person, I was told that my vehicle came with a ******* bumper to bumper warranty and a "FREE" maintenance [package for 5 years. At the time I singed the paperwork, I though the monthly payment was a little high but I did add gap insurance so I figured I calculated it wrong in my head. I signed the paperwork electronically and was given a *** with all the documents as well a printed copy of the loan information for my insurance company. According to the paper the loan was through ***************. 9/15 - I received a letter from ************ to set up my account for my loan. Thought it was odd since I thought my loan was held by ***************. Once I set up my account I was shocked my loan was $44,456.01. $8K more than I expected. I went to check my *** to look at the paperwork but the *** was blank. On 9/16 I called the dealership and left a message for ***** in Finance. I never received a call back. On 9/17 I called again and asked for *****, I got a guy who won't give me his name. He was very rude and constantly talked over me and wouldn't let me talk. He told me the $8,382.45 was for the warranty, FREE Maintenance package and tax. I tried to tell him I never agreed to those and was told it was part of the vehicle price but he won't let me talk In the 30 years I have been buying cars I NEVER get the warranty or any extra packages. I never agreed to this. I have requested my paperwork but never received it. I would like my $8382.45 back and a copy of all paperwork from the dealership.

  Business Response

  Date: 10/10/2024

  To the BBB. Our General Sales Manager **** ********** spoke to the customer and the customer agreed to cancel the product the customer claims she never purchased and for her to come into the store and bring back the blank USB and get a new one for her paperwork. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 10/26/2024

  I sent a certified in which the dealership finally responded. It took a month but I did get a refund

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONTRACT TAMPERING- I signed a contract with this dealer on 02/28/23, for a used truck. This year around Feb 2024, a light came on the dashboard, upon learning this was an expensive fix at a dealer. I pulled the contract given on a USB drive. I remember when signing the contract, the selling *** stated that I HAD to have a warranty to cover ONLY if the ENGINE breaks, he said to sign and that was it, I remember he zoomed the line where to sign and I did not see below the line there was the statement that the warranty was an option and not required to purchase the vehicle which he did not mention to me, he added the most expensive "Platinum" for $3,998.00. I read the warranty contract and notice there are other parts cover under, I called to verify, and it is. The warranty also stated they can cover the diagnose fee that the dealer charges to diagnose the vehicle. I called the dealer and made appointment in April, when I showed up, the dealer stated that the warranty does not pay the diagnose fee and that the warranty may not pay for fixing the truck, and that I had to pay for it which will be thousands of dollars. I got very upset and left, I did not leave the truck. I kept calling around for several weeks to different mechanics, due to been fear I could ruin my truck more if I don't get it fixed soon. Not finding a reasonable estimate/diagnose I ended back in the same dealer in June to get the diagnose only. I made an appointment for 06/04/24 @ 10:00AM. I called the dealer several times throughout the day to get the status of the truck, no answer sometimes, I want to the dealer at the end of the day, the tech stated their mechanic COULD NOT look into my truck due to NOT having a DODGE computer system and he stated that I needed to take it to actual dodge dealer to get it diagnose. Please see PDF attached due to over exceed the characters remaining

  Business Response

  Date: 08/12/2024

  Dear ********************,
  Thank you for bringing your concerns to our attention, and we apologize for the frustration and inconvenience you have experienced.
  We understand that you feel misled regarding the service contract and that there were issues with your recent attempts to get your truck diagnosed and repaired. Your satisfaction is important to us, and we take these matters seriously.
  **Contract Signing:** We understand that there may have been confusion regarding the necessity of the warranty at the time of purchase. We strive to ensure that our customers fully understand all aspects of their agreements. The warranty is always presented as an optional add-on and never as a mandatory requirement for the purchase. 
  **Service Appointment and Diagnosis:** We sincerely apologize for the inconvenience you encountered while trying to get your vehicle diagnosed. As you mentioned, when you visited us on June 4, 2024, our technician informed you that we lacked the specific Dodge computer system required for the diagnosis. We then referred you to a Chrysler dealership equipped to handle the diagnosis properly. We understand that this situation was frustrating, especially after being informed that the warranty might not cover the costs.
  **Warranty Coverage and Resolution:** It seems there was a misunderstanding about the coverage provided by your warranty. While diagnosis fees are indeed covered, they are only reimbursed if the repair is confirmed to be covered by your policy. The dealership that performed your repairs communicated that the total bill was $729.91, with $529.91 covered by the warranty after your $200 deductible. However, you declined the warranty coverage and chose to pay the total bill yourself. We apologize if there was any lack of clarity regarding this process.
  **Next Steps:** In light of your dissatisfaction and to resolve this matter, we are prepared to process a refund for the remaining balance of your service contract, calculated on a prorated basis. To proceed, we kindly ask that you provide us with the current mileage on your truck.
  Once we receive this information, we will cancel the warranty and issue the refund promptly.
  We sincerely apologize for any inconvenience this situation has caused and appreciate your patience as we work to make things right. Please let us know how you would like to proceed or if there are any other questions or concerns you have.
  Thank you for your understanding.
  Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2021 ***** Silverado and brought it into Bomnin ***** for transmission repair work covered under the manufacturer's warranty. They issued me a loaner and told us to come back in 25 days to resign the loaner paperwork. On 6/26/24 I came in to resign the paperwork with the same cashier as the 1st time. The form said the emergency tag transfer was good through 7/21 but then the service team member ***** called me on July 3rd around noon (right before the 4th holiday) to tell me the cashier shouldn't have reissued the loaner and I needed to have it back to the dealership by 6pm that say or there would be consequences. When I called back later, I spoke with the cashier i had worked with the previous two occasions and she proceeded to lie to me and say she isn't the one who checked me out the 2nd time even though I have her signature on my copy of the form. *************** the service **** said they would come get the car so I removed all personal belongings and still the loaner vehicles is just sitting abandoned in my driveway. I wouldn't dare drive it at this point because of all the dealerships chaos. My truck is still sitting at the dealership apparently awaiting parts that have no ETA to this day. GMC has no update on the parts ETA and says to rent a car and they'll reimburse me but I cannot afford to pay $1500-$2000 a month for who knows how long. Getting ready to let the bank reposses the truck from the dealership and cut my losses. Too much to deal with.

  Customer Answer

  Date: 07/24/2024

  Loaner vehicle was returned to the dealership but still no apology or update on the vehicle being repaired or a new loaner. 

  Business Response

  Date: 07/25/2024

  Dear BBB,
  The customers complaint does not show a resolution desired. We do not agree with her narrative, however the vehicle is under repair pending parts. We will continue the vehicle repair until completion determined by GM guidelines for repair. 
  The customer was offered a loaner vehicle that is still available for her use today.
  Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing a 2015 ***** Tahoe, they had a set proposal. I got insurance on the car. I spoke to the finance manager they said its my car they ran my credit deals done. I was trying to buy the car for two days. After all that they told me someone else just came in and paid more and I lost the deal. I asked why did you send me a proposal and run my credit make me get insurance if the truck was sold to someone else? They did not want to answer they wouldnt speak to me at all simply didnt care to make it right or even explain why I lost the deal.

  Business Response

  Date: 07/01/2024

  Dear Mr. **************** you for reaching out to us regarding your recent experience with the purchase of the 2015 ***** Tahoe. We apologize for any inconvenience this situation may have caused you.
  We understand your frustration and would like to address your concerns directly. According to our records, you were initially sent a proposal and agreed to the terms outlined. After you submitted your application, we requested that you finalize the deal by signing the contract electronically. At that point, you expressed a desire to negotiate the price further. 
  You were informed that there were multiple interested parties for the vehicle and that we could not hold the vehicle any longer if you did not agree to the terms previously discussed. Unfortunately, after a few days without a finalized agreement, we sold the vehicle to a local customer who agreed to our sale terms.
  Regarding your credit inquiry, by completing the application online, you consented to having your credit checked as part of the financing process. This is a standard procedure to secure financing based on the terms initially agreed upon.
  To address your desired resolution:
  1. We are unable to request the credit agencies to remove the inquiry as it was done with your consent as part of the application process.
  2. We would be happy to assist you in finding another SUV with a similar deal. Please let us know your preferences, and we will work diligently to find a vehicle that meets your needs.
  We value your business and hope to resolve this matter to your satisfaction. Please feel free to contact us directly to discuss further steps.
  Thank you for your understanding and cooperation.
  Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 07/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21821140
  
  I am rejecting this response because: what youre stating is false when I spoke to the sales ***resentative I asked him pacifically to negotiate the price because Im coming from far to pick up the car. I know he informed you that I wanted to negotiate the price because he said he would be able to do $28000. You sent me over the proposal for a different amount and I asked the manager what is this. I then proceeded to explain to you that I wanted to negotiate the price slightly the sales *** told me to get insurance on the car because its my car. The sales *** already did a soft inquiry to prove I could purchase the truck. After the sales manager said ok to the price change I told her to run my credit to purchase the truck. Then you guys told me that you were unable to sell it to me after I got insurance and was told it was my car. I called you multiple times while you were speaking to the person that you were selling the car to you would not speak to me or allow me to speak to a manager I have a recording of speaking to the sales *** and him saying you have a better offer for the truck and are speaking to them. You sold the car from under me for $800 more. You are practicing shady business procedures and the managers there did not even talk to me or take my phone calls purposely to cut me out of the deal. Why would I purchase a vehicle from you knowing what kind of shady business you do at your dealership. You should remove the credit check because you sold the car from under me purposely and should be liable for hurting me credit score. 
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/19/2024

  Dear Mr. ******************** you for your response and for providing additional details about your recent experience with our dealership. We have reviewed your concerns thoroughly.
  
  While we understand your frustration, we want to clarify the situation:
  
  1. **Price Negotiation:** Our records show that the initial proposal was sent based on the agreed terms. Any subsequent negotiation attempts were noted, but the final agreement was not reached within the timeframe required to hold the vehicle.
  
  2. **Insurance and Credit Check:** The advice to obtain insurance was given under the assumption that the deal would be finalized promptly. The credit check was conducted with your consent as part of the standard application process.
  
  3. **Communication:** Our team was engaged in discussions with multiple interested parties, which may have led to a perceived delay in communication.
  
  Given these points, our resolution remains as follows:
  
  1. **Credit Inquiry:** We cannot request the removal of the credit inquiry as it was performed with your authorization during the application process.
  2. **Vehicle Search:** We are committed to assisting you in finding another SUV with a similar deal. Please provide us with your preferences, and we will work to locate a suitable vehicle.
  
  We aim to resolve this matter to your satisfaction. Please contact us at ********************** to discuss the next steps.
  
  Thank you for your understanding.
  
  Sincerely,
  **** **********
  General Sales Manager
  Bomnin Chevrolet Manassas 

  Customer Answer

  Date: 10/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21821140
  
  I am rejecting this response because:
  They did a soft credit check I said to the sales *** that I wanted a better deal. He said he would work on it. I spoke to the finance manager she said she was never told about me asking for a lower price. They would not speak to me when they had the new customer there purchasing the car from under me for very little more then what I was paying. They are unprofessional liars and should be ***rimanded for reducing my credit score as well as selling a truck that I was told was mine and to put insurance on for pick up. I would never do business with a company that can conduct them self so fraudulently.  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You visited Bomnin Chevrolet because your ***** Sonic was shaking, and *************************** served as your service advisor during the initial visit. ****** provided excellent service and recommended a list of services for your car. After about a week, you arranged for the services, but the parts were out of stock and took two to three weeks to arrive. When I dropped off the car, I requested a quote for cosmetic front-end damage repair. After my car was repaired, ***** from the collision department prepared a quote, and suggested that I use my insurance to repair the car. When you picked up your car, your son noticed a new noise. The mechanic, *****, confirmed that the noise wasnt present when the car arrived or when he finished working on it. *******************, the Service Desk Manager, suggested you pay for the repair, attributing the noise to the accident. However, the accident happened in 2016, and the mechanic had already confirmed the car wasn't making this noise before. **** attempted to minimize the noise by changing a part but said you still needed to pay for the alternator replacement. You escalated the matter to *********************, the Collision and Body Shop Director, but he was very rude. About five staff members met in ****'s office behind a closed door for about 15 mins. ***** then offered a discount of $75 off per labor hour. You asked **** for documentation of the part he changed, but he claimed he never changed anything. You mentioned filing a complaint with the Better Business Bureau. ***** *****, and 3 others became aggressive, and you left the dealership. You called back for the names of the persons you spoke with, but the representative hung up on you. You called the police to meet you at the dealership. The staff refused to give their names, but you found them on LinkedIn. They intentionally damaged my car assuming that I would file a claim with insurance company and have a bigger claim.

  Business Response

  Date: 05/28/2024

  To the BBB. The customer dropped off for a coolant leak. We replaced the thermostat and water outlet. This fixed the customer concern. When the customer came to pick up the car, they stated there was another noise. At no cost to the customer, we had a technician go out and check for the noise. Using a stethoscope found that internally the bearings are going bad on the alternator and water pump. We advised the customer of the concerns with her car. After the customer accused us of damaging the internal parts on these two items, our Service Director ********************* offered the customer a discount to help her out with the repairs. We gave the customer the estimate for repairs with $75 off per hour on the estimate. Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2006 Hummer H3 to Bomnin on the advice of my regular mechanic, T&J Auto because he had put in a new ignition, which he had purchased from a dealer, and the key still would get stuck and couldn't come out of the ignition. So he thought it was probably a programming issue that only a dealer could fix. Bomnin said the ignition put in by T&J was defective and replaced it. They also wanted to sell me a new battery saying that mine was no good. I told them that it was an AAA battery, still under warranty, and I would have AAA check it out. When I got home, I still couldn't get the key out of the ignition and called Bomnin. The guy I talked to said that it was because of the battery and I told him that AAA had already come and checked out the battery and found nothing wrong. Besides, I have had dead batteries before and never had trouble removing the key from the ignition when the battery was dead. AAA and my mechanic at T&J had both told me that the sensor wasn't reading that the car was in park and that's why the key wouldn't come out. I took the car back to Bomnin and told them that. He looked at it and told me that if I hit the shifter hard, the key would come out and that's what I've been doing ever since. I really don't think I needed another new ignition since the one T&J originally put in wasn't defective.

  Business Response

  Date: 04/29/2024

  To the BBB. We received the Hummer on 3/7/24. We then checked the vehicle and discovered the ignition the customer had put in by her regular mechanic was faulty. We replaced the faulty ignition. Our technician and the customer walked to the vehicle together to show and explain our findings. After replacing the faulty ignition, we would then need to replace the shifter. The customer did not want to replace the shifter at that time. We explained that she will experience the same issue as before. We then showed her how she could push on the shifter once in park to retrieve the key. We provided this temporary fix due to the customer declining the replacement of the shifter. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 05/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21599235
  
  I am rejecting this response because my mechanic has said he got the part from a reputable dealer. He is on vacation until May 28 and I am going to have him contact his supplier when he returns.
  
  
  Regards,
  
  *************************