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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Cenvar came to put a new roof on my house 8-31-2023. They installed the wrong vent . They put a vent that needed to be forced by air going out and mine was a intake vent. After they finished the downspouts was filled with nails. Also after putting roof on there is a bubble in part of my roof. And they refuse to come and do anything about it. You call and leave messages but no one calls back. There ad says don't pay unless satisfied. I don't think they acknowledge that ad. From this experience I would not recommend this company
Business response
11/03/2023
We are sorry we have been unable to communicate the actual problems in a way the homeowner can accept. The "bubble" in the roof is a curve in the roofline that is the result of the foundation of the mobile home sinking in one corner. We have switched out the vent in question. The downspouts have been cleaned. We have done all we can to address her concerns.Customer response
11/05/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ***** *****Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired them to replace my roof. They fell through my ceiling destroying my house and are not even letting me get an estimate for the damage.Business response
08/18/2023
A representative of the Cenvar team reached out offering either a repair to the customer's satisfaction or a credit on their bill to hire a contractor of the customer's choosing. The customer expressed this was unsatisfactory. We reached out via phone (left voicemail) and email in an attempt to determine his wishes with regard to a resolution. As of this writing, Cenvar has not received a response from the customer and has not had an opportunity to find a resolution that the customer finds acceptable. We look forward to discussing this with him and finding a solution that meets his needs.Customer response
08/18/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Cenvar lied, they would not even let me get an estimate for how much the work would be. They offered me much less than what it would cost to repair or at least 8 weeks for them to do the repairs. Regards, ***** *********Business response
08/21/2023
The customer is referring to Cenvar's initial offer to rectify the situation. However, the company has since reached out to the customer via phone, email and here on BBB to determine how we can best meet his needs and resolve this to his satisfaction. At this time, we have not heard back to our phone calls or emails. We would like the opportunity to discuss what his desired resolution is, but have not received a response.Customer response
08/21/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That's another lie. The initial offer was for me to get an estimate which they reniged on. They can take $3000 off the bill or the actual cost after work is completed plus my inconvenience fee of $500 plus a lie fee of $100 dollars per lie which is now 3 lies Regards, ***** *********Business response
08/21/2023
Hello! With regard to the amount being requested by the customer, we are unaware of any estimate having been completed for the repair at this time. Can the customer share how the repair was appraised? We look forward to hearing back soon and determining the best way to meet the customer's needs.Customer response
08/21/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not interested in a resolution. We had a deal and they reneged on it. The deal was for me to get an estimate and then tell them how much to deduct and they decided that it was too inconvenient to not have this finished so they changed their minds. I think it is too inconvenient for me to have a hole in my ceiling. They can sue for payment and explain to a judge why they should get paid when I have a hole in my ceiling that they put. Regards, ***** *********Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contracted Cenvar to do out house and garage roofs. When they came they worked past dark to finish in one day even though they said it would take a day and a half. That’s how the gutter got destroyed. Cenvar destroyed my gutter and did replace it but incorrectly. Their own inspector finally came at my insistence and found incorrect flashing needing to be redone and improperly installed vents as well as the gutter needing to be replaced again but correctly. Add this to the nails they shoved in my buried downspouts and the lack of return calls. The only way I got them to actually answer the phone was to hide my caller I’d. This started three months ago. When they come back I will have to pay a private home inspector to check out everything as I have no confidence in them and no ability to do it all myselfBusiness response
05/08/2023
We've received the customer complaint and have worked it out to come out today, Monday 5/8, to fix all issues. We take complaints seriously and our COO and CEO are overseeing that this customer is taken care of. We will continue to monitor this situation and make sure the customer is taken care of.Customer response
05/12/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. they never showed up. I had to call them and they messed up the time they were supposed to be here and. I had a prior commitment to attend to as they wanted me to wait around for them. A new appt time was set up for Friday the 12 th at 10:00 am ****** ****** Regards, ****** ******Business response
05/12/2023
What the customer has said is true - Our COO, *****, went to the customers property along with the GM of the branch to address the issues today (Friday, May 12th). "****, ******, ****** and myself (COO) was there (Customers property). We checked off all of his issues and showed him pictures of the before and after." Hopefully we've taken care of this for the customer. We stand behind our work and want to make sure we do the most we can to resolve the issue.Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 10th, 2022 Cenvar installed gutters on my home. The gutters were not installed properly. After several calls, I was able to schedule someone with Cenvar to come back and address the issues. They claimed to fix the alignment issue with the gutter. Upon closer inspection, they installed bent-down spouts, damaged the trim on the house, and in certain places they drilled the gutters directly through the vinyl siding. (See photos). On the first occasion when speaking with the reps from the company, they seemed combative and even offered a $100 gift card for what seemed for me to just not worry about the improperly installed gutters. I want them to properly install the gutters as per the purchase. As well as repair the damage done to my home.Business response
08/26/2022
We are going back on the 30th of August to replace the whole gutter system - we have been in contact with the customer as well.Customer response
08/26/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** **********
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.