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Terry Subaru has 1 locations, listed below.

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    Customer ReviewsforTerry Subaru

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    1 Customer Reviews

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    • Review from Ronald C

      1 star

      09/09/2021

      I bought a used vehicle from this dealership on June 4th 2021. This vehicle supposedly came with a 3 month 3000 mile warranty. By July 6th while driving the car started shaking violently. Come to find out the cars flywheel was coming apart, taking out the pilot bearing, then slave cylinder, throw out bearing etc. Upon claiming the warranty, it was denied (by warranty company) saying that the slave cylinder was a "wearable" item in the transmission and Ricky in the service center claims the slave cylinder and throw out bearing going out caused the flywheel to come apart and caused the pilot bearing to be chewed up. If you know anything about how a clutch system works, you would know this isn't possible. If your dual mass flywheel begins to come apart you will have out of balance rotation and a violent vibration causing first the pilot bearing to get chewed up, then damaging other components as well. Further more, I get the car back a month or so later. After having the car back a week, I have noticed I lost oil pressure. After speaking to a 20 year GM certified mechanic, I was told that if the dual mass flywheel that is bolted directly to the crankshaft was to come apart and become unbalanced, being a rotating assembly rotating only several degrees out of balance at high RPMs your main bearings in the motor can become severely worn and cause oil pressure loss. In other words the two incidents coincide with one another. The dealership told me that these instances were no way related to each other and that there is nothing that they can do to make the situation right, I'm just screwed. Spent $50,000 on this car, I've had it 3 months as of Sept 4th, almost 2 months were spent in their shop 3 hours away from my home being worked on by a non-certified GM dealership, 2k spent out of pocket for clutch repairs do due a denied warranty and now the car needs a new or rebuilt engine ($12k new) and I've only driven it maybe 1200 miles and now I'm stuck with a performance car I can't even drive. Never again will I entertain the thought of purchasing a vehicle from this dealership and if I were looking for a car I would steer clear of choosing this place. Worst experience I've ever had dealing with a car.

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