Customer ReviewsforWalden Pond Apartment Homes

This place is trash! They don't answer their complaint email on their website, when I moved in the carpets weren't clean, the Apartment flooded due to their poor drainage system and they used my electricity to dry the floor but didn't bother to reimburse me or even apologize. On top of that, the carpet, that they "cleaned" where it is flooding came up again. Their lease contract says pets are allowed as long as there aren't neighbor complaints and I have complained and to no success. We have to pay a pest fee, but I have ants. There is mold around the windows but they tried painting over it. My screen door to the patio is broken before I moved in, never bothered to fix it. Is this place considered section 8 housing?

We do have record of the apartment home flooding on October 25 of 2021 due to heavy rain conditions. The fans used to help dry the moisture have been shown to utilize just a few cents per day of wattage and do not typically cause a difference in the electric account. If a significant increase was noticed in electric usage it was not brought to the attention of management. We do typically have the carpets cleaned and repaired after leaks of this matter. Our records indicate this was completed by an outside vendor on or about October 28, 2021. Unfortunately, we have not been made aware of any continuing issues with the flooring since the original issue was brought to light. Walden Pond Apartment Homes does have routine pest control to treat the exterior of buildings once per month, however, any treatment inside of the home must be requested by the resident. I do not see any requests for the apartment home Mr. ******* resides in. We would be more than happy to have our exterminator come by his home to treat for ants if he would like to request this. Our exterminator is on property 4x a month, the first 4 Thursdays of a month, with his next visit scheduled for Thursday January 26, 2023. At this time there is no record of mold or mildew around the windows in the apartment home. This is not to say a report was not made. No emails, recorded phone calls, or work orders are currently in our system showing a report of this issue. We are more than happy to look into this concern for Mr. ******* if he will grant access to the home. We do agree Mr. ******* has reported concerns of his neighbor’s dog. We do take these complaints seriously and have addressed them with the neighbors, bringing attention to this matter. However, we will not disclose to Mr. ******* the exact actions being taken against his neighbors as we focus on the right to privacy of all residents. We do continue to escalate the matter at hand, but unfortunately there is not an immediate solution in these matters. We appreciate Mr. ******* keeping us notified of the situation at hand and will continue to address his concerns and escalate as needed until the issue is resolved. Lastly, at this time we do not have a move-in condition report from Mr. ******* where he mentioned concerns regarding the condition of his home when he first moved in. Unfortunately, we had not been made aware of the carpet concerns nor the sliding glass door issue until this time. We are more than happy to address his concerns with permission to enter his home. Kind regards, ****** ******** Community Manager Walden Pond Apartment Homes